We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Tania Hiatt Amelia customer and employee portalClosed   Amelia   Updated August 4, 2022 at 12:28pm   4 Most recent comment from Marko Davidović:Hello Tania,We're not sure that you can't prevent them from seeing the email address anyway, but if you can, that's great.We wish you all the best. Jarno Kylander Auto advance to booking confirmed pageClosed   Amelia   Updated August 4, 2022 at 11:43am   6 Most recent comment from Marko Davidović:Hi, Jarno It is very possible that it makes a difference as soon as they wrote it. Give it a try and let us know how it goes. Jay URGENT SOLUTION NEEDED Durations and No Custom Notification for PackagesClosed   Amelia   Updated August 4, 2022 at 9:43am   4 Most recent comment from Uroš Jovanović:Hello Jay,We have responded to the other ticket, please let us know if you have any other questions. Tobias Nørbygaard customizing pluginClosed   Amelia   Updated August 5, 2022 at 2:04pm   5 Most recent comment from Uroš Jovanović:Hello Tobias,Here is an update.Unfortunately, it is currently not possible as you would need to change source files in Amelia for changes to be applied to the plugin.Please let us know if you have any ... Claire Payment QuestionClosed Pre-purchase questions for Amelia   Updated August 4, 2022 at 8:30am   2 Most recent comment from Uroš Jovanović:Hello Claire,Thank you for reaching out to us.Amelia does not have native payment integration for cryptocurrencies, but since we have integration with WooCommerce, there is a gateway for WooCommerce ... George Hammond Use caseClosed Pre-purchase questions for Amelia   Updated August 4, 2022 at 8:21am   2 Most recent comment from Marko Davidović:Hello George, Thank you for your interest in our product.1. No, unfortunately, Amelia works differently. You set the schedule for the employee and your candidates can choose the day and thus the time ... Robin Tindall Amelia SMTP and AmazonClosed   Amelia   Updated August 4, 2022 at 7:40am   2 Most recent comment from Marko Davidović:Hello Robin, Thank you for reaching out to us. Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that i ... Todd Smitala unable to enter column settings to editClosed   wpDataTables   Updated August 3, 2022 at 7:29pm   9 Most recent comment from Miloš Jovanović:Hi, Todd I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets.May I ask you fo ... Deborah Vassar Amelia crashes Wordpress site when used with WooCommerceClosed   Amelia   Updated August 3, 2022 at 3:19pm   25 Most recent comment from Miloš Jovanović:Hi, Robin We can confirm that the issue for WooCommerce checkout/cart happens  if you placed anything in the metaData details;in Amelia settings/Payment settings/Set MetaData and Description .The d ... Emren Thompson Custom Column WidthsClosed   wpDataTables   Updated August 3, 2022 at 3:10pm   4 Most recent comment from Miloš Jovanović:Hi, Emren  I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets.May I ask you ... Marly Noughient Missing time slots in back end but not in the front endClosed   Amelia   Updated August 3, 2022 at 1:45pm   6 Most recent comment from Uroš Jovanović:Hello Marly,Glad to hear that we were able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the ... Jason King Filter & Search not able to filter & searchClosed   wpDataTables   Updated August 3, 2022 at 11:26am   6 Most recent comment from Uroš Jovanović:Hello Jason,Thank you for providing us with the admin credentials.Our logic is based on a PHP SQL parser which has full support for the SQL dialect for the following statement types SELECT, INSERT, UP ... Antoine version proClosed Pre-purchase questions for Amelia   Updated August 3, 2022 at 11:10am   2 Most recent comment from Marko Davidović:Hello Antoine, Thank you for your interest in our product.At the moment we have Spanish, German, Dutch, Russian, Romanian, French, Finnish, Italian, Swedish, Brazilian Portuguese, Portuguese, Greek, A ... jordanjace Hi Do You Need Paid guest Posting We Have Many Quality Sites For Paid Guest PostingClosed Pre-purchase questions for Amelia   Updated August 3, 2022 at 10:40am   2 Most recent comment from Uroš Jovanović:Hello Jordan,Thank you for reaching out to us.Thank you very much for your offer, but we are currently not interested in guest posts.Please let us know if you have any other questions. Jacopo Chiapello Customer registration Wp AmeliaClosed   Amelia   Updated August 3, 2022 at 10:27am   2 Most recent comment from Marko Davidović:Hello Jacopo, Thank you for reaching out to us.You can collect additional data with the help of our custom fileds. But Amelia is a booking plugin, not a membership plugin, and the customer cannot fill ...