We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Francesca Kendall SMS all say queuedClosed   Amelia   Updated April 28, 2022 at 9:42am   2 Most recent comment from Marko Davidović:Hello Francesca, Thank you for purchasing our product, and for reaching out to us. The SMS often has a status queued but is actually sent. The status of the SMS is not refreshed automatically. We wi ... Andreas Myklebust Filtering events by tag not working on front endClosed   Amelia   Updated April 28, 2022 at 7:34am   4 Most recent comment from Marko Davidović:Hello Andreas,You are most welcome, we are glad to hear that everything has been sorted out.And we thank you for drawing our attention to this we investigate this further.If you have any more question ... Chiara Shortcode doesn't display all the servicesClosed   Amelia   Updated April 28, 2022 at 7:31am   6 Most recent comment from Marko Davidović:Hello Chiara,We are glad to hear that everything has been sorted out, and that now everything is working properly.We are so happy to hear that you love Amelia and if you have any suggestions on how we ... Gemma Font No puedo registrar amelia en un nuevo dominioClosed   Amelia   Updated April 27, 2022 at 9:48pm   2 Most recent comment from Uroš Jovanović:Hello Gemma,Thank you for reaching out to us.If you see this screen, that means that you still have the Lite version of the plugin installed. The Lite version needs to be deactivated/deleted, and the ... Kingsley Chimezie Date Of Birth Selector In Client Panel Not ResponsiveClosed   Amelia   Updated April 27, 2022 at 9:39pm   12 Most recent comment from Uroš Jovanović:Hello Christian,Glad to be able to assist you.Please reach out to us if you have any other questions. Laura S. Event tagsClosed   Amelia   Updated April 28, 2022 at 3:16pm   3 Most recent comment from Miloš Jovanović:Hey, Laura. Our developers came up with a temporary fix for the Event tags not properly working in Elementor. I am sending you the fix as an attachment now, please apply it to Amelia using these step ... Gabor Info about services in AmeliaClosed Pre-purchase questions for Amelia   Updated April 27, 2022 at 5:50pm   2 Most recent comment from Miloš Jovanović:Hi, Gabor Firstly i want to apologise for the delayed response time. We celebrated our Orthodox Easter, which has slowed down our working pace. Thank you very much for your patience. - We currently ... ismael Boukhouit the table will be small sometimes and i need to clear the website cache to be goodClosed   wpDataTables   Updated April 27, 2022 at 4:53pm   2 Most recent comment from Miloš Jovanović:Hi, ismaelFirstly i want to apologise for the delayed response time. We celebrated our Orthodox Easter, which has slowed down our working pace. Thank you very much for your patience.-I can't se ... Joe Narvadez Narvadez FEATURE: Moving and adding new rows in between existing rowsClosed   wpDataTables   Updated April 27, 2022 at 4:48pm   5 Most recent comment from Miloš Jovanović:Hi, JoeNo problem at all, i am happy to be of assistance, or sometimes at least to point out the current limitations, with hope of improving it in the future.Thank you for the suggestion, i will pers ... Georgi Vasilev Cannot assign new service to current employeeClosed   Amelia   Updated April 27, 2022 at 3:46pm   2 Most recent comment from Miloš Jovanović:Hi, Georgi Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... shin ahyoung Can I also tabulate WooCommerce order history?Closed Pre-purchase questions for wpDataTables   Updated April 27, 2022 at 2:11pm   2 Most recent comment from Uroš Jovanović:Hello Shin, Thanks for reaching out to us. I am not sure I understood this correctly. Can you please try to give us more details to explain more about all the points you need? We currently don't ... Caston Jackson Bringing Anyone with you?Closed   Amelia   Updated April 27, 2022 at 1:56pm   5 Most recent comment from Marko Davidović:Hello Caston,We are glad to hear that everything has been sorted out. You can do that in that way or you can go to Amelia/services/edit service you can find an option there and turn it off.If you have ... Cedric Dansereau Payment after booking appointment in the backendClosed   Amelia   Updated April 27, 2022 at 1:26pm   4 Most recent comment from Uroš Jovanović:Hello Cedric,My apologies, for some reason, I thought you wrote change.I am sorry to disappoint you, but at this time, there is no possibility for the customer to be charged with one of the online pay ... Nitin Shah Webhook integration with GroundhoggClosed   Amelia   Updated April 27, 2022 at 12:53pm   2 Most recent comment from Uroš Jovanović:Hello Nitin,Thank you for reaching out to us.- I am sorry to disappoint you, but at this time, this is not achievable with any of our built-in functionalities in Amelia. The developers might add this ... Chris Cannot configure a group bookingClosed   Amelia   Updated April 27, 2022 at 12:51pm   2 Most recent comment from Uroš Jovanović:Hello Chris,Thank you for reaching out to us and apologies for the delayed response as we had our National holiday for the past few days.- I am sorry to disappoint you, but at this time, we have a pla ...