We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Sander Amelia - three questionsClosed Pre-purchase questions for Amelia   Updated August 9, 2022 at 7:18am   4 Most recent comment from Marko Davidović:Hello Sander,Yes, we have an option called packages of services. You can create a package of ten appointments and determine the duration of the package, and in that way your customers could book 10 a ... David Subers NotificationsClosed   Amelia   Updated August 10, 2022 at 9:51am   5 Most recent comment from Miloš Jovanović:Hi, David  We confirmed all the details with our QA testers. Basically, the logic behind the %coupon_used% is currently set in that way, but we passed all the details to our management and the deve ... Catalin Savin cod QRClosed   Amelia   Updated August 8, 2022 at 7:56pm   4 Most recent comment from Miloš Jovanović:Hi, Catalin You're welcomePlease don't hesitate to open new tickets for any question you might have.Have a nice day Brandon Direct link on specific eventClosed   Amelia   Updated August 8, 2022 at 7:50pm   4 Most recent comment from Miloš Jovanović:Hi, BrandonIf you need to show only one specific event through a link;create a link to a page where this Event will be;then on this page, you can set one of these shortcodes :[ameliaevents event=1] i ... Wojtek Query UsersClosed   wpDataTables   Updated August 8, 2022 at 3:30pm   2 Most recent comment from Miloš Jovanović:Hi, Wojtek Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to r ... charlier custom fields not appearingClosed   Amelia   Updated August 8, 2022 at 3:09pm   2 Most recent comment from Stanislav Snagovskiy:Hello Charlier, Thank you for reaching out to us. It probably can be done with some custom work, but our developers are very busy at the moment, working on some priority tasks and fixing bugs and issu ... Kenneth Høiland Bad install, nothing worksClosed   Amelia   Updated August 8, 2022 at 1:37pm   7 Most recent comment from Miloš Jovanović:Hi, Kenneth I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets.May I ask you ... Bence Nagy Differ week A and week BClosed   Amelia   Updated August 8, 2022 at 12:55pm   2 Most recent comment from Marko Davidović:Hello Bence, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. In order to achieve this, you need to change the working days manually from week to week ... Marginean Denis Multiple appointment formsClosed   Amelia   Updated August 8, 2022 at 11:31am   2 Most recent comment from Marko Davidović:Hello Denis, Thank you for reaching out to us.Yes of course you can achieve it. We don't know exactly how you want it to look and which shortcode you are useing, but we are sending you a complete ... AndyLin Want to know picture's size proportionClosed   Amelia   Updated August 8, 2022 at 10:52am   2 Most recent comment from Aleksandar Vuković:Hello Andy Lin. There are no defined image sizes. You don't have to add images with a big resolution since they will not be used in full size and they would only take up space.The proportion is ... Marcos Reserve for daysClosed   Amelia   Updated August 8, 2022 at 10:24am   2 Most recent comment from Marko Davidović:Hello Marcos, Thank you for reaching out to us, but unfortunately, the plugin cannot be used for multi-day bookings. It's currently limited to appointments and services with fixed durations that ... Cristina Matita GDPRClosed   Amelia   Updated August 8, 2022 at 9:29am   4 Most recent comment from Marko Davidović:Hello Cristina,We do not store this data and we do not have access to it and everything is stored with you on your servers that is very important to mention and when you add the terms of use or consen ... Irene Admin booking for customerClosed   Amelia   Updated August 8, 2022 at 9:16am   2 Most recent comment from Marko Davidović:Hello Irene, Thank you for reaching out to us.Unfortunately, it is not possible to override even with that option. When buffer time is enabled or Use service duration for booking a time slot, even the ... Peggi Tehan Do I need the Pro version to add custom fields to my event sign-up form?Closed Pre-purchase questions for Amelia   Updated August 8, 2022 at 9:03am   5 Most recent comment from Aleksandar Vuković:Hello PeggiYou need the "Services" and the "Events" dropdowns in order to choose which services and events will have the custom field you created. That's not the custom field you see, but the se ... tammy unable to see description of service when bookingClosed   Amelia   Updated August 8, 2022 at 8:07am   2 Most recent comment from Marko Davidović:Hello Tammy, Thank you for reaching out to us.For now, the service description can only be displayed if you use our catalog shortcode. If you are using the step-by-step booking form, in that case, th ...