We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Mee Switching x & y axis in chartClosed   wpDataTables   Updated May 4, 2022 at 7:51am   4 Most recent comment from Aleksandar Vuković:Hi again MeeSorry for the late response, we've had some non-working days in our country.Unfortunately, I can't open the spreadsheet because I don't have access to the original sheet:B ... Denis Notification emails are going to the junk folders.Closed   Amelia   Updated May 4, 2022 at 7:50am   2 Most recent comment from Marko Davidović:Hello Denis, Thank you for purchasing our product, and for reaching out to us.Thank you for your patience as we worked to get back to you, we apologize for the delay, due to a high volume of tickets o ... Ali Raza Tag Filter not working in EventsClosed   Amelia   Updated May 4, 2022 at 7:36am   2 Most recent comment from Marko Davidović:Hello Ali Raza, Thank you for purchasing our product, and for reaching out to us.Thank you for your patience as we worked to get back to you, we apologize for the delay, due to a high volume of ticket ... Marco How to view all services/ classes offeredClosed   Amelia   Updated May 4, 2022 at 7:27am   2 Most recent comment from Marko Davidović:Hello Marco, Thank you for purchasing our product, and for reaching out to us.Thank you for your patience as we worked to get back to you, we apologize for the delay, due to a high volume of tickets o ... Kenneth Larson appointment bookingClosed   Amelia   Updated May 4, 2022 at 7:06am   2 Most recent comment from Marko Davidović:Hello Kenneth, Thank you for purchasing our product, and for reaching out to us.Thank you for your patience as we worked to get back to you, we apologize for the delay, due to a high volume of tickets ... Bashayer Al Bader PackagesClosed   Amelia   Updated May 4, 2022 at 6:38am   2 Most recent comment from Marko Davidović:Hello Bashayer, Thank you for purchasing our product, and for reaching out to us.Thank you for your patience as we worked to get back to you, we apologize for the delay, due to a high volume of ticket ... Debbie van Cleef Subscription for packages or Recurring packages .. Anyone has experience?Closed   Amelia   Updated May 3, 2022 at 6:53am   8 Most recent comment from Oelof:Hi @SumitI've been following your mycred issue (ticket #3007945)  for some time as I really need this functionality too. Hope it would have been fixed with the latest update (tested it on my end ... Quentin NORMAND Increase scheduled After Event notificationClosed   Amelia   Updated May 2, 2022 at 1:28pm   4 Most recent comment from Miloš Jovanović:Hi, QuentinI am delighted to hear that this has been resolved. Thank you for letting us know.Anything else that we could assist with, don't hesitate to create new tickets. Have a great day! Jun kwon SMS MESSAGEClosed   Amelia   Updated April 29, 2022 at 10:02pm   5 Most recent comment from Miloš Jovanović:Hi, Jun kwonsorry for the delayed response.- I will add the suggestion to the developers for you, and if you can add your suggestion on the page I shared. If anything else happens, don't hesita ... Wesley Version 4.6 event filter bugsClosed   Amelia   Updated April 29, 2022 at 9:54pm   8 Most recent comment from Miloš Jovanović:Hi, Andreas.  I sent the fix to Wesley in private, and I can see colleague Marko has sent you the fix as well. I am glad to see it works for you - and I am sure it should be working for Wesley, as we ... Jessica Chekroun day trip bookingClosed Pre-purchase questions for Amelia   Updated April 29, 2022 at 7:20pm   4 Most recent comment from Uroš Jovanović:Hello Jessica,Glad to hear that this solution fits your needs.That is still not possible for services, the developers might add this in the future, but I can't say an ETA on it. Please feel free ... Joshua Jia Email notifications not workingClosed   Amelia   Updated April 29, 2022 at 6:30pm   2 Most recent comment from Miloš Jovanović:Hi, JoshuaFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... DoQtor Setting Up Consultation ReminderClosed   Amelia   Updated April 29, 2022 at 3:21pm   2 Most recent comment from Miloš Jovanović:Hi, DoQtorThanks for reaching out to us , sorry about the slow response time.Yes, you can set up custom scheduled notifications by using cron ;Here are some detailed information that should help you ... Riley Email Notifications not workingClosed   Amelia   Updated April 29, 2022 at 3:20pm   2 Most recent comment from Miloš Jovanović:Hi, RileyThanks for reaching out to us, sorry about the slow response time.An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settin ... Antonio Notify on customer cancellationClosed   Amelia   Updated April 29, 2022 at 3:18pm   5 Most recent comment from Miloš Jovanović:Hey, Antonioi forgot to say;may I ask you for a small favour if you don’t mind?  Can you, please, leave a quick review on this page if you have an account at wordpress.org and have a moment?No n ...