We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jens Eisemann Bug reportsClosed   wpDataTables   Updated December 12, 2024 at 10:30pm   1 Most recent comment from Jens Eisemann:Hello support team, when will my bug queries be answered?https://tmsplugins.ticksy.com/ticket/3774068/https://tmsplugins.ticksy.com/ticket/3774067/https://tmsplugins.ticksy.com/ticket/3185018/ Azzurra LHOEST Add “My Profile” as a Tab in Employee PanelClosed Pre-purchase questions for Amelia   Updated December 12, 2024 at 8:36pm   2 Most recent comment from Uroš Jovanović:Hello, Thank you for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features.w ... Lina Grebe Customers cannot be createdClosed   Amelia   Updated December 12, 2024 at 8:24pm   13 Most recent comment from Uroš Jovanović:Hello Lina, Glad to be able to assist you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version ... rich The Plugin "wpDataTables - Tables & Table Charts" has a security vulnerability.Closed Pre-purchase questions for wpDataTables   Updated 2 weeks ago   3 Most recent comment from Tony Reis:I am using the free version  3.4.2.4. I am getting critical errors fro Wordfence still.Will you be fixing this issue otr do I need to try a different plugin? David Folkerson Load speed with big tablesClosed   wpDataTables   Updated December 12, 2024 at 5:16pm   3 Most recent comment from Miloš Jovanović:Hi David, In regards to the initial question, in terms of slow load issues, it could depend on different factors.It depends on how many charts you plan to have per each Page;How many tables would be o ... Veronica Help with featureClosed   Amelia   Updated December 12, 2024 at 2:11pm   2 Most recent comment from Uroš Jovanović:Hello! Thank you for your question. Custom fields in Amelia are connected to appointments rather than customer profiles, so they will appear on the Amelia > Appointments page instead of the Customer p ... lino alderuccio CANCEL APPOINTMENTClosed   Amelia   Updated December 12, 2024 at 1:42pm   2 Most recent comment from Uroš Jovanović:  Hello Lino, When you cancel an appointment, an email will be sent to the client, but it will not include the reason for the cancellation. Let me know if you need further clarification. Andy Bats Book AppointmentClosed   Amelia   Updated December 12, 2024 at 1:34pm   17 Most recent comment from Stefan Petrov:  Hi Andy, That’s exactly what I was going to recommend. The issue occurred because the previous user had multiple roles assigned, and Amelia saved both sets of permissions. You can go ahe ... Amir Tayabali Support Request: Issues with Admin Calendar and Double BookingsClosed   Amelia   Updated December 12, 2024 at 1:33pm   7 Most recent comment from Uroš Jovanović:Hello Amir, Thank you for your message! The feature ensures that when one customer adds a booking to the WooCommerce cart, the selected time slot is temporarily blocked. This prevents other customers ... Alex visual bug in customer panel 2.0 for appointment statusClosed   Amelia   Updated December 12, 2024 at 1:27pm   2 Most recent comment from Uroš Jovanović:  Hello Alex, Thank you for your detailed explanation. To investigate further, could you please provide screenshots or a screen recording of the behavior in both the old customer panel and t ... [email protected] Cannot see appointmentsClosed   Amelia   Updated December 12, 2024 at 1:03pm   9 Most recent comment from Uroš Jovanović:Hello, Thank you for the update on this. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as that’ ... Alexandre Almeida Sync appointment status with WooCommerceClosed   Amelia   Updated December 12, 2024 at 12:52pm   4 Most recent comment from Marko Davidović:Hello again, We are glad to hear that all is fine not and should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there. W ... Kelvin WordpressClosed   Amelia   Updated December 12, 2024 at 12:14pm   4 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Amelia is a built in such way that it should be compatible with almost all themes but since there are millions of them we can not guarantee that. If it d ... Barbara Freudenschuss Using Klarna via MollieClosed   Amelia   Updated December 12, 2024 at 11:59am   4 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad if we were able to help you in some way. Should you have any further inquiries, we kindly request that you open separate tickets for each question an ... Dominik Integreations/SurecartClosed   Amelia   Updated December 12, 2024 at 11:09am   4 Most recent comment from Stefan Petrov:Hi Dominik, Yes, we do have webhook and API endpoints that can be used to connect with CRM platforms. These settings allow you to set up several hooks that will send data from the Amelia plugin to oth ...