As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Kyle Amelia Booking - Round Robin Option?Closed   Amelia   Updated December 9, 2021 at 11:13am   2 Most recent comment from Stanislav Snagovskiy:Hello Kyle,Unfortunately, this can't be done at the moment, Amelia is assigning appointments randomly, but it should be evenly distributed.If you have any more issues or questions feel free to as ... Sanna Scroll to top after click on cancelClosed   Amelia   Updated December 9, 2021 at 11:09am   5 Most recent comment from Stanislav Snagovskiy:Hello Sanna,Unfortunately, this can't be done at the moment, since we don't have a hook for the "Cancel" button yet. Our developers will include new hooks for one of our future updates, so y ... Alexander No ability to charge deposits on manual appointment creationClosed   Amelia   Updated December 9, 2021 at 10:20am   4 Most recent comment from Marko Davidović:Hello Alexander, Thank you for purchasing Amelia, and for reaching out to us.Amelia is not a payment provider, and we use external providers' APIs which are somewhat limited. The API that's ... JESSICA DEVEREUX Confirmation emails not sendingClosed   Amelia   Updated December 9, 2021 at 9:05am   6 Most recent comment from Marko Davidović:Hello Jessica, There was no such notification yesterday and we checked again you did not set up for approved template notifications. The template for these notifications is completely empty and for t ... nursehelp nursehelp configuracion agendaClosed   Amelia   Updated December 9, 2021 at 7:57am   4 Most recent comment from Marko Davidović:Hello,Please write to us in English about what exactly is the issue in more detail. Our support is exclusively in English but for shorter tickets, we can use google translate but simply sometimes the ... Ifthekhar Khan formula columnClosed   wpDataTables   Updated December 8, 2021 at 11:38pm   2 Most recent comment from Aleksandar Vuković:Hello there.Please note that formulas in wpDataTables are not the same as formulas in Excel!You can use columns (values for each cell will be inserted), or number values. Only numeric columns are allo ... Oliver Vogt Dependant Drop-downsClosed   wpDataTables   Updated December 8, 2021 at 8:44pm   6 Most recent comment from [deleted]:Hi OliverThank you for your suggestion. Unfortunately we don't provide support for custom solutions as they need to be revised and tested by our developers, but our developers are very busy at t ... krishna aura Email mandatory when creating amelia customer from backendClosed   Amelia   Updated December 8, 2021 at 8:14pm   2 Most recent comment from [deleted]:Hi krishnaThank you for reaching out to us. New Customers will be created in Amelia automatically, after their first booking. Also, you can add them manually on the back-end Customers page but you can ... Kyra Sundance Add a new field to linked tableClosed   wpDataTables   Updated December 8, 2021 at 7:31pm   2 Most recent comment from [deleted]:Hi KyraThank you for the update, I hope all is good If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Eric Other roles creating charts / tablesClosed   wpDataTables   Updated December 8, 2021 at 7:03pm   2 Most recent comment from [deleted]:Hi EricThank you for reaching out to us.Unfortunately this cannot be achieved using the plugin's builtin features. Only admin user accounts can access the backend. I'll kindly ask you to add ... Diego Sarmiento SQL Query Error when I try to join different tablesClosed   wpDataTables   Updated December 8, 2021 at 5:55pm   2 Most recent comment from [deleted]:Hi DiegoThank you for reaching out to us.If your MySQL-query based wpDataTable doesn’t work, probably this is happening because wpDataTables server has problems with parsing of the query and buildin ... bchevalier03 Show cell data side of calculating minimum cellClosed Pre-purchase questions for wpDataTables   Updated December 8, 2021 at 5:27pm   2 Most recent comment from [deleted]:Hi bchevalier03Thank you for reaching out to us.Unfortunately this cannot be achieved using the plugin's builtin features. I'll kindly ask you to add it as a feature suggestion on this pag ... Jon Low Disabling Change password in Account ManagerClosed   Amelia   Updated December 8, 2021 at 4:42pm   2 Most recent comment from [deleted]:Hi Jon Thank you for reaching out to us. Unfortunately this cannot be achieved using the plugin's builtin features. You can disable the password for he customer panel though and this button will ... Alexander Global Default Deposits SettingClosed   Amelia   Updated December 8, 2021 at 4:39pm   5 Most recent comment from [deleted]:Hi AlexanderThank you for the clarification, that does make senseUnfortunately we don't have much control over this ticketing system so we won't be able to make any changes in that regard b ... Kenneth Soporte para creación de clientesClosed   Amelia   Updated December 8, 2021 at 4:09pm   3 Most recent comment from Stanislav Snagovskiy:Hello Diego, Thank you for reaching out to us. Please note that the official support language is English, and we have to use Google Translator to try and understand other languages. Since a lot can ...