We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Charles Tamburello Color and Font SettingsClosed   wpDataTables   Updated May 20, 2022 at 8:25am   4 Most recent comment from Aleksandar Vuković:Hello CharlesIt seems like the wpDataTables counter got stuck in the database, and now it's trying to add a new table with an existing ID.If you have access to your database, please first take a ... Nikki Managing BookingsClosed   Amelia   Updated May 20, 2022 at 8:15am   2 Most recent comment from Marko Davidović:Hello Nikki,  Thank you for contacting us.For example, when you have 10 filled seats on the appointment And when customer cancel appointment Free slots will continue to be considered as avaliable bec ... Gerardo added personsClosed   Amelia   Updated May 19, 2022 at 4:52pm   8 Most recent comment from Miloš Jovanović:Hi, Gerardo Regarding the first question, i would say probably several months, but we don't like to say any ETA's because during development, sometimes unpredictable factors can happen tha ... Debbie van Cleef All sessions in package with either service in the packageClosed   Amelia   Updated May 19, 2022 at 12:48pm   7 Most recent comment from Marko Davidović:Hello Debbie,Thank you for your suggestion, every suggestion and vote counts. In that way we have a better overview of the needs that our customers have.If you have any more questions please open anot ... Gianluca Employee Panel styleClosed   Amelia   Updated May 19, 2022 at 12:43pm   2 Most recent comment from Marko Davidović:Hello Gianluca,  Thank you for contacting us.There is no option to customize the panels separately, they draw the colors from the customize section that you set up. In case that they didn't pu ... Jocelyn Munroe Have to reenter license every time there's an updateClosed   wpDataTables   Updated May 19, 2022 at 11:16am   2 Most recent comment from Aleksandar Vuković:Hello JocelynThis is not expected behavior, and we would need to log in to your site and see what's going on.Please provide me a temporary WP-admin (administrator) user for your site where this h ... Neil Ho technical issueClosed Pre-purchase questions for wpDataTables   Updated May 19, 2022 at 10:57am   2 Most recent comment from Aleksandar Vuković:Hello Neil.Could you tell us how the table was created? Is this error happening in the back-end or on the front-end (or both)? If it was a table created using an external file source (Excel, CSV, Go ... Ruedi Show group size in calendar viewClosed   Amelia   Updated May 19, 2022 at 9:17am   4 Most recent comment from Uroš Jovanović:Hello Ruedi,Please reach out to us if you have any other questions. David Coupon message disappearsClosed   Amelia   Updated May 19, 2022 at 8:43am   2 Most recent comment from Marko Davidović:Hello David,  Thank you for contacting us.If it happens to you that when you enter a 100% discount that the price remains the same after you apply the couponYou should know that the discount account ... Filippos Sdralias Coupon validity based on criteriaClosed   Amelia   Updated May 19, 2022 at 8:42am   2 Most recent comment from Miloš Jovanović:Hi, Filippos Thanks for reaching out to usAt this moment, this is not possible. Currently, we can only set a conditional for coupons, to set certain amount of appointments a customer has booked, and ... Amsi Customizations related to customer panelClosed Pre-purchase questions for Amelia   Updated May 19, 2022 at 7:58am   2 Most recent comment from Marko Davidović:Hello Amsi, Thank you for your interest in our product. If you already have our licenses, please write to us in the Amelia category. The reason we ask you to do this is that there has been a lot of a ... Lesley Olley Displaying a short code on a content templateClosed   Amelia   Updated May 19, 2022 at 6:46am   6 Most recent comment from Marko Davidović:Hello Lesley,We are not sure what do you mean by parameters, but what you are trying to achieve at this moment is not possible in Amelia. Colby Moffett Sending Emails to Managers about AppointmentsClosed   Amelia   Updated May 18, 2022 at 8:42pm   2 Most recent comment from Miloš Jovanović:Hi, Colby Thanks for reaching out to usYes, we have this feature ;Send all notifications to additional addresses:This option allows you to set multiple additional addresses that will receive all not ... Nourish Coaches email problemsClosed   Amelia   Updated May 18, 2022 at 8:17pm   2 Most recent comment from Miloš Jovanović:Hi, Nourish Thanks for reaching out to usAn issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their SMTP ( ... Wilhelm Backup and transferClosed   wpDataTables   Updated May 18, 2022 at 8:16pm   3 Most recent comment from Miloš Jovanović:Hey, Wilhelm Thanks for reaching out to usI am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to cr ...