As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com

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Public Tickets

Matt Melton Custom StylesClosed   Amelia   Updated January 24, 2022 at 2:00pm   4 Most recent comment from Marko Davidović:Hello Matt,You can not do that with JS, but we have a workaround for how can you achieve this. You will need to go set up two things.First, you will need to set up Allow booking below minimum capacit ... Stephen Smith advanced filtering, hide on mobileClosed   wpDataTables   Updated January 24, 2022 at 1:53pm   3 Most recent comment from Aleksandar Vuković:Hey Stephen, thank you for your purchase and your kind words!I haven't tested your CSS, but that's how I'd hide it too, using the media query. The selector looks good to me, so if it d ... Ron Poppen Get rid of last button (Form Flow Step 5 )Closed   Amelia   Updated January 24, 2022 at 1:16pm   5 Most recent comment from [deleted]:You're welcome, RonIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Miroslav Kulanga Please stop deleting translations on updatesClosed   wpDataTables   Updated January 24, 2022 at 1:03pm   9 Most recent comment from Miloš Jovanović:Hello again, Miroslav. - That is absolutely understandable, of course. If you would like, we would offer a recurring discount of 20% on your licence for you,  in exchange for your translation, and ... Miroslav Kulanga Track filter selectionsClosed   wpDataTables   Updated January 24, 2022 at 12:48pm   6 Most recent comment from Miloš Jovanović:Hi, Miroslav. Thank you very much ;  I will pass this to our developers, to have it handy when the opportunity to help someone with this arises. Or if someone searches for it in public tickets, they ... Mikey Haklander Let admin overbook appointments or book appointments after workinhoursClosed   Amelia   Updated January 24, 2022 at 12:18pm   4 Most recent comment from Uroš Jovanović:Hello Mikey,Glad to hear that we were able to help you.Feel free to contact us if you have any other questions. Giam Customer RolesClosed   Amelia   Updated January 24, 2022 at 11:55am   2 Most recent comment from Uroš Jovanović:Hello Giam,Thank you for reaching out to us.In order for the customer to have all the permissions that one Amelia customer has, they need to have the wp user with the Amelia Customer role.Unfortunatel ... Irfan Fauzi InstalationClosed   Amelia   Updated January 24, 2022 at 11:43am   2 Most recent comment from Uroš Jovanović:Hello Irfan,Thank you for reaching out to us.Please navigate to the TMS store and next to your license, press the "Three dots" and you should see the download button.Hope this works for you.Feel free ... Kahlil Nagi Block Appointment TimesClosed   Amelia   Updated January 24, 2022 at 11:30am   2 Most recent comment from [deleted]:Hello KahlilThank you for reaching out to us.You can configure your Employees' Work Hours like this:So Service A will be unavailable for booking from 12:30.If you have any more issues or question ... Phil Allow admin to book appointment at any timeClosed   Amelia   Updated January 24, 2022 at 11:29am   4 Most recent comment from Marko Davidović:Hello Phil,Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to ... Wayne Huggard Amelia Event CustomiseClosed   Amelia   Updated January 24, 2022 at 10:23am   2 Most recent comment from [deleted]:Hello WayneThank you for reaching out to us.It can be achieved by "translating" (in other words modifying) the string Number of Persons in the language file. For that, you can use POEDIT or Loco Trans ... Islam Packages need some fixesClosed   Amelia   Updated January 24, 2022 at 10:21am   2 Most recent comment from Uroš Jovanović:Hello Islam,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as t ... Adam Frazier wpDataTable table across multiple WP instancesClosed   wpDataTables   Updated January 24, 2022 at 10:19am   2 Most recent comment from Aleksandar Vuković:Hello AdamThank you for your purchase.Something like this would be possible only if you add the database of one domain as a separate DB connection to all subdomains. The original table can be created ... FREDRIK JONASSON WPdatatables rewrites my SQL queryClosed   wpDataTables   Updated January 24, 2022 at 10:16am   2 Most recent comment from Aleksandar Vuković:Hello Fredrik.Unfortunately, since wpDataTables is not a database management plugin, and is using a 3rd party PHP SQL parser, it's not expected that it works correctly with all statements you add ... bengolfrates BUG Events woo checkout infoClosed   Amelia   Updated January 24, 2022 at 10:00am   3 Most recent comment from Stanislav Snagovskiy:Greetings,Thank you, we are aware of this bug, It should be fixed this week.Please stay tuned for Amelia's updates https://wpamelia.com/changelog/.If you have any more issues or questions feel f ...