We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Michael Webster Price Change if additional people are added to the booking.Closed   Amelia   Updated January 21, 2022 at 1:39pm   4 Most recent comment from [deleted]:Hi MichaelThank you for your suggestions. We carefully follow customers requirements and try to implement most of them if they appear in requests from time to time, so we will add to our idea list a ... bengolfrates Customer panel shortcode for profileClosed   Amelia   Updated January 21, 2022 at 1:38pm   2 Most recent comment from Marko Davidović:Hello, Thank you for purchasing our product, and for reaching out to us.We are not sure what do you mean exactly? The customer panel is designed so that you can offer your customers an easy way to tr ... numerica Amelia Manager permissionsClosed   Amelia   Updated January 21, 2022 at 11:30am   11 Most recent comment from Aleksandar Vuković:Hello TemperUsers in Amelia were created with these limitations and even though we do advise modifying those capabilities for certain use cases, this approach may cause other issues with the plugin.It ... seth NotificationsClosed   Amelia   Updated January 21, 2022 at 11:27am   3 Most recent comment from [deleted]:Hello SethWe are glad you were able to resolve your issue.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.Have a nice day! Tom Grimes Excel export parsingClosed   wpDataTables   Updated January 21, 2022 at 11:19am   2 Most recent comment from Miloš Jovanović:Hi, Tom. Thank you for reaching out to us. Gravity forms integration works with some complex queries in the back-end, and the export features are based on 3rd party HTML5 library, so unfortunately the ... steve form numbers too smallClosed Pre-purchase questions for Amelia   Updated January 21, 2022 at 10:39am   10 Most recent comment from Marko Davidović:Hello Steve, You can buy from them option to prolong your support but we would suggest instead to buy a new license from us since it would be cheaper and also we can offer you a 20% discount for the ... Hayley Laches event booking formClosed   Amelia   Updated January 21, 2022 at 10:13am   2 Most recent comment from Stanislav Snagovskiy:Hello Hayley, Thank you for reaching out to us.Go to Amelia > Customize > Custom Fileds, create a new custom field, or edit the old one and assign it to events.As for the events, custom fields will ... Devan Did you guys fix the issue where the plugin returns "no data" when you type the name in too fast?Closed   Amelia   Updated January 21, 2022 at 9:42am   10 Most recent comment from Uroš Jovanović:Hello Devan,Glad to hear that. Looking forward to your reply. Andrea Event participant listClosed   Amelia   Updated January 20, 2022 at 4:34pm   2 Most recent comment from Stanislav Snagovskiy:Hello Andrea, Thank you for reaching out to us. It probably can be done with some custom work, but our developers are very busy at the moment, working on some priority tasks and fixing bugs and issues ... Eddie Seelke ChangelogClosed Pre-purchase questions for Amelia   Updated January 20, 2022 at 4:06pm   2 Most recent comment from Uroš Jovanović:Hello Eddie,Thank you for reaching out to us.You can find the changelog on the following link.Feel free to contact us if you have any other questions. chris Helping to use the service option for on peak pricing and off peakClosed   Amelia   Updated January 20, 2022 at 3:58pm   2 Most recent comment from Uroš Jovanović:Hello Chris,Thank you for reaching out to us.Unfortunately, there is no option to set different prices based on when the appointment is. You could create two services, one could be from 9.30 am-2 pm a ... LILIA Amelia disapears from my plugin listClosed   Amelia   Updated January 20, 2022 at 2:50pm   3 Most recent comment from [deleted]:Hi LiliaGlad to hear you were able to resolve your issue. It usually comes from the hosting provider and not something that should happen.If you have any further questions or issues, please feel fre ... Linus How do add rooms to location?Closed   Amelia   Updated January 20, 2022 at 2:30pm   4 Most recent comment from Stanislav Snagovskiy:Dear Linus, You're welcome. By rooms I meant services. Yes, but unfortunately it is not possible to add more locations to one employee. There is a workaround where you can make three same emplo ... Miguel Quiroz Duration of a serviceClosed   Amelia   Updated January 20, 2022 at 2:28pm   2 Most recent comment from [deleted]:Hi MiguelThank you for reaching out to us.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features. Please feel free to search th ... Stacey Xenidis Time not matchingClosed   Amelia   Updated January 20, 2022 at 2:28pm   2 Most recent comment from Marko Davidović:Hello Stacey, Thank you for purchasing our product, and for reaching out to us.Issues like this can occur if your WordPress site is set to be in a different time zone. Since Amelia doesn't have a ...