We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Blagoj How to show only charts after the filtration and not the table?Closed   Powerful Filters for wpDataTables   Updated December 2, 2021 at 10:24pm   6 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  DoQtor Adding Plugin to Testing SiteClosed   Amelia   Updated December 2, 2021 at 6:46pm   4 Most recent comment from [deleted]:Hi DoQtorYour licence is already activated that is why you cannot see the input field. You can click on the Deactivate button on the bottom right corner and you will be able to enter a new purchase c ... dRay Limit Bookings Per DayClosed   Amelia   Updated December 2, 2021 at 2:04pm   4 Most recent comment from Marko Davidović:Hello, We are glad to hear that. If you have any more questions please feel to open another ticket. Cristian Sánchez Coliao Refresh calendar automaticallyClosed Pre-purchase questions for Amelia   Updated December 2, 2021 at 1:42pm   2 Most recent comment from Marko Davidović:Hello Cristian, Thank you for your interest in our product.Currently, there is no such feature built-in in Amelia. Our calendar is refreshed on its own.If you have any further questions please don� ... Yash Kanthale Different charges for one serviceClosed   Amelia   Updated December 2, 2021 at 10:47am   2 Most recent comment from Aleksandar Vuković:Hey YashSorry for the late response.If I understood your approach correctly, you have 3 employees that will handle the same service at different times (Employee 1 in the mornings, Employee 2 in the a ... Góra Edina Important questionClosed   Amelia   Updated December 2, 2021 at 10:13am   3 Most recent comment from Marko Davidović:Hello Góra, Thank you for purchasing Amelia, and for reaching out to us.Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual.  ... Ashish Shrungarpure Currency, payment gateway & booking overlapClosed Pre-purchase questions for Amelia   Updated December 2, 2021 at 9:30am   2 Most recent comment from Aleksandar Vuković:Hello AshishThank you for your interest in our plugin.1. We don't have an integration with Razorpay, only with PayPal, Stripe, Mollie, and WooCommerce. If there's an add-on for WooCommerce t ... Pesce Comunica discount priceClosed   Amelia   Updated December 1, 2021 at 9:18pm   2 Most recent comment from [deleted]:Hi PaolaThank you for reaching out to us.We have a coupons feature but there is no specific option that would allow you to add a discounted price.We also have Packages of Services - it is a feature ... Kelum Chart refreshing problemClosed   wpDataTables   Updated December 1, 2021 at 9:14pm   2 Most recent comment from [deleted]:Hi KelumThank you for reaching out to us.Have you enabled "Follow table filtering" when creating the chart, and added both the table and the chart on the same page? https://wpdatatables.com/documenta ... Jason Watkins Can't upload it, nowhere to enter on Wordpress plug insClosed   Amelia   Updated December 1, 2021 at 8:58pm   2 Most recent comment from [deleted]:Hi JasonCan you please tell us more about the error? If you are upgrading from basic to pro a different file needs to be installed that contains different code for the premium features, that's wh ... Ayoze OptionesClosed Pre-purchase questions for wpDataTables   Updated December 1, 2021 at 8:53pm   2 Most recent comment from [deleted]:Hi Ayoze Thank you for reaching out to us. If I understand correctly you want to create relational tables? You can use our foreign key feature to display data from another table in a column of the or ... Candice Entressangle Overbooking & employeesClosed   Amelia   Updated December 1, 2021 at 8:44pm   2 Most recent comment from [deleted]:Hi CandiceThank you for reaching out to us.The best solution would be to connect all employees to the same Google calendar so when one time slot gets booked for one employee it will be blocked for al ... Phil Message all my customersClosed   Amelia   Updated December 1, 2021 at 7:28pm   2 Most recent comment from [deleted]:Hi PhilThank you for reaching out to us.Unfortunately this cannot be achieved using the plugin's builtin features. I'll kindly ask you to add it as a feature suggestion on this page.  Fea ... Erika Laguna Search formClosed Pre-purchase questions for wpDataTables   Updated December 1, 2021 at 7:24pm   4 Most recent comment from [deleted]:You are most welcome, thank you for your purchase If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  TONTALE Appointment start time issueClosed   Amelia   Updated December 1, 2021 at 7:03pm   2 Most recent comment from [deleted]:Hi TONTALEThank you for reaching out to us.What does the end time say for you? Does it display the same time again or is that shifted by one hour as well? Please check if your WordPress site is set t ...