As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com

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Public Tickets

Thiago Gomes RefundClosed   wpDataTables   Updated May 25, 2022 at 9:20pm   2 Most recent comment from Miloš Jovanović:Hi, Thiago Sorry to see that, but we understand.Please log in to http://store.tms-plugins.com/ and under "My Licenses" click on the Three Dots on the right-hand side of the license you want to sub ... Geoffrey Conditional DisplayClosed   wpDataTables   Updated May 25, 2022 at 9:14pm   2 Most recent comment from Miloš Jovanović:Hi, Geoffrey Sorry for the delayed answer.Can you try to use this feature, Chart Grouping, please?If you enable this feature, the values of the rows with the same label will be summed up and rendere ... Mayank Paytm payment gateway integrationClosed   Amelia   Updated May 25, 2022 at 8:57pm   2 Most recent comment from Miloš Jovanović:Hi, Mayanksorry for the delayed answer.- I am sorry to disappoint you, but at this time, this is not achievable with any of our built-in functionalities in Amelia. The developers will work on adding ... Gerardo Subscriber NotificationClosed   Amelia   Updated May 25, 2022 at 8:55pm   2 Most recent comment from Miloš Jovanović:Hi, Gerardo Sorry for the delayHere is what you can do. Disable this setting in Amelia Roles settings :And they should stop receiving this.Let me know how it goes. Thanks Nick Suykerbuyk Languages supported by the pluginClosed Pre-purchase questions for Amelia   Updated May 25, 2022 at 8:50pm   6 Most recent comment from Miloš Jovanović:Hey, Nick You're welcome, i am happy to assist.That sounds good.If you need any further assistance, don't hesitate to reach out to us.Or if you have any questions not related to this topic, ... Renny Kelvy How can I do a family discount?Closed Pre-purchase questions for Amelia   Updated May 26, 2022 at 10:52am   3 Most recent comment from Miloš Jovanović:Hi, RennyI just wanted to advise that, after double-checking with the senior team, they confirmed that everything i said is correct, and unfortunately at this time, we don't have a valid solutio ... deven will it work for multisiteClosed   wpDataTables   Updated May 25, 2022 at 7:11pm   4 Most recent comment from Miloš Jovanović:Hi, PaalI will be sure to pass this feedback to our developers Team.We have been planning to add additional documentation that will help users on how to use the plugin in a multisite environment;Th ... Kate Donaghey TranslationClosed   Amelia   Updated June 27, 2022 at 4:14pm   5 Most recent comment from Miloš Jovanović:Hi, KateFirstly my sincerest apologies for all the waiting time on this.-I have been advised. Basically, the translation of the months on the calendar for time slots is being pulled by a 3rd party l ... Jörg C. Kopitzke AnforderungenClosed Pre-purchase questions for Amelia   Updated May 25, 2022 at 2:33pm   2 Most recent comment from Miloš Jovanović:Hi, Jörg C. KopitzkeThanks for showing interest in Amelia-Please note that the official support language is English, and we have to use Google Translator to try and understand other languages. Sinc ... dino Antonioni service taxClosed   Amelia   Updated May 25, 2022 at 12:49pm   2 Most recent comment from Marko Davidović:Hello dino, Thank you for purchasing Amelia, and for reaching out to us. Amelia itself doesn't handle the payments but we have integration with several payment systems such as: PayPal, Mollie, ... Cedric Spörl Payment methods for customerClosed Pre-purchase questions for Amelia   Updated May 25, 2022 at 12:41pm   2 Most recent comment from Marko Davidović:Hello Cedric, Thank you for your interest in our product.In Amelia, you can combine several payment methods (unless WooCOmmerce is turned on because it already contains these payment methods) As for S ... Aaron Craig When trying to test book Amelia never finishes loadingClosed   Amelia   Updated May 25, 2022 at 11:35am   6 Most recent comment from Uroš Jovanović:Hello Aaron,Glad to hear that the issue has been resolved.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on th ... Marek Change steps orderClosed   Amelia   Updated May 25, 2022 at 10:55am   2 Most recent comment from Marko Davidović:Hello Marek, Thank you for contacting us.Unfortunately, this is not possible at the moment the booking forms cannot be changed. I'll kindly ask you to add it as a feature suggestion on this pa ... Roshan Sujeebun how to display multiple categories in Catalog viewClosed   Amelia   Updated May 25, 2022 at 10:11am   4 Most recent comment from Aleksandar Vuković:Thank you for your vote, Liana.- I am sorry to disappoint you, but at this time, this is not achievable with any of our built-in functionalities in Amelia. Please feel free to search through our feat ... Diego Amelia New Service InegrationsClosed   Amelia   Updated May 25, 2022 at 10:05am   2 Most recent comment from Miloš Jovanović:Hi, Diego Sorry for the delay. You should have no issues in connecting services and appointments to Google Meet. You have to make sure to integrate Google Calendar with Amelia (check more details how ...