As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Peter Pre-Select PurchaseClosed   Amelia   Updated December 9, 2021 at 4:37pm   2 Most recent comment from [deleted]:Hi PeterThank you for reaching out to us.In general, it is not possible to book multiple appointments at once with current built-in features in Amelia. But it is on our to-do list for future updates. ... Pepy Customers appointments have been cancelled automaticallyClosed   Amelia   Updated December 9, 2021 at 3:45pm   4 Most recent comment from [deleted]:Hi Pepy1. For example: https://chrome.google.com/webstore/detail/malware-url-scanner/ianpniapgjchiheejeipopldaanbjicd This virus & URL scanner is a chrome extension which checks any URL for potenti ... Cheying Customize field with conditionClosed   Amelia   Updated December 9, 2021 at 3:19pm   2 Most recent comment from Uroš Jovanović:Hello Cheying, Thank you for reaching out to us. Unfortunately, this is not available with the plugin's inbuilt features, as the custom fields cannot contain conditional values that could be used ... Kohei Yamaguchi Create a link using the user_id obtained by SQLClosed   wpDataTables   Updated December 9, 2021 at 2:38pm   8 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Kevin Elphick Invalid JSON responseClosed   wpDataTables   Updated December 9, 2021 at 2:37pm   4 Most recent comment from [deleted]:You are most welcome I am glad to hear everything is good now If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Rosetta Facciolini ​How to select customer login?Closed   Amelia   Updated December 9, 2021 at 2:30pm   5 Most recent comment from Marko Davidović:Hello Rosetta, We are glad that we're able to help you. If you have any more questions please feel to open another ticket. Ruben Mandema Front-end panels not showing upClosed   Amelia   Updated December 9, 2021 at 2:27pm   3 Most recent comment from Uroš Jovanović:Hello Ruben,Thank you for letting us know.Feel free to open a new ticket if you have any other questions. Quentin Lascoste Stripe Package Pro Payment two timesClosed   Amelia   Updated December 9, 2021 at 2:04pm   2 Most recent comment from [deleted]:Hi PerrineUnfortunately this cannot be achieved using the plugin's builtin features. You can only enable deposit payment for the package but the remaining amount can only be paid on site. I' ... Kim Eglin Closed Usergroups for certain EventsClosed   Amelia   Updated December 9, 2021 at 1:46pm   2 Most recent comment from [deleted]:Hi KimThank you for reaching out to us.Unfortunately there is no builtin feature for this. What I can suggest is adding tags to your events and on one page (accessible to everyone) display all other ... Carles 3 questions about the pluginClosed   Amelia   Updated December 9, 2021 at 1:32pm   4 Most recent comment from Marko Davidović:Hello Carles, We are glad that we're able to help you. If you have any more questions please feel to open another ticket. Azin Mehrjou Schedule syncClosed   Amelia   Updated December 9, 2021 at 1:25pm   6 Most recent comment from Marko Davidović:Hello Azin, We are glad that we're able to help you. If you have any more questions please feel to open another ticket. Kim Phu Notification Email to Employees OnlyClosed   Amelia   Updated December 9, 2021 at 12:43pm   2 Most recent comment from Stanislav Snagovskiy:Hello Kim, Thank you for reaching out to us. Provide me please with more information regarding this problem so I can help, screenshots, what email service do you use? I would like to clarify that If ... Clara Location questionClosed   Amelia   Updated December 9, 2021 at 12:40pm   2 Most recent comment from Stanislav Snagovskiy:Hello Clara, Thank you for reaching out to us. One employee can't work on multiple locations at the same time, you have to create 3 services "Versailles", "Louvre" and "Eiffel", so when one of ... Théo I would like to know if the paid version can really solve the problem I'm facingClosed Pre-purchase questions for Amelia   Updated December 9, 2021 at 12:38pm   2 Most recent comment from Uroš Jovanović:Hello Théo, Thank you for your interest in purchasing the Amelia plugin.  You could create Categories for services. For example, create 3 categories (Home, Remote, Office), then you create services ... phillipe souza Gift purchaseClosed   Amelia   Updated December 9, 2021 at 12:29pm   2 Most recent comment from Marko Davidović:Hello Phillipe, At the moment we only have Coupons. The only way someone can purchase an appointment as a gift, and have that person who receives the gift receive the email notification would be ...