As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Frank Huntley Poor communications preventing upgradesClosed   Amelia   Updated February 5, 2022 at 5:47pm   2 Most recent comment from Stanislav Snagovskiy:Hello Frank, Thank you for reaching out to us. If you activated the purchase code in Amelia Settings/Activation, the update should be offered in the Plugins section. On some WordPress installations, ... thierry hullin about aditionnal formulaClosed   wpDataTables   Updated February 5, 2022 at 1:52pm   2 Most recent comment from Aleksandar Vuković:Hi, Thierry. Thanks for reaching out to us and sorry for the late response! If I see this correctly, you want to use calculation functions in a formula/calculated column? If that is true, unfortunate ... Glenn Import Google Calendar events into Amelia pluginClosed   Amelia   Updated February 4, 2022 at 5:32pm   4 Most recent comment from Stanislav Snagovskiy:Dear Glenn,You are welcome. I am glad that now everything is working fine. If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.Have a great ... Aakash Sharma Issues in Amelia pluginClosed   Amelia   Updated February 4, 2022 at 5:16pm   2 Most recent comment from Stanislav Snagovskiy:Hello Aakash, Thank you for reaching out to us. You need to check your employee's Assigned Services and Work Hours, you probably missed something. Please provide me a temporary WP-admin (admini ... Jenny Improvement: Added option to disable Polyfill.js scriptClosed   Amelia   Updated February 4, 2022 at 2:45pm   2 Most recent comment from [deleted]:Hi JennyThank you for reaching out to us.Polyfill.js is included because there's a small percentage of customers that still use old Internet Explorer browsers, but you can disable Polyfill.js by ... Jimbo Clark Remove locations from Services sign upClosed   Amelia   Updated February 4, 2022 at 2:24pm   3 Most recent comment from Marko Davidović:Hello Jimbo, We are everything has been sorted out. If you have any more questions please feel to open another ticket. Jacques Keep time slot available for remaining capacityClosed   Amelia   Updated February 4, 2022 at 2:23pm   4 Most recent comment from [deleted]:Hi Jacques You can add customer information that will show in the Google Calendar, by going to Amelia > Settings > Integrations > Google Calendar, and filling out the section Event Description by cli ... Santiago Custom information on approved emailClosed Pre-purchase questions for Amelia   Updated February 4, 2022 at 1:35pm   2 Most recent comment from [deleted]:Hello SantiagoThank you for reaching out to us.I'm not sure about what you mean by "URl that's specified for Juan". Could you please clarify that?You can have an Employee, and you can make a ... Heiner regulate number of bookingsClosed   Amelia   Updated February 4, 2022 at 1:15pm   4 Most recent comment from [deleted]:Hello HeinerWe're sorry that Amelia doesn't fit your needs currently. Maybe in the future you'll find it more suitable, as we keep develop it and implement new features all the time.Bes ... Faris SupportClosed Pre-purchase questions for wpDataTables   Updated February 4, 2022 at 1:08pm   2 Most recent comment from Miloš Jovanović:Hi, Faris Thank you for showing interest in our plugin. 1. Conditional formatting works for all table types besides "simple tables". You can see more details about that here - https://wpdatatables.c ... SMA Pilates PackagesClosed   Amelia   Updated February 4, 2022 at 12:19pm   2 Most recent comment from Marko Davidović:Hello, Thank you for purchasing our product, and for reaching out to us.Unfortunately currently, there is no such feature built-in. I'll kindly ask you to add it as a feature suggestion on thi ... Aline Marie Joseph ARRIVE PAS INTEGRER DANS WORD PRESSClosed Pre-purchase questions for Amelia   Updated February 4, 2022 at 11:45am   2 Most recent comment from Marko Davidović:Hello Aline, Thank you for purchasing our product, and for reaching out to us.Please note that the official support language is English, and we have to use Google Translator to try and understand oth ... Philippe Alain Denis Blanc Clearing Data for fresh production startClosed   Amelia   Updated February 4, 2022 at 11:35am   14 Most recent comment from Stanislav Snagovskiy:Dear Philippe,I hope you're doing well.This are pulled from these tables: wp_amelia_locations_views, wp_amelia_providers_views, wp_amelia_services_views.This table's content can only b ... Rosetta Facciolini highlight the names in the admin panel with CSSClosed   Amelia   Updated February 4, 2022 at 11:11am   12 Most recent comment from Marko Davidović:Hello Rosetta, Of course, we understand you and we hope that it will be optimized in the future for people with disabilities. We wish you all the best. Dipesh Sharma Auto-Update table on front-end?Closed Pre-purchase questions for wpDataTables   Updated February 3, 2022 at 5:40pm   4 Most recent comment from Aleksandar Vuković:Hello again Dipesh.Unfortunately, no. Server-side tables are tables that exist in your database (manual, imported or MySQL query-based tables).Tables that are in sync with Google sheets are only linke ...