We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

West Island Recreation Bringing anyone with you? LimitClosed   Amelia   Updated September 8, 2021 at 1:32pm   3 Most recent comment from [deleted]:Hi there!Thank you for reaching out to usYes, I'm afraid that the bar size reduces with the amount of data displayed; I will make note of this to the developers.If you have any further questions ... Howard Weng The appointment csv is not exported data using Amelia Manager roleClosed   Amelia   Updated September 8, 2021 at 12:45pm   4 Most recent comment from [deleted]:Thank you for letting us know Howard!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Irfan Same day Multiple recurring AppointmentClosed   Amelia   Updated September 8, 2021 at 12:40pm   2 Most recent comment from [deleted]:Hi Irfan,thank you for reaching out to us.Recurring services can only be set to daily, meaning that they can repeat every day at the same time.You can offer your clients multiple bookings via Packages ... West Island Recreation Making use of the translationsClosed   Amelia   Updated September 8, 2021 at 12:25pm   2 Most recent comment from [deleted]:Hi there,thank you for reaching out.In order to use this function you would need a plugin like WPML for example (any multilanguage plugin will be good, but that one is the most used one among our clie ... elaine Hide Gender and DOBClosed   Amelia   Updated September 8, 2021 at 12:22pm   2 Most recent comment from [deleted]:Hi Elaine!If you're exporting directly from Amelia events you can deselect gender and date of birth:Click on attendeesClick on Export iconNew menu will open when you can uncheck these two Paulo Download new versionClosed   Amelia   Updated September 8, 2021 at 12:05pm   5 Most recent comment from [deleted]:Hi Paulo,thank you for letting us know; I'm glad you have found a way.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Melvin Brea Password recoveryClosed   Amelia   Updated September 8, 2021 at 11:32am   2 Most recent comment from [deleted]:Hi, Melvin,Thank you for choosing Amelia. If you want your Customers to access their profiles on the front-end Customer panel, you need to create a Customer panel and include %customer_panel_url% pl ... Will Bridges Add a Deposit Payment OptionClosed   Amelia   Updated September 8, 2021 at 11:06am   8 Most recent comment from [deleted]:Will,Thank you for letting us know that the issue was resolved.Sorry for missing that. Unfortunately, we don't have any App at the moment. Developing an App is on our to-do list. However, you ca ... Tom Reminder 48 hrs beforeClosed   Amelia   Updated September 8, 2021 at 10:40am   4 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  DEBRA MOE No matching records - SQL Query - Can't uncheck server side processing.Closed   wpDataTables   Updated September 8, 2021 at 9:28am   5 Most recent comment from [deleted]:Hi DebraThank you for confirming that, yes the size of the table is the reason why it cannot be turned off.If your table is large, it is much better to port it to a different format, or – even bette ... Tim Gerber clear filtersClosed   wpDataTables   Updated September 8, 2021 at 6:29am   9 Most recent comment from Aleksandar Vuković:I'm glad to hear that Tim.Thanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Miguel Gisbert Non bookable serviceClosed   Amelia   Updated September 8, 2021 at 6:27am   32 Most recent comment from Aleksandar Vuković:Hello Miguel.Thanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Rahel Biehlig Event cancellationClosed   Amelia   Updated September 7, 2021 at 9:08pm   9 Most recent comment from [deleted]:Rahel,Thank you for the credentials.I created a test Employee and tested the Employee panel. I was able to edit Events under this Employee but not cancel them:By default, Employees don't have an ... Ben Richardson NotificationsClosed   Amelia   Updated September 7, 2021 at 2:07pm   2 Most recent comment from [deleted]:Hi Ben, thank you for reaching out to us Please make sure to turn off Grammarly, or any other text and language editing browser extension before editing the notification. We're aware of this conf ... Anna Bućkowska Flexible dates settingClosed   Amelia   Updated September 7, 2021 at 2:06pm   4 Most recent comment from [deleted]:Hi Anna!Thank you for the kind replyWe haven't received a lot of feedbacks for this feature; when we do, every client needs it to be specific in a different way, but it would be good to check out ...