We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Kim Pham Nguyen Reduce amount of labels on X-axisClosed   wpDataTables   Updated August 8, 2022 at 7:34am   4 Most recent comment from Aleksandar Vuković:Hello Kim Pham.wpDataTables will pull in all data plotted on the chart, and there are no settings that would change that.In order to reduce the number of points plotted on the X axis, you will need to ... Mark Maxwell Country code listingClosed   Amelia   Updated August 8, 2022 at 7:09am   2 Most recent comment from Marko Davidović:Hello Mark, Thank you for reaching out to us.We will forward your proposal to the appropriate sector and you can also add it as a suggestion on this page.  Features are pushed up on our "to-do" lis ... galin custom CSS does not work in front of the siteClosed   Master-Detail Tables for wpDataTables   Updated August 8, 2022 at 6:51am   14 Most recent comment from Aleksandar Vuković:Hey Galin, thanks for testing this.I haven't heard about similar issues in the past, but, to be honest, there aren't a lot of users that reached out to us about images in a lightbox - our c ... John Moen Amelia on multi language multisiteClosed Pre-purchase questions for Amelia   Updated August 8, 2022 at 6:46am   2 Most recent comment from Marko Davidović:Hello John, Thank you for reaching out to us.We don't have integration with global tables and we can't guarantee that it will work together, we don't have any experience with it. What w ... Hank Product Details in WooCommerceClosed   Amelia   Updated August 8, 2022 at 6:21am   2 Most recent comment from Marko Davidović:Hello Hank, Thank you for reaching out to us.This is the default description of WooCommerce's cart. Here's how this can be overridden. Go to Amelia Settings/Payments, and scroll down and ope ... jainam UsecaseClosed Pre-purchase questions for wpDataTables   Updated August 5, 2022 at 2:33pm   5 Most recent comment from Miloš Jovanović:Hi, jainam  And i forgot to add, just wanted to point out that we have a Demo Sandbox site, where you can try out the plugin functionalities, on this link and there is a 15-day money-back guarante ... yilidiz sethi I bought Pro subscription for 188.10Closed Pre-purchase questions for wpDataTables   Updated August 5, 2022 at 11:12am   2 Most recent comment from Miloš Jovanović:Hi, yilidiz  I am sorry that you are having a difficult experience with our plugin. I can assure you it is absolutely possible to connect same Calendar to multiple sites. If you wish us to help tro ... Yash Kanthale Location IssueClosed   Amelia   Updated August 5, 2022 at 9:30am   30 Most recent comment from Aleksandar Vuković:Hello Yash.I don't have that information. Our developers are implementing forms one by one. The next one scheduled is the Catalog form, and I suppose the Event List form is next on the list.It s ... yilidiz sethi I have just purchased an annual paymentClosed Pre-purchase questions for wpDataTables   Updated August 5, 2022 at 9:11am   2 Most recent comment from Marko Davidović:Hello Yilidiz, Thank you for reaching out to us.You can find your purchase code on your profile in our store. You need to enter the email you used when purchasing and the password. If you don't h ... Lissi Sigillo Mandatory Booking FieldsClosed   Amelia   Updated August 5, 2022 at 8:19am   6 Most recent comment from Marko Davidović:Hello Lissi,No worries that is why we are here to help in any way we can.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave ... Robin Critical Error in WooCommerce shopping basketClosed   Amelia   Updated August 5, 2022 at 6:16am   2 Most recent comment from Marko Davidović:Hello Robin,  Thank you for contacting us. We are sending you the latest version of Amelia in the attachment and a short instruction on how to update Amelia to the latest version. Go to Amelia Settin ... Frédéric Prud\'homme Email confirmation received but not in the calendarClosed   Amelia   Updated August 4, 2022 at 7:40pm   5 Most recent comment from Miloš Jovanović:Hi, Frédéric Thank you for the update.Yes, i agree with you.  It is possible that something regarding that capacity was the issue;but i am very happy to see that you don't have any further i ... Pavel Table FunctionClosed Pre-purchase questions for wpDataTables   Updated August 9, 2022 at 9:59am   4 Most recent comment from Miloš Jovanović:Hi, PavelI got confirmation on this.You would not be able to populate a table throught Powerful filters.The table can be populated only through "add new entry" edit modal;  or through Excel-like tabl ... Sandra M Cloud Help with showing different events on different calendarsClosed   Amelia   Updated August 4, 2022 at 1:04pm   2 Most recent comment from Marko Davidović:Hello Sandra, Thank you for reaching out to us.You can try to achieve this with our tag shortcodes[ameliaevents tag='name'] if you want to show just the events that belong to the same tag d ... Tonya McClelland Mark Complete In Line?Closed Pre-purchase questions for wpDataTables   Updated August 4, 2022 at 12:40pm   2 Most recent comment from Uroš Jovanović:Hello Tonya,Thank you for reaching out to us.Currently, we don't have a built-in solution to create a "to-do" checklist / "mark as complete" without having to edit the table. Please feel free t ...