We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Cedric Daviet Informations before purchaseClosed Pre-purchase questions for Amelia   Updated April 27, 2022 at 11:50am   2 Most recent comment from Uroš Jovanović:Hello Cedric,Thank you for reaching out to us and apologies for the delayed response as we had our National holiday for the past few days.Amelia has integration with the Outlook Calendar, with Outlook ... MASAO NAKAYAMA Language formatClosed   Amelia   Updated April 28, 2022 at 3:00pm   4 Most recent comment from Miloš Jovanović:Hi, Masao Nakayama-I have new information, once i checked everything again.Basically, you will have to set multiple pages, each page for other language;the page can not be automatically translated w ... satoshi ooura About Downloading reservation information and customer listsClosed Pre-purchase questions for Amelia   Updated April 27, 2022 at 11:28am   2 Most recent comment from Uroš Jovanović:Hello Satoshi, Thank you for reaching out to us and my apologies for the delayed response as we had a National holiday for the past few days. Here are the examples of appointments and customers' ... Nick Rothengatter Plugin got deleted - how to restore? (have a backup saved)Closed   Amelia   Updated April 27, 2022 at 11:12am   3 Most recent comment from Miloš Jovanović:Hi, NickSorry, i accidentally copied an unnecessary bit of the beginning of the message from somewhere else;Then i edited the response.I wanted to add, if you need help on how to import a database or ... Irfan Efendi IN TableClosed Pre-purchase questions for wpDataTables   Updated April 27, 2022 at 10:38am   2 Most recent comment from Aleksandar Vuković:Hello IrfanThank you for your interest in our plugin.wpDataTables can't be used to create databases but if you're referring to pulling the data from the database where only 3 values of a cer ... Caston Jackson Bringing Anyone with you?Closed   Amelia   Updated April 27, 2022 at 10:33am   2 Most recent comment from Marko Davidović:Hello Caston, I'm afraid that we didn't quite get what you want to achieve exactly? We will do our best to help you. If we understood you correctly you are asking us about extra option an ... mkonji Feature Request - Export/Import UIClosed   wpDataTables   Updated April 27, 2022 at 10:17am   13 Most recent comment from Aleksandar Vuković:You're welcome, mkonjiThat's all there is to it - we don't populate wp_posts, wp_postmeta, or any other WP tables, only these.I too am looking forward to the export functionality - tha ... Nathaniel Mantell Editing fields in a tableClosed   wpDataTables   Updated April 27, 2022 at 10:07am   4 Most recent comment from Miloš Jovanović:Hey, Nathaniel Firstly i want to apologise for the delayed response time. We celebrated our Orthodox Easter, which has slowed down our working pace. Thank you very much for your patience. - You are co ... Mark Farnsley How to I update the data source on my exist tableClosed   wpDataTables   Updated April 27, 2022 at 10:03am   2 Most recent comment from Miloš Jovanović:Hi, Mark Firstly i want to apologise for the delayed response time. We celebrated our Orthodox Easter, which has slowed down our working pace. Thank you very much for your patience. - When you impor ... Marcus iCal IntegrationClosed Pre-purchase questions for Amelia   Updated April 27, 2022 at 9:59am   2 Most recent comment from Uroš Jovanović:Hello Marcus,Thank you for reaching out to us.We have a plan to add this integration to one of the future updates but there is no ETA at the moment on when this will be implemented.Please reach out t ... Carina Booking functionalityClosed Pre-purchase questions for Amelia   Updated April 27, 2022 at 9:52am   2 Most recent comment from Uroš Jovanović:Hello Carina,Thank you for expressing interest in the Amelia plugin. For this purpose, you could use the "Custom fields" functionality where you can add additional fields to the Amelia booking forms. ... Jessica Booking Deposits/ CouponsClosed   Amelia   Updated April 27, 2022 at 9:52am   2 Most recent comment from Marko Davidović:Hello Jessica, Thank you for purchasing our product, and for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. The coupon serves to reduce the price of the appoin ... Damon Linkous Booking Form OptionsClosed   Amelia   Updated April 27, 2022 at 9:31am   2 Most recent comment from Uroš Jovanović:Hello Damon,Thank you for reaching out to us and apologies for the delayed response as we had a National holiday for the past few days.1. Unfortunately, there is currently no option to make that list ... Andrea Error 502 Bad GatewayClosed   Amelia   Updated April 27, 2022 at 9:13am   3 Most recent comment from Uroš Jovanović:Hello Andrea,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Ronan Flynn SMS NotificationsClosed   Amelia   Updated April 27, 2022 at 9:05am   6 Most recent comment from Miloš Jovanović:Hi, Ronan Firstly i want to apologise for the delayed response time. We celebrated our Orthodox Easter, which has slowed down our working pace. Thank you very much for your patience. - We are still ...