We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

TONTALE use Amelia for cottage reservationClosed   Amelia   Updated November 10, 2021 at 1:37pm   2 Most recent comment from [deleted]:Hi TONTALE Thank you for reaching out to us. Our plugin currently support time slot booking during one day, so if it is just renting of co-working space for a couple of hours a day, then it is possibl ... Graham Lucas Cannot add an Employee - hangsClosed   Amelia   Updated November 10, 2021 at 1:31pm   4 Most recent comment from [deleted]:Thank you for the update, we are glad to hear that If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Francesca Townsend WOOCOMMERCEClosed Pre-purchase questions for Amelia   Updated November 10, 2021 at 1:19pm   2 Most recent comment from Marko Davidović:Hey Francesca, Thank you for purchasing Amelia, and for reaching out to us.Currently, the Membership feature doesn't exist in Amelia but it is on our "to-do list" and it will be added sometimes ... Bronwen Heilman new service questionClosed   Amelia   Updated November 10, 2021 at 1:12pm   2 Most recent comment from Marko Davidović:Hello Bronwen, Thank you for purchasing Amelia, and for reaching out to us. You can do that simply by creating new services, for example, in-person classes and you can set up special days for the empl ... Saidi Fethi I can't find marketing tools to add facebook pixelClosed   Amelia   Updated November 10, 2021 at 12:57pm   2 Most recent comment from Marko Davidović:Hello Saidi, Thank you for purchasing Amelia, and for reaching out to us. You have > next to Web Hook you just need to click on that and to scroll and you will see MarketingTools you will find Facebo ... Laurence Murrin Package select employee before bookingClosed   Amelia   Updated November 10, 2021 at 12:54pm   2 Most recent comment from Marko Davidović:Hello Laurence, Thank you for purchasing Amelia, and for reaching out to us.If there are multiple employees assigned to the 2nd service in the package, there will be an employee-selection drop-down in ... Davide Ravasi Google Calendar integrationClosed Pre-purchase questions for Amelia   Updated November 10, 2021 at 12:49pm   2 Most recent comment from Marko Davidović:Hello Davide, Thank you for your interest in our product. Amelia has integration with Google Calendar and with Google Synchronization, all employees in Amelia can sync their working schedule with thei ... Chris About Amelia's existing functionalitiesClosed Pre-purchase questions for Amelia   Updated November 10, 2021 at 12:34pm   2 Most recent comment from Marko Davidović:Hello Chris, Thank you for your interest in our product. Currently, there is no such feature built-in in Amelia. Appointments cant be booked based on your client's tag. You can enable for your e ... James Jelkin Exporting/backup/restoreClosed   Amelia   Updated November 10, 2021 at 12:26pm   5 Most recent comment from Marko Davidović:Hello James, Thank you for purchasing Amelia, and for reaching out to us.If you want to back-up Amelia, you can export all "wp_amelia" tables from the database, and then when you re-install the plugin ... Paul Sallaway How does Amelia handle Daylight savings time changesClosed   Amelia   Updated November 10, 2021 at 12:12pm   7 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Pepe The services do not appear in the front-endClosed   Amelia   Updated November 10, 2021 at 12:11pm   2 Most recent comment from [deleted]:Hi PepeThank you for reaching out to us.Please check these points: 1. Are these services visible on the site?  2. If they are, is the employee assigned to these services? 3. If he is, check his worki ... Mike Harris Handling :Area" bookingClosed   Amelia   Updated November 10, 2021 at 11:52am   4 Most recent comment from [deleted]:Hi Mike,I'm glad it helped; If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. WILLIAM Z SHELLEY Some time slots not showing on calendarClosed   Amelia   Updated November 10, 2021 at 11:17am   2 Most recent comment from [deleted]:Hi William,thank you for reaching out to usThank you for your patience as we worked to get back to you, we apologize for the delay, due to a high volume of tickets our team has received, our response ... Jose Luis Slow presentation options in a formClosed   wpDataTables   Updated November 10, 2021 at 11:08am   2 Most recent comment from [deleted]:Hi JoseThank you for reaching out to us.Can you please show us the query used to create the table? Do you have the same issue with server side processing off?Can you provide us with a link to the fro ... Vartan N Step 1 & 2 missing fieldsClosed   Amelia   Updated November 10, 2021 at 11:04am   2 Most recent comment from [deleted]:Hi VartanThank you for reaching out to us.Please check if this option is disabled in your Customize tab, when you click on the edit icon next to the desired field