We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Fisher ren Register WP user auto create an amelia customerClosed   Amelia   Updated May 23, 2022 at 11:17am   5 Most recent comment from Miloš Jovanović:Hi, Fisher ren My apologies, i just got new information from senior colleagues; - You could try to set a "default WP user role" as "Amelia customer", with User Role Editor; we can't guarantee th ... Gerardo Appointment Dashboard ReportsClosed   Amelia   Updated May 18, 2022 at 3:35pm   5 Most recent comment from Miloš Jovanović:Hi, Gerardo I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets. Have a great ... Michiel von der Crone Hiding employee field in search formClosed   Amelia   Updated May 18, 2022 at 2:56pm   4 Most recent comment from Uroš Jovanović:Hello Michael,You could navigate to the Customize page, switch to different forms and hide the "Employee" field on each of the forms.Hope this helps you.Please let me know if you need further assistan ... Paul loading iconClosed   Amelia   Updated May 18, 2022 at 2:35pm   2 Most recent comment from Uroš Jovanović:Hello Paul,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feature ... Anuar Booking parameters in URLClosed   Amelia   Updated May 18, 2022 at 1:54pm   2 Most recent comment from Uroš Jovanović:Hello Anuar,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featur ... Alex de Kock Custom Product Options in table formatClosed Pre-purchase questions for wpDataTables   Updated May 18, 2022 at 1:08pm   2 Most recent comment from Uroš Jovanović:Hello Alex de Kock, Thank you for showing interest in our plugin. I am sorry to disappoint you, but this is not currently possible with our plugin. At this moment we don't have any integration w ... Caspar Eberhard Server CachingClosed Pre-purchase questions for Amelia   Updated May 18, 2022 at 12:39pm   19 Most recent comment from Uroš Jovanović:Hello Caspar,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version ... Pavel tooltipClosed Pre-purchase questions for wpDataTables   Updated May 18, 2022 at 12:31pm   2 Most recent comment from Miloš Jovanović:Hi, Pavel  Thanks for reaching out to us. We don't currently have a built-in feature to create tooltips on hover, our developers will work to add it in the future, but i can't say an ETA o ... Rodolfo Diniz WhitelabelClosed   Amelia   Updated May 18, 2022 at 12:16pm   2 Most recent comment from Uroš Jovanović:Hello Rodolfo,Thank you for reaching out to us.In regards to the White-label, this should be implemented by the middle of the year as part of the developer license, but it is not yet available at thi ... Suus Wolters GDPR complianceClosed   Amelia   Updated May 18, 2022 at 12:01pm   3 Most recent comment from Miloš Jovanović:Hi, Suus Thanks for reaching out to usI am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create ... Alba Conditional formatting and placeholders of other columnsClosed Pre-purchase questions for wpDataTables   Updated May 18, 2022 at 11:59am   3 Most recent comment from Miloš Jovanović:Hi, Alba I am sincerely sorry to disappoint you, but after checking with our senior Team, i can confirm this is not possible at this time with our plugin.- I will pass the suggestion to developers, ... DoQtor Adding Amelia to Testing SiteClosed   Amelia   Updated May 18, 2022 at 10:19am   5 Most recent comment from Marko Davidović:Hello,We have a baic license that can be used on one domain, pro licence that can be used on 3 domains and developer licence that can be used on unlimited number of domain.You have the Developer licen ... Filippos Sdralias Total Number SelectClosed   Amelia   Updated May 18, 2022 at 10:18am   7 Most recent comment from Uroš Jovanović:Hello Filippos,Glad to hear that. I hope that it will get implemented as soon as people vote for that feature.Please reach out to us if you have any other questions. Lowe Marketing One client can make two bookings at the same hour with different employeesClosed   Amelia   Updated May 18, 2022 at 10:16am   2 Most recent comment from Marko Davidović:Hello,  Thank you for contacting us.Yes, this is possible because appointments with other employees are counted separately. If they try to book an appointment with the same employee at the same time, ... Sam Amelia EventsClosed Pre-purchase questions for Amelia   Updated May 18, 2022 at 9:19am   6 Most recent comment from Uroš Jovanović:Hello Sam,Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features.wpamelia.com/  We carefully fol ...