Hello there.

Thanks for reaching out to us.

I checked our database, and this purchase code doesn't seem to be activated on any domains.

Since you bought the plugin through Envato marketplace, you don't actually need the purchase code to activate the license. The "Purchase Code" field is reserved for purchases made through our website, and needs to stay blank when you're activating with Envato.

So, all you need to do is click on "ACTIVATE WITH ENVATO", and the plugin will take you to the Envato log-in page, where (upon logging-in) the license will be activated.

Because Envato's API is limited to linking 3 requests per second you will probably need to click on "Activate with Envato" a few times until the license is activated, but once it is activated, it will stay active and you will be able to update the plugin through the Plugins page.

Either way - having the license not being active on the site wouldn't prevent the plugin from loading in the back-end.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

You're welcome, Cliff.

Glad I could be of assistance.

If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.