We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Maryam Wakili Limit appointment date to only 2 monthsClosed Pre-purchase questions for Amelia   Updated August 28, 2023 at 9:35am   2 Most recent comment from Uroš Jovanović:Hello Maryam,Thank you for expressing interest in the Amelia plugin.For this purpose, you can use the "Period available for booking in advance" option which can be set both globally and per service.Ho ... Kengi Szeto Disable this blocking actionClosed Pre-purchase questions for Amelia   Updated August 28, 2023 at 8:43am   3 Most recent comment from Marko Davidović:Hello Kengi Szeto, Thank you for purchasing our product, and for reaching out to us. If you already have our licenses, please write to us in the Amelia category. The reason we ask you to do this is th ... Kengi Szeto About multi service?Closed Pre-purchase questions for Amelia   Updated August 25, 2023 at 10:25am   2 Most recent comment from Stefan Petrov:Hello Kengi,thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features ... Christopher capabilities of the platformClosed Pre-purchase questions for Amelia   Updated August 25, 2023 at 9:34am   2 Most recent comment from Uroš Jovanović:Hello Christopher,Thank you for expressing interest in the Amelia plugin.Our plugin currently supports time slot booking during one day, so if it is just renting of co-working space for a couple of ho ... Jason Thomas Coupon Functionality?Closed Pre-purchase questions for Amelia   Updated August 25, 2023 at 7:16am   2 Most recent comment from Stefan Petrov:Hello Jason,thanks for reaching out to us.Yes, Amelia has integrated coupon functionality. The Coupons table shows information about the coupon code, percentage off, fixed amount off (deduction), ... Chong Membership classes deductClosed Pre-purchase questions for Amelia   Updated August 22, 2023 at 10:51am   2 Most recent comment from Uroš Jovanović:Hello Chong,Thank you for expressing interest in the Amelia plugin.Amelia doesn't yet have a membership feature, but it will be developed as a part of the Developer license (maybe even as part of ... Miguel Elgueta Question on custom fieldsClosed Pre-purchase questions for Amelia   Updated August 22, 2023 at 8:51am   4 Most recent comment from Stefan Petrov:You are welcome, Miguel.Please, let us know if you have any other questions. alex time reservationClosed Pre-purchase questions for Amelia   Updated August 21, 2023 at 11:36am   2 Most recent comment from Uroš Jovanović:Hello Alex,WooCommerce and Amelia do have separate user systems, but there is a solution for that.In order to allow existing WordPress users to log both into WordPress (or WooCommerce, or some members ... Henrry Query about [ameliasearch] shortcodeClosed Pre-purchase questions for Amelia   Updated August 21, 2023 at 11:28am   2 Most recent comment from Stefan Petrov:Hello Henrry,thanks for reaching out to us.Unfortunately, with the lite version, it's not possible to use [ameliasearch]. We recommend switching to the Basic version or later to Pro if you find ... Bob Stamper Pre-Sale QuestionsClosed Pre-purchase questions for Amelia   Updated August 21, 2023 at 11:00am   4 Most recent comment from Uroš Jovanović:Hello Bob,In regards to this, WooCommerce handles the payment status part and Amelia can be connected to WooCoommerce order status with the following options:You can choose which appointment, event, ... Malek Whatsapp notification pluginClosed Pre-purchase questions for Amelia   Updated August 18, 2023 at 10:49am   2 Most recent comment from Marko Davidović:Hello Malek, Thank you for your interest in our product.This is not up to us Amelia is just a middleman that allows you to connect WhatsApp to its notifications. Whether this is allows or not we can n ... Amit Online Event Ticket Modification & SalesClosed Pre-purchase questions for Amelia   Updated August 18, 2023 at 8:56am   12 Most recent comment from Marko Davidović:Hello Amit,1. Our events function differently let us explain. So if you you set that your event last 2 days, when a customer buys a ticket he buys it for both days. If you want to sell tickets for e ... Waqas Ahmed Booking FeeClosed Pre-purchase questions for Amelia   Updated August 17, 2023 at 12:48pm   2 Most recent comment from Stefan Petrov:Hello Waqas, thanks for reaching out to us. Amelia has a feature called Extras. For example, you are offering your service as a normal service, but in the booking form it will ask the customer if they ... Vladimír Vymětal Resources questionClosed Pre-purchase questions for Amelia   Updated August 16, 2023 at 11:03am   2 Most recent comment from Uroš Jovanović:Hello Vladimír,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://f ... Faratech Group of customer and serviceClosed Pre-purchase questions for Amelia   Updated August 16, 2023 at 10:13am   2 Most recent comment from Stefan Petrov:Hello Faratech,thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featur ...