We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Filippos Sdralias Dynamic Pricing per total numberClosed   Amelia   Updated May 17, 2022 at 6:25am   6 Most recent comment from Marko Davidović:Hello Filippos,You can try with coupons. Coupons can be sent automatically after X number of appointments. For this reason, I suggested that you have services that will be called, for example, a group ... John DatesClosed   wpDataTables   Updated May 17, 2022 at 6:22am   4 Most recent comment from Aleksandar Vuković:You're welcome John.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Christian Malaquias activate Amelia licenseClosed   Amelia   Updated May 16, 2022 at 10:50pm   2 Most recent comment from Uroš Jovanović:Hello Christian,Thank you for reaching out to us.If you see this screen, that means that you still have the Lite version of the plugin installed. The Lite version needs to be deactivated/deleted, and ... Adam blank screenClosed   Amelia   Updated May 16, 2022 at 10:34pm   4 Most recent comment from Uroš Jovanović:Hello Adam,I navigated to the page that you provided me with and I can see the booking form on that page.Can you please double-check from your end and provide me with an update on this issue?Looking f ... Anne-Camille Monet User RoleClosed   Amelia   Updated May 16, 2022 at 10:14pm   4 Most recent comment from Uroš Jovanović:Hello Anne-Camille,Glad to hear that the issue has been resolved.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a revi ... Marina display bug in the total cost when the promo code = 100%Closed   Amelia   Updated May 19, 2022 at 1:34pm   5 Most recent comment from Miloš Jovanović:Hi, MarinaApologies once more for the waiting time.We have identified this as a bug.  Our developers are working on fixing it. They will do their best to fix it in time of the next update, but i can ... John Importing NumbersClosed   wpDataTables   Updated May 16, 2022 at 9:43pm   2 Most recent comment from Miloš Jovanović:Hey, John Thanks for reaching out to usI am delighted to hear that this has been resolved. Thank you for letting us know.Anything else that we could assist with, don't hesitate to create new ti ... Ángel Moraga González View in mobileClosed   Amelia   Updated May 16, 2022 at 6:32pm   2 Most recent comment from Miloš Jovanović:Hi, ÁngelFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Jason Steen Import / Add new Data to TableClosed   wpDataTables   Updated May 16, 2022 at 6:00pm   2 Most recent comment from Miloš Jovanović:Hi, Jason Thanks for reaching out to us, and sorry about the delayed answer.-Uploading files to existing tables, to update the data in that way is, unfortunately, not possible. You have two options: ... Clarence Simms Services not savingClosed   Amelia   Updated May 16, 2022 at 4:52pm   3 Most recent comment from Uroš Jovanović:Hello Clarence,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as ... Peter DeBenedittis unable to schedule work breaks & don't want automatic password emailClosed   Amelia   Updated May 16, 2022 at 4:40pm   10 Most recent comment from Uroš Jovanović:Hello Peter,Glad to hear that the issue has been resolved.Please reach out to us if you have any other questions. Frédéric Prud\'homme Copy of the planningClosed   Amelia   Updated May 16, 2022 at 3:33pm   4 Most recent comment from Uroš Jovanović:Hello Frédéric,You could do that and it will work, but please note that when one employee has a busy event on the calendar, the time slot will be blocked for other employees as well. I would sugges ... Bérangère Email notification failedClosed   Amelia   Updated May 16, 2022 at 3:18pm   12 Most recent comment from Uroš Jovanović:Hello Bérangère,In order to continue using SMTP with Gmail, you will need to set up an App Password for Amelia. App Passwords can only be used with accounts that have 2-Step Verification turned o ... Liv Woocommerce subscriptionClosed   Amelia   Updated May 16, 2022 at 2:45pm   2 Most recent comment from Uroš Jovanović:Hello Liv,Thank you for reaching out to us.Amelia is designed to work with WooCommerce, not its add-ons, so integration with this (or any other extension) is not confirmed, and we can't guarantee ... Kenneth Larson Amelia setup issuesClosed   Amelia   Updated May 16, 2022 at 1:44pm   6 Most recent comment from Uroš Jovanović:Hello Kenneth, You could open the picture I attached to the previous response in the new tab.I could not log into the back-end of your website with the credentials you provided below.Please double-ch ...