We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Stuart McDermott Events not displaying on pageClosed   Amelia   Updated April 29, 2022 at 9:24am   2 Most recent comment from Aleksandar Vuković:Hello Stuart.Sorry for the late repsonse.Are you maybe using tags in the shortcodes?If you are, we have a bug related to it, but there's a fix. Please download the new installation file for Ameli ... Filip Reply to mailClosed Pre-purchase questions for Amelia   Updated April 29, 2022 at 9:20am   4 Most recent comment from Marko Davidović:Hello Filip,Unfortunately, this is how Amelia works, there is no other solution. I'll kindly ask you to add it as a feature suggestion on this page.  Features are pushed up on our "to-do" lis ... Alyssia Aulenberg URGENT: Events "no entry"Closed   Amelia   Updated April 29, 2022 at 9:18am   2 Most recent comment from Aleksandar Vuković:Hello AlyssiaFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to r ... Matthew Hellier time in back end does not match that shown in front endClosed   Amelia   Updated April 29, 2022 at 7:17am   2 Most recent comment from Marko Davidović:Hello Matthew, Thank you for purchasing our product, and for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and tak ... Kobra Rocks french translation wrong for "Save 10%""Closed   Amelia   Updated April 29, 2022 at 7:01am   6 Most recent comment from Marko Davidović:Hello,You are welcome, and we thank you for the file that you have sent us. We will forward it to our management.If you have any more questions please open another ticket and we will gladly help you t ... Tania Hiatt Addding appointmentsClosed   Amelia   Updated April 29, 2022 at 6:39am   2 Most recent comment from Marko Davidović:Hello Tania, Thank you for purchasing our product, and for reaching out to us. User or appointment details can be displayed in Google/Outlook Calendar. You just need to put placeholders in Event Des ... Martin Suchta CSS for ShortCode ​[ameliacatalog package=1]​Closed   Amelia   Updated April 28, 2022 at 8:41pm   9 Most recent comment from Miloš Jovanović:Hey, MartinSorry about the delayed response.- I am very pleased to see you have worked out how to fully implement the CSS, by adding the Important clause, well done- I should still investigate the ... Richard Manning Set work days none recurringClosed   Amelia   Updated April 28, 2022 at 4:50pm   2 Most recent comment from Uroš Jovanović:Hello Richard,Thank you for reaching out to us.For this purpose, you could use the "Special days" feature in the Amelia plugin where you can specify modified working hours for specific dates.Hope this ... Hans bookingClosed Pre-purchase questions for Amelia   Updated April 28, 2022 at 4:39pm   2 Most recent comment from Uroš Jovanović:Hello Hans,Thank you for reaching out to us.My apologies for the additional questions. Can you please elaborate on this question?Looking forward to your reply. Michael Pucher HUGE CHANGE | Free Zoom only offers 40 min 1:1 meeting => Needs change in AmeliaClosed   Amelia   Updated April 28, 2022 at 4:22pm   6 Most recent comment from Uroš Jovanović:Hello Michael,I have passed that suggestion to our management as well.Thank you for the suggestion once again and feel free to contact us if you have any other questions. Anna Mae Montiel AffliateClosed Pre-purchase questions for Amelia   Updated April 28, 2022 at 4:18pm   4 Most recent comment from Uroš Jovanović:Hello Anna,Thank you for providing me with the update.You will have to contact paddle for the affiliate link as they do not develop this feature by default, it can only be requested.Hope they are abl ... Lyra Hardy Recurring AppointmentsClosed   Amelia   Updated April 28, 2022 at 4:05pm   12 Most recent comment from Uroš Jovanović:Hello Lyra,That is right.Glad to be able to assist you.Please reach out to us if you have any other questions. Karisa Prestera Download FailedClosed   Amelia   Updated April 28, 2022 at 2:53pm   2 Most recent comment from Uroš Jovanović:Hello Karisa,Thank you for reaching out to us.Please find the latest version of the plugin attached to this response.Please reach out to us if you need further assistance. Peter Events Clashing With AppointmentsClosed   Amelia   Updated April 29, 2022 at 8:26am   3 Most recent comment from Marko Davidović:Hello Peter,In the meantime, we realized what you meant exactly we do not need a video anymore. Yes that is how Amelia works for now, but we have forwarded it to our developers and we hope that it wi ... Justin Weldon Ability to customise the look and feel of the filter boxesClosed Pre-purchase questions for wpDataTables   Updated April 28, 2022 at 6:54pm   19 Most recent comment from Miloš Jovanović:Hi, JustinSorry that it took me so long to re-check everything.I have to apologise, somehow i have mixed up this bug with another one, to be completely honest with you...We had something similar in t ...