As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Stav URGENT PROBLEM WITH AMELIA API CALLClosed   Amelia   Updated August 15, 2022 at 11:14am   2 Most recent comment from Marko Davidović:Hello Stav,  Thank you for purchasing Amelia, and for reaching out to us.  In regards to the appointments when you offer group classes you need to enable the option "Allow booking below minimum capa ... Mehran Ali AmeliaClosed   Amelia   Updated August 15, 2022 at 10:42am   2 Most recent comment from Marko Davidović:Hello Mehran Ali, Thank you for reaching out to us. can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com//ticket/3103240/ For f ... Victor Reyes Google calendarClosed   Amelia   Updated August 15, 2022 at 10:37am   4 Most recent comment from Marko Davidović:Hello Victor,Unfortunately, currently, this feature is not built-in in Amelia. Rescheduling needs to be done in Amelia it can not be done from the calendar, unfortunately. I'll kindly ask you to ... Karl Gilmore SKU number onClosed   Amelia   Updated August 15, 2022 at 9:59am   6 Most recent comment from Aleksandar Vuković:Hello KarlSorry for the delay.Our developers asked for more information about this. Where would you like the SKU number to be recorded? Could you provide us with more details about this, and we'l ... Juan Amor Labels translationClosed   Amelia   Updated August 15, 2022 at 9:48am   2 Most recent comment from Marko Davidović:Hi Juan, Thank you for your purchase. Words can be changed using POEDIT or Loco Translate for example very easily. I suggest you install Loco Translate and then translate these strings. If you w ... PeriPeriCreative Appointments displayed on front-endClosed   Amelia   Updated August 15, 2022 at 8:54am   11 Most recent comment from Marko Davidović:Hello PeriPeriCreative, We are glad to see that you managed to achieve everything and that in an even easier way. Daniel, we are not 100% sure what you want to achieve and what exactly is the issue. ... Anthony Fammartino Use Case ConfirmationClosed Pre-purchase questions for Amelia   Updated August 15, 2022 at 8:45am   2 Most recent comment from Marko Davidović:Hello Anthony, Thank you for your interest in our product.1. Does the plugin support bulk class purchases, ex: 4 per month. Then allow the user to pick 4 time slots? - You can achieve this with our p ... Maurice Amelia Step booking 2.0Closed   Amelia   Updated August 15, 2022 at 8:39am   5 Most recent comment from Marko Davidović:Hello Pam,Yes, since this is not your ticket, you cannot click on the private button. It is best to open a new ticket and there you will be able to set everything to private.Looking forward to your re ... Alex Problem with accessing Excel and PDF files.Closed   wpDataTables   Updated August 15, 2022 at 8:39am   13 Most recent comment from Aleksandar Vuković:You're welcome, glad we could help.Please feel free to reach out to us if you have any further questions. PeriPeriCreative Bulk edits on servicesClosed   Amelia   Updated August 15, 2022 at 8:36am   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. Each service is separate and they function separately and they cannot be adjusted in bulk.If y ... Tomas Features checkClosed Pre-purchase questions for Amelia   Updated August 15, 2022 at 8:20am   2 Most recent comment from Marko Davidović:Hello Tomas, Thank you for your interest in our product.We have integration with WoocOmmerce you can read more about it here.1) Users must have an user for doing reservations, so they only can book pl ... Kate Mckee EmployeesClosed   Amelia   Updated August 15, 2022 at 8:00am   2 Most recent comment from Marko Davidović:Hello Kate, Thank you for reaching out to us.You cannot download their availability, but their time slots are shown in several places. In the calendar section in Amelia, you can see the complete calen ... Tosin Appointment customized Color not UpdatingClosed   Amelia   Updated August 15, 2022 at 7:34am   2 Most recent comment from Aleksandar Vuković:Hello Tosin.Can you please provide us with the link to your site and a temporary wp-admin user (administrator), so we can see what's going on? Please note that you've opened a PUBLIC ticket, ... Daniel Email Notification placeholder issueClosed   Amelia   Updated August 15, 2022 at 7:28am   2 Most recent comment from Aleksandar Vuković:Hello Daniel.The %appointment_price% placeholder displays the price of a single appointment + all extras that a customer bought with this appointment. Recurring Appointments have a placeholder that ne ... Athus Cavalini Customer Panel schedule with wrong employeeClosed   Amelia   Updated August 14, 2022 at 3:39pm   2 Most recent comment from Stanislav Snagovskiy:Hello Athus, Thank you for reaching out to us.Could you provide me with screenshots regarding this issue, please? The best thing would be to shoot a video of your screen. So I will be able to reproduc ...