As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Lars WP6Closed   Amelia   Updated May 31, 2022 at 5:02pm   2 Most recent comment from Stanislav Snagovskiy:Hello Lars, Thank you for reaching out to us.Yes, it is, we always adjust Amelia to be compatible with the latest version of WordPress.If you need some further assistance, please don't hesitate t ... Sascha Bergin Preconfigure reminders in ICS fileClosed   Amelia   Updated May 31, 2022 at 4:38pm   2 Most recent comment from Stanislav Snagovskiy:Hello Sascha,Thank you for reaching out to us. 1) There is an option to configure the ICS file description at the bottom of the Amelia/Settings/Notifications page. 2) Сould you provide me with scree ... Sascha Bergin Hide date & selector filters on event booking widgetClosed   Amelia   Updated May 31, 2022 at 4:35pm   2 Most recent comment from Stanislav Snagovskiy:Hello Sascha, Thank you for reaching out to us.I'm afraid that we didn't quite get what you want to achieve exactly? Can you please explain to us in a little more detail and maybe send us a ... Sascha Bergin Event Capacity not clearClosed   Amelia   Updated May 31, 2022 at 4:31pm   2 Most recent comment from Stanislav Snagovskiy:Hello Sascha,Thank you for reaching out to us and for your suggestion. Unfortunately, there is currently no way to change it with Amelia's built-in features. You can suggest that feature on ... Nadine Liebl question to Amelia FeaturesClosed Pre-purchase questions for Amelia   Updated May 31, 2022 at 3:45pm   2 Most recent comment from Stanislav Snagovskiy:Hello Nadine, Thank you for reaching out to us.You can use Events and use custom pricing to achieve this, for example: Or this can be achieved also if you assign different employees to perform tha ... Gil CLS issues for google search console - SEO issuesClosed   Amelia   Updated May 31, 2022 at 1:59pm   2 Most recent comment from Stanislav Snagovskiy:Hello Gil, Thank you for reaching out to us.I have forwarded this to our developers, and I will reach you as soon as I hear back from them.If you need some further assistance, please don't hesita ... Dave Mongillo Data in Booking FormsClosed   Amelia   Updated May 31, 2022 at 1:21pm   2 Most recent comment from Stanislav Snagovskiy:Hello David, Thank you for reaching out to us.I can not reproduce that issue on your website: Most likely your browser saves that data, please try again in another browser.Let us know if it helps, pl ... Federico Customer Panel AccessClosed   Amelia   Updated May 31, 2022 at 11:23am   4 Most recent comment from Marko Davidović:Hello Federico,Unfortunately, this is not possible at the moment, the customer panel works separately and in order to access the customer panel customers must enter mail and the password. They canno ... Dave Mongillo Updating the Amelia PluginClosed   Amelia   Updated May 31, 2022 at 9:59am   4 Most recent comment from Stanislav Snagovskiy:Dear Dave,You are welcome,My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version of Amelia if y ... smail wpdata problemClosed   wpDataTables   Updated May 31, 2022 at 7:37am   2 Most recent comment from Aleksandar Vuković:Hello Smail.Thank you for your purchase.Tables where wpDataTables are should not be cached, especially if they are linked to existing sources that tend to update with new or modified data every now an ... Gintare Limited servicesClosed   Amelia   Updated May 31, 2022 at 7:33am   4 Most recent comment from Marko Davidović:Hello Gintare, You are most welcome, and we are happy to hear that everything has been sorted out. If you have any more questions please open another ticket and we will gladly help you there. We wish ... Stephanie Barry Woods Stripe Payments Are Not Going ThroughClosed   Amelia   Updated May 31, 2022 at 6:53am   2 Most recent comment from Marko Davidović:Hello Stephanie, Thank you for contacting us.Please write us for which appointments / events and customers this has happened? Also, send us a link from the page where you have that event and please pr ... Sascha Bergin Export of custom fields only with commasClosed   Amelia   Updated May 31, 2022 at 6:33am   4 Most recent comment from Marko Davidović:Hello Sascha,Thank you for your explanation. We now understand exactly what you mean. Unfortunately, it works that way right now and we can't change that at the moment.But I understand you and I ... Sascha Bergin Details about events, appointments in customer listClosed   Amelia   Updated May 30, 2022 at 9:05pm   2 Most recent comment from Miloš Jovanović:Hi, Sascha Thanks for reaching out to us- I am sorry to disappoint you, but at this time, this is not achievable with any of our built-in functionalities in Amelia. The developers will work on addin ... Sascha Bergin Tags not working with other shortcode parametersClosed   Amelia   Updated May 30, 2022 at 9:04pm   2 Most recent comment from Miloš Jovanović:Hi, Sascha Thanks for reaching out to us-Please install this fix i am sending you in attachment; we will make it part of the next update as well. - The best is to first make sure to go to Amelia Set ...