We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Olga Block time in the calendar.Closed Pre-purchase questions for Amelia   Updated December 13, 2024 at 12:12pm   5 Most recent comment from Uroš Jovanović:Hello Algo, Here is an example of how this is done. Only the hours in the work hour period are available for booking on the front-end. Please let me know if that works for you. Azzurra LHOEST Restrict Employee Access to Their Own Services OnlyClosed Pre-purchase questions for Amelia   Updated December 13, 2024 at 12:08pm   2 Most recent comment from Uroš Jovanović:Hello Azzura, Thank you for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fea ... varia bonora InvoiceClosed   Amelia   Updated December 13, 2024 at 11:44am   4 Most recent comment from Uroš Jovanović:Hello Varia, Thank you for your patience. I’ve processed the refund for your upgrade. Please allow a few business days for the amount to reflect in your account, depending on your payment provider. ... Peter Brom Creating a combined Line and stacked column chartClosed Pre-purchase questions for wpDataTables   Updated December 13, 2024 at 9:58am   1 Most recent comment from Peter Brom:Hi, after a lot of reading your plugin fits the best for creating complex charts for my website. Before i buy the plugin i have a question if it is possible to create a "Line and Stacked Column Chart" ... Joyca Translation loading for the wpamelia domain was triggered too early.Closed   Amelia   Updated December 13, 2024 at 9:55am   4 Most recent comment from Marko Davidović:        Hello again, For this error " wpamelia domain was triggered too early " Our dev team created a fix.  You can download Amelia from this link https://we.tl/t-PqugLK5Rhe We are sending you a ... Omeir Khatri Khatri WhatsApp message has not been sentClosed   Amelia   Updated December 13, 2024 at 9:42am   7 Most recent comment from Uroš Jovanović:Hello Omeir, There is an error in the console when sending a test WhatsApp notification. The error message indicates that there is an issue with the WhatsApp integration via the Graph API. Here’s a ... Vogue Couture sms notification not sentClosed   Amelia   Updated December 13, 2024 at 9:33am   5 Most recent comment from Stefan Petrov:Hello, It looks like the cron job configuration wasn't right, but I'm glad to see that you were able to find the solution. If you have any other questions, please open a new ticket and we w ... varia bonora packages expiration dateClosed   Amelia   Updated December 13, 2024 at 9:32am   4 Most recent comment from Stefan Petrov:Hello, Yes, these three columns determine the expiration date.  You would need to go the database, search for the packages  Then find the particular package and click on Edit  If you scroll down ... Vrushabh Infozzle Query regrading coupon codeClosed   Amelia   Updated December 13, 2024 at 9:28am   2 Most recent comment from Stefan Petrov:Hi Vrushabh, Thanks for reaching out to us. This option has already been added. You can find it in Payment settings, Coupon section. Please let me know if it works.  bedoucha Hugo Persistent HTTP 500 Error with Amelia PluginClosed   Amelia   Updated December 13, 2024 at 9:20am   8 Most recent comment from Uroš Jovanović:Hello, Yes, you can remove the "WP phpMyAdmin" plugin as it is no longer required. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, ple ... Richard Schöttl Invoice Woocommerce Product InformationClosed   Amelia   Updated December 13, 2024 at 9:17am   5 Most recent comment from Uroš Jovanović:Hello Richard, Glad to hear that the issue has been resolved. I will have this ticket closed now.   Wai Yee Trigger Email After Package Payment Changed to PaidClosed   Amelia   Updated December 13, 2024 at 3:36pm   5 Most recent comment from Marko Davidović:Hello again, We just got the feedback from our colleagues and they have told us that if you are updating the payment on the finance page, you should use the hook amelia_after_payment_updated WP Hooks ... Marco Display bug - Amelia plugin conflicts with WordPress CustomizerClosed   Amelia   Updated December 13, 2024 at 8:40am   4 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You are most welcome, and we are glad that we were able to help you. It looks the same but they are not this version has fix built in. Should you have an ... Azzurra LHOEST Disable HTML Mode in Employee Panel DescriptionClosed Pre-purchase questions for Amelia   Updated December 13, 2024 at 8:06am   2 Most recent comment from Stefan Petrov:Hello Azzura, Thanks for reaching out to us.  Unfortunately, there is currently no such option with Amelia's built-in features.  Please feel free to search through our feature suggestion page, ... Azzurra LHOEST Unable to Customize Employee Panel DesignClosed Pre-purchase questions for Amelia   Updated December 13, 2024 at 7:53am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. If you already have our licenses, please write to us in the Amelia category. The reason we ask you to do this is that there has been a lot of abuse. Beca ...