We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Bartosz Lorenc sql based tableClosed   wpDataTables   Updated May 23, 2022 at 10:50am   2 Most recent comment from Aleksandar Vuković:Hello there.Thank you for your purchase.Using MySQL queries requires at least a basic knowledge of SQL. It is assumed that you can create the table in some MySQL data manager (e.g., PHPMyAdmin, MySQL ... jordan catterall Styling of buttonsClosed   Amelia   Updated May 23, 2022 at 9:46am   4 Most recent comment from Marko Davidović:Hello Jordan,We are sending you a couple of custom codes that you can apply, they should help you  .amelia-app-booking #amelia-booking-wrap .el-button--primary.el-button:hover {background-color: blu ... DoQtor Adding domain to Subscription ListClosed   Amelia   Updated May 23, 2022 at 9:42am   3 Most recent comment from Marko Davidović:Hello DoQtor,  Thank you for contacting us.In your screenshot, we can see that your license has already been activated. You have a red button in the lower right corner that shows you that the licens ... Ahmed Mearaj Ali Events start & end errorClosed   Amelia   Updated May 23, 2022 at 9:35am   4 Most recent comment from Marko Davidović:Hello Ahmed,Thank you for your explanation. We now understand what you mean. Amelia is designed that way and that's how it works, and unfortunately we can't change anything at the moment in ... Amsi Event calendar customizationClosed Pre-purchase questions for Amelia   Updated May 23, 2022 at 9:20am   2 Most recent comment from Uroš Jovanović:Hello Amsi,Thank you for reaching out to us.1. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fea ... Peter Places and ShortcodesClosed   Amelia   Updated May 23, 2022 at 9:11am   4 Most recent comment from Uroš Jovanović:Hello Peter,I have performed checks on your website and the booking form is displayed on the front end.Can you please check if this is the case from your end as well?In regards to the locations, the c ... James Fouché Re-sending appointment notificationClosed   Amelia   Updated May 23, 2022 at 8:07am   4 Most recent comment from Uroš Jovanović:Hello James,Thank you for clearing that up.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as tha ... JUAN LUIS MARTEL Convertir post id a urlClosed Pre-purchase questions for wpDataTables   Updated May 23, 2022 at 7:47am   2 Most recent comment from Aleksandar Vuković:Hello Juan.Thank you for your interest in our plugin.Since you're pulling the table from the database, and you have the actual post URL, you can construct a query using the CONCAT function to cre ... Sam Upselling PackagesClosed Pre-purchase questions for Amelia   Updated May 23, 2022 at 7:44am   2 Most recent comment from Marko Davidović:Hello Sam, Thank you for your interest in our product.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this page.  Feat ... Raytillia Balam Multiple schedulingClosed   Amelia   Updated May 23, 2022 at 7:44am   2 Most recent comment from Uroš Jovanović:Hello Raytillia,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fe ... Gerhard Reus Custom Follow Up - Custom Notification for Event TagsClosed   Amelia   Updated May 23, 2022 at 7:39am   3 Most recent comment from Marko Davidović:Hello again Gerhard,I'll kindly ask you to add it as a feature suggestion on this page.  Features are pushed up on our "to-do" list when there are a lot of customers requesting those features ... Gerhard Reus Make past events dissapearClosed   Amelia   Updated May 23, 2022 at 7:37am   7 Most recent comment from Marko Davidović:Hello Gerhard,You are most welcome, If you have any more questions please open another ticket and we will gladly help you there.We wish you all the best. Have a nice day. Herman Ruswanto Monthly ScheduleClosed   Amelia   Updated May 23, 2022 at 7:32am   2 Most recent comment from Marko Davidović:Hello Herman,  Thank you for contacting us.The working hours of the service depend on the working hours of the employee. If you want the service to work only on Sundays, you need to set the employee ... Paolo Overlapping schedule for servicesClosed Pre-purchase questions for wpDataTables   Updated May 23, 2022 at 7:08am   2 Most recent comment from Uroš Jovanović:Hello Paolo,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featur ... JOUSSEAUME personalize customer dataClosed   Amelia   Updated May 23, 2022 at 6:41am   2 Most recent comment from Marko Davidović:Hello,  Thank you for contacting us.Unfortunately, currently, this feature is not built-in in Amelia. For now, the form cannot be changed, unfortunately, I'll kindly ask you to add it as a fea ...