We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Gilmar Diaz group peopleClosed Pre-purchase questions for Amelia   Updated January 17, 2022 at 4:50pm   2 Most recent comment from Uroš Jovanović:Hello GIlmar,Thank you for reaching out to us.Currently, there is no Ticketing system built-in in Amelia.  But it is on our "to-do list" and It will be added in the next major update.  For now, you ... Carolien Recurring Silence WeekClosed   Amelia   Updated January 17, 2022 at 4:24pm   16 Most recent comment from Uroš Jovanović:Hello Carolien,If you want that week blocked out, you can set the days off that week and the employee will have all the time slots blocked for booking.Feel free to contact us if you have any other que ... Matt Molk All time slots/weekends are displaying, when it shouldn't.Closed   Amelia   Updated January 17, 2022 at 3:59pm   6 Most recent comment from Marko Davidović:Hello to everyone, and good work Mohammad.This is our new option that has been added and it is a common question do not worry.When you test booking an appointment you should test from the incognito w ... Kingfisher Tech Support Multi Tags for Frontend Event FiltersClosed   Amelia   Updated January 17, 2022 at 3:43pm   2 Most recent comment from [deleted]:Hello ThomasThank you for reaching out to us.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features. We'll be working on t ... Mohammad Alabdullah create customer sign up pageClosed   Amelia   Updated January 17, 2022 at 2:47pm   2 Most recent comment from Marko Davidović:Hello Mohammad, Thank you for purchasing our product, and for reaching out to us.We are not sure what you are trying to achieve? This will depend on your site and how it is built. Amelia is a booking ... Kyra Sundance Filtering stopped workingClosed Pre-purchase questions for wpDataTables   Updated January 17, 2022 at 2:29pm   3 Most recent comment from Aleksandar Vuković:Hey KyraI see you replaced selectbox (dropdown) filters with check-boxes to avoid this issue, but we'd like to get to the bottom of this issue.If it was coming from the query (it can happen tha ... Andrew Hill Integrations via Uncanny Automator?Closed Pre-purchase questions for Amelia   Updated January 17, 2022 at 2:11pm   14 Most recent comment from Aleksandar Vuković:Hello Johanna and Ronnie!Thank you very much for your votes. I added them to our list, and forwarded them to our management. I certainly hope that our development team will work on this in the future ... Lissi Sigillo issue on my site after installationClosed   Amelia   Updated January 17, 2022 at 2:09pm   36 Most recent comment from Aleksandar Vuković:You're welcome, Lissi, I'm glad I could be of assistance!May I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version of Amelia if you have a ... Kevin Link of post in Google CalendarClosed   Amelia   Updated January 17, 2022 at 11:36am   2 Most recent comment from Uroš Jovanović:Hello Kevin,Thank you for reaching out to us.Of course, that is possible. Amelia has integration with the Google Calendar. You can read more about the integration and how to set it up on this link.Fee ... Mohammed Al Ragom Employee DirectoryClosed   Amelia   Updated January 17, 2022 at 11:25am   11 Most recent comment from Uroš Jovanović:Hello Mohammed, Thank you for your patience.Unfortunately, this is the BuddyBoss issue and not the Amelia issue as shortcodes are working fine when used for none-BuddyBoss pages. Is this the only is ... João Lopes Employee backendClosed   Amelia   Updated January 17, 2022 at 11:02am   4 Most recent comment from Marko Davidović:Hello João,Currently, there is no such feature built-in. I'll kindly ask you to add it as a feature suggestion on this page.  Features are pushed up on our "to-do" list when there are a lot ... Ryan Faucher Local Time Label and RangeClosed   Amelia   Updated January 17, 2022 at 10:57am   4 Most recent comment from Marko Davidović:Hello Ryan,Thank you for that screenshot. Yes you can change the label of that field in Amelia/customize As for adding the end time currently, there is no such feature built-in.I'll kindly ask ... Susan AppointmentClosed   Amelia   Updated January 17, 2022 at 10:46am   2 Most recent comment from Stanislav Snagovskiy:Hello Susan, Thank you for reaching out to us.Yes, you can use Locations to achieve this, please check out how to do it here: https://wpamelia.com/locations. Please note: that you won't be able ... Giam One employee manage multiple service with the same time slotsClosed   Amelia   Updated January 17, 2022 at 10:43am   4 Most recent comment from Uroš Jovanović:Hello Giam,Please feel free to search through our feature suggestion page, and see if someone may be already suggested this feature. If you can't see it, feel free to add your suggestion there, ... John M Grouping Column featureClosed   wpDataTables   Updated January 17, 2022 at 10:40am   4 Most recent comment from Aleksandar Vuković:Hello again JohnUnfortunately, that's not possible with the plugin's built-in features. It displays all data in the table, and there's no way to filter out repeated data.