We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ted Lui Multi locationsClosed   Amelia   Updated December 1, 2021 at 6:53pm   2 Most recent comment from [deleted]:Hi TedThank you for reaching out to us.You can set up special days for your employees. This feature allows you to configure one or multiple days when the employee’s schedule is somehow different f ... Guneet Star ratingClosed   Amelia   Updated December 1, 2021 at 4:46pm   2 Most recent comment from [deleted]:Hi GuneetThank you for reaching out to us.Unfortunately this cannot be achieved using the plugin's builtin features. I'll kindly ask you to add it as a feature suggestion on this page.  F ... Joshua Lim black friday salesClosed Pre-purchase questions for wpDataTables   Updated December 1, 2021 at 4:33pm   2 Most recent comment from [deleted]:Hi JoshuaThank you for reaching out to us. We would suggest upgrading the licence you currently have to the Pro licence. This offer expires soon but we will have in mind you reached out to us while th ... Gerard Venter Price Display Removal in Employee PanelClosed   Amelia   Updated December 1, 2021 at 3:34pm   2 Most recent comment from [deleted]:Hi GerardThank you for reaching out to us.Unfortunately this cannot be achieved using the plugin's builtin features.I can explain how to find and copy the selectors you need to use to hide somet ... Adam F Dynamic Page TemplateClosed   wpDataTables   Updated December 1, 2021 at 3:33pm   2 Most recent comment from Isidora Markovic:Hi Adam,Thank you for your purchase. Sorry for the late response, we have some agents that have contracted Covid-19, so our team is cut in half.If I understand you right that would be maybe possible b ... Etienne Google calendar synchronizationClosed   Amelia   Updated December 1, 2021 at 3:23pm   4 Most recent comment from [deleted]:You are most welcome I am glad to hear that If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  morfi Date Picker default rangeClosed   Amelia   Updated December 1, 2021 at 3:08pm   2 Most recent comment from Marko Davidović:Hello, Thank you for purchasing Amelia, and for reaching out to us.Currently, there is no such feature built-in in Amelia. Thank you for your suggestion we will forward it to our development team.If ... Jan Smeelen question about Admin AmeliaClosed Pre-purchase questions for Amelia   Updated December 1, 2021 at 3:06pm   4 Most recent comment from Marko Davidović:Hello Jan, 1. If you do not want for your clients to be able to book themselves it is not an issue you just need to disable option "show service on site" and service wont be visible for your clients ... lina tengblad timezoneClosed   Amelia   Updated December 1, 2021 at 3:03pm   2 Most recent comment from Marko Davidović:Hello Lina, Thank you for purchasing Amelia, and for reaching out to us. Issues like this can occur if your WordPress site is set to be in a different time zone. Since Amelia doesn't have any tim ... pawel Consultant to WP user mapping with multiple rolesClosed   Amelia   Updated December 1, 2021 at 3:00pm   6 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Lucia License changeClosed   Amelia   Updated December 1, 2021 at 2:54pm   2 Most recent comment from [deleted]:Hi LuciaThank you for reaching out to us.Please log into http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purchased the plugin, then navigate to Purchases/Amel ... Kayleigh Reed Issues with packagesClosed   Amelia   Updated December 1, 2021 at 2:49pm   2 Most recent comment from Marko Davidović:Hello Kayleigh, Thank you for purchasing Amelia, and for reaching out to us. We will try to answer to all of your questions as best as possible but please note when you have questions or issues which ... Eventik How to create a chartClosed   wpDataTables   Updated December 1, 2021 at 12:03pm   5 Most recent comment from Isidora Markovic:Hi Eventik,Thank you for your purchase. Sorry for the late response, we have some agents that have contracted Covid-19, so our team is cut in half.You can try to get data what you need with but choos ... Ed Kraft Auto Descending Sort OrderClosed   wpDataTables   Updated December 1, 2021 at 11:17am   2 Most recent comment from Isidora Markovic:Hi Ed,Thank you for your purchase. Sorry for the late response, we have some agents that have contracted Covid-19, so our team is cut in half.Your request require custom solution.1) You can use hook� ... Reinhard Lamp loading/performance issues with plugin Cookie Notice & Compliance for GDPR / CCPAClosed   Amelia   Updated December 1, 2021 at 9:36am   2 Most recent comment from Marko Davidović:Hello Reinhard, Thank you for purchasing Amelia, and for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a ...