We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Philip Meyer Setup Cron JobClosed   Amelia   Updated January 14, 2022 at 9:16am   4 Most recent comment from Uroš Jovanović:Hello Philip,You are welcome. Feel free to contact us if you have any other questions. Juan David Alvarez Gamez El número de datos que descarga es incompletoClosed   wpDataTables   Updated January 14, 2022 at 9:07am   4 Most recent comment from Aleksandar Vuković:Hi again JuanThe only way you can export the entire table would be to purchase the Report Builder add-on. It will allow you to create Excel and Word templates and export the entire table.Horizontally ... Lawrence Thomas Follow Up Email + Next Day Reminder EmailClosed   Amelia   Updated January 14, 2022 at 9:02am   2 Most recent comment from [deleted]:Hello LawrenceThank you for reaching out to us.cron is a Linux utility that schedules a command or script on your server to run automatically at a specified time and date. A cron job is the schedul ... John Brandenburg Display a single targeted package on a page or booking form​Closed   Amelia   Updated January 14, 2022 at 8:07am   2 Most recent comment from [deleted]:Hello JohnFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ... Pascal Amelia search service feature not working on mobile devicesClosed   Amelia   Updated January 14, 2022 at 7:41am   4 Most recent comment from [deleted]:Hi PascalGreat to know that!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Mike Califf SVGs missing in backendClosed   Amelia   Updated January 13, 2022 at 9:47pm   11 Most recent comment from Aleksandar Vuković:I'm glad to hear that, Mike!Thanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Erez Responsive Expand/collapseClosed   wpDataTables   Updated January 13, 2022 at 9:43pm   4 Most recent comment from Aleksandar Vuković:You're welcome, Erez, glad I could help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Alaa add-onsClosed   wpDataTables   Updated January 13, 2022 at 8:18pm   2 Most recent comment from Aleksandar Vuković:Hello Alaa. Sorry for the late response.Do you have the Forminator plugin installed?The wpDataTables integration with Forminator is an add-on that requires both Forminator and wpDataTables installed ... Heather Uploading an attachment not workingClosed   Amelia   Updated January 13, 2022 at 5:39pm   10 Most recent comment from Uroš Jovanović:Hello Heather,I tried to turn off the invisible reCaptcha as that is known to cause the issue of booking not going through. Are you able to log onto your website, I tried to log onto it and I get the ... Tania Emmerechts Wrong hour in .ics fileClosed   Amelia   Updated January 13, 2022 at 4:06pm   3 Most recent comment from Uroš Jovanović:Hello Tania,Glad to hear that it has been resolved.Feel free to contact us if you have any other questions. Ricardo Booking issuesClosed   Amelia   Updated January 13, 2022 at 3:53pm   2 Most recent comment from Stanislav Snagovskiy:Hello Ricardo,Thank you for reaching out to us.Unfortunately, it is not possible to add more locations to one employee. There is a workaround where you can make three same employees with different em ... Antonio Problem woocommerce integrationClosed   Amelia   Updated January 13, 2022 at 3:35pm   2 Most recent comment from [deleted]:Hello AntonioThank you for reaching out to us.Please check out our documentation about WooCommerce integration and make sure you configured everything in a right way.If the issue is still here, don� ... Jennie Prewett Customising eventsClosed   Amelia   Updated January 13, 2022 at 2:32pm   2 Most recent comment from Stanislav Snagovskiy:Hello Jennie,Thank you for reaching out to us.If you use Events it is only possible to pay per person, not for the whole Event. A workaround could be to reduce the capacity from 15 people to 5, for e ... Damir Serbanovic Amelia manager and employee setupClosed   Amelia   Updated January 13, 2022 at 1:54pm   4 Most recent comment from [deleted]:Damir, if I got you right, you want the Manager not to be able to see the Employees services. You need to deselect amelia_read_services for Amelia Manager role. If you want an Employee not to be able ... Kara Noreika Packages not workingClosed   Amelia   Updated January 13, 2022 at 1:10pm   4 Most recent comment from Uroš Jovanović:Hello Kara,Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience!This is really interesting. We nee ...