We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Eric Brulmans Impossible to add Amelia widgets in ElementorClosed   Amelia   Updated January 24, 2022 at 2:23pm   6 Most recent comment from Uroš Jovanović:Hello Eric,Glad to hear that you found what the exact issue was.Feel free to contact us if you have any other questions. Soumaya How to accept bancontact payment on Amelia pluginClosed   Amelia   Updated January 24, 2022 at 2:20pm   6 Most recent comment from Aleksandar Vuković:Hello GilThank you for your assistance here, much appreciated!If you have any questions or issues, please feel free to open a new ticket, and we'll gladly help. Jarno Kylander Customer detailsClosed   Amelia   Updated January 24, 2022 at 2:20pm   11 Most recent comment from Aleksandar Vuković:Thank you for providing the workaround, Jarno.I'm sure lots of our customers will find it useful! badal s how to use sql in frontend with custom parameters?Closed Pre-purchase questions for wpDataTables   Updated January 24, 2022 at 2:19pm   2 Most recent comment from Aleksandar Vuković:Hello again badal.I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/2964661/For future reference, please don't ... Matt Melton Custom StylesClosed   Amelia   Updated January 24, 2022 at 2:00pm   4 Most recent comment from Marko Davidović:Hello Matt,You can not do that with JS, but we have a workaround for how can you achieve this. You will need to go set up two things.First, you will need to set up Allow booking below minimum capacit ... Stephen Smith advanced filtering, hide on mobileClosed   wpDataTables   Updated January 24, 2022 at 1:53pm   3 Most recent comment from Aleksandar Vuković:Hey Stephen, thank you for your purchase and your kind words!I haven't tested your CSS, but that's how I'd hide it too, using the media query. The selector looks good to me, so if it d ... Ron Poppen Get rid of last button (Form Flow Step 5 )Closed   Amelia   Updated January 24, 2022 at 1:16pm   5 Most recent comment from [deleted]:You're welcome, RonIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Miroslav Kulanga Please stop deleting translations on updatesClosed   wpDataTables   Updated January 24, 2022 at 1:03pm   9 Most recent comment from Miloš Jovanović:Hello again, Miroslav. - That is absolutely understandable, of course. If you would like, we would offer a recurring discount of 20% on your licence for you,  in exchange for your translation, and ... Miroslav Kulanga Track filter selectionsClosed   wpDataTables   Updated January 24, 2022 at 12:48pm   6 Most recent comment from Miloš Jovanović:Hi, Miroslav. Thank you very much ;  I will pass this to our developers, to have it handy when the opportunity to help someone with this arises. Or if someone searches for it in public tickets, they ... Mikey Haklander Let admin overbook appointments or book appointments after workinhoursClosed   Amelia   Updated January 24, 2022 at 12:18pm   4 Most recent comment from Uroš Jovanović:Hello Mikey,Glad to hear that we were able to help you.Feel free to contact us if you have any other questions. Giam Customer RolesClosed   Amelia   Updated January 24, 2022 at 11:55am   2 Most recent comment from Uroš Jovanović:Hello Giam,Thank you for reaching out to us.In order for the customer to have all the permissions that one Amelia customer has, they need to have the wp user with the Amelia Customer role.Unfortunatel ... Irfan Fauzi InstalationClosed   Amelia   Updated January 24, 2022 at 11:43am   2 Most recent comment from Uroš Jovanović:Hello Irfan,Thank you for reaching out to us.Please navigate to the TMS store and next to your license, press the "Three dots" and you should see the download button.Hope this works for you.Feel free ... Kahlil Nagi Block Appointment TimesClosed   Amelia   Updated January 24, 2022 at 11:30am   2 Most recent comment from [deleted]:Hello KahlilThank you for reaching out to us.You can configure your Employees' Work Hours like this:So Service A will be unavailable for booking from 12:30.If you have any more issues or question ... Phil Allow admin to book appointment at any timeClosed   Amelia   Updated January 24, 2022 at 11:29am   4 Most recent comment from Marko Davidović:Hello Phil,Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to ... Wayne Huggard Amelia Event CustomiseClosed   Amelia   Updated January 24, 2022 at 10:23am   2 Most recent comment from [deleted]:Hello WayneThank you for reaching out to us.It can be achieved by "translating" (in other words modifying) the string Number of Persons in the language file. For that, you can use POEDIT or Loco Trans ...