We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Michal payment formClosed Pre-purchase questions for Amelia   Updated July 26, 2023 at 9:38am   6 Most recent comment from Stefan Petrov:Hello again Michal,Yes, there is a payment option "on site" which is set by default. When i said the payment option cant be turned off, I meant as a last step in the booking form.You have two payment ... Rudy More information about the FeaturesClosed Pre-purchase questions for Amelia   Updated July 26, 2023 at 8:45am   4 Most recent comment from Stefan Petrov:Hello Rudy,thanks for reaching out to us.The price that you would pay for the upgrade would be a pro-rated charge, meaning you won't be paying for the price difference between licenses, since we ... Anne-Sophie Team membersClosed Pre-purchase questions for Amelia   Updated July 26, 2023 at 8:07am   8 Most recent comment from Marko Davidović:Hello again TicTac,As we mentioned before please open your own ticket and we will gladly help you there we do not want to disturb other users since they get each reply ours and yours.Thank you for und ... Marc Garcia Affiliate RequestClosed Pre-purchase questions for Amelia   Updated July 26, 2023 at 7:59am   3 Most recent comment from Marko Davidović:Hello Marc,We just got the feedback from our colleagues and they have told us that if you need you can write our colleague from the marketing sector on this mail  [email protected]. Also, ... Victor Pre-purchase question about services groupsClosed Pre-purchase questions for Amelia   Updated July 24, 2023 at 5:18am   4 Most recent comment from Marko Davidović:Hello Victor, This option you can find in settings-appointment settings called  Allow booking below minimum capacity turn this option off and as soon as someone books this time slot it will be closed ... Adiestralo En el paner de Amelia no me aparece los EmpleadosClosed Pre-purchase questions for Amelia   Updated July 21, 2023 at 9:56am   4 Most recent comment from Stefan Petrov:Hello Train him,Please note that the official language of our support team is English, thus I would like to apologize in advance if anything is lost in the translation since we use Google Translate to ... Toni Function/CompatibilityClosed Pre-purchase questions for Amelia   Updated July 21, 2023 at 9:25am   4 Most recent comment from Stefan Petrov:Hello Toni, I'm glad that I was able to help. I just want to point out that booking forms, events, and appointments are different features. You can make multiple events, appointments and etc. Bas ... Bonnie Feature of the pluginClosed Pre-purchase questions for Amelia   Updated July 20, 2023 at 8:21am   4 Most recent comment from Stefan Petrov:Hello Bonnie, There is an option that will let you assign the staff to multiple locations. First, you need to create multiple locations in Amelia/Locations. When that's done, you need to edit the ... amir barbel booking phone accessClosed Pre-purchase questions for Amelia   Updated July 19, 2023 at 10:15am   2 Most recent comment from Marko Davidović:Hello amir, Thank you for your interest in our product.Amelia is plugin for WordPress so it can exist only in a WordPress environment so everything that you want to do in Amelia must be done in WordPr ... Stefano Pola plugin feature requestClosed Pre-purchase questions for Amelia   Updated July 18, 2023 at 12:26pm   2 Most recent comment from Stefan Petrov:Hello Stefano, thanks for showing interest in our plugin. This scenario can be done but with some workarounds, and not completely as you described. We have a feature called "services". You can make 5 ... Gabriel General questionClosed Pre-purchase questions for Amelia   Updated July 18, 2023 at 11:36am   4 Most recent comment from Uroš Jovanović:Hello Gabriel,Thank you for reaching back out to us.You can enable the option for the employees to set their own prices for each service that they are assigned.Yes, you can see that from the Amelia/Da ... chintan Infinite loadingClosed Pre-purchase questions for Amelia   Updated July 18, 2023 at 10:56am   2 Most recent comment from Marko Davidović:Hello chintan, Thank you for purchasing our product, and for reaching out to us. If you already have our licenses, please write to us in the Amelia category. The reason we ask you to do this is that ... Harry Kerver Purchase informationClosed Pre-purchase questions for Amelia   Updated July 17, 2023 at 11:41am   2 Most recent comment from Marko Davidović:Hello Harry, Thank you for reaching out to us.You have a choice you can buy a lifetime license and you can buy annual license. You can then cancel the annual license but then you lose the access to up ... Amandine Turrel Migrer planning réservation d'un site à un autreClosed Pre-purchase questions for Amelia   Updated July 17, 2023 at 11:35am   2 Most recent comment from Uroš Jovanović:Hello Amandine,I guess that you were able to resolve this issue by yourself.Please let me know if you have any other questions. tomas Does this offer non adjecent booking daysClosed Pre-purchase questions for Amelia   Updated July 14, 2023 at 11:31am   2 Most recent comment from Stefan Petrov:Hello Tomas, Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features.wpamelia.com/  We carefully ...