We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

GIULIO BONDESAN PRICING QUESTIONClosed Pre-purchase questions for Amelia   Updated June 10, 2023 at 10:44am   2 Most recent comment from Marko Davidović:Hello GIULIO, Thank you for your interest in our product.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https: ... Jean-Michel Chemin Problem support accesClosed Pre-purchase questions for Amelia   Updated June 9, 2023 at 9:46pm   7 Most recent comment from Aleksandar Vuković:Glad to hear all issues have been resolved!Please feel free to reach out to us if you have any further questions or concerns! Erix Kivuti I'm looking for a multivendor appointments pluginClosed Pre-purchase questions for Amelia   Updated June 9, 2023 at 9:39am   2 Most recent comment from Aleksandar Vuković:Hello Erix.Thank you for reaching out to us.I'm sorry to disappoint you, but unfortunately, something like this is not yet possible.Amelia is not yet ready for multivendor use. Moreover, Services ... Godwin Otaru Multiple bookings in a particular week for a single customerClosed Pre-purchase questions for Amelia   Updated June 8, 2023 at 7:50pm   2 Most recent comment from Miloš Jovanović:Hi ,Godwin.We do not have a solution exactly like that,for example if you need to set up that inside a specific week, like from a particular Monday until Friday one customer would be able to book a m ... amano ihou can't log inClosed Pre-purchase questions for Amelia   Updated June 8, 2023 at 1:33pm   2 Most recent comment from Aleksandar Vuković:Hello amano.This issue has already been resolved in a separate ticket, so this ticket will be closed. Muhammad Awais yesClosed Pre-purchase questions for Amelia   Updated June 8, 2023 at 1:25pm   3 Most recent comment from Aleksandar Vuković:Thank you, Muhammad, but we're not interested. Jeanine Ruder PackagesClosed Pre-purchase questions for Amelia   Updated June 8, 2023 at 1:22pm   5 Most recent comment from Aleksandar Vuković:Hi again, Jeanine.Can you please record your screen for me, showing me how I can replicate this issue?After that, please provide me a temporary WP-admin (administrator) user for your site where this ... Robert Amelia plug-in not loadingClosed Pre-purchase questions for Amelia   Updated June 8, 2023 at 1:20pm   8 Most recent comment from Aleksandar Vuković:Hello Robert.Thank you for letting us know this was resolved.Please feel free to reach out to us if you have any further questions or concerns! Mateusz Przybysz Appoitment posibilitiesClosed Pre-purchase questions for Amelia   Updated June 8, 2023 at 1:10pm   2 Most recent comment from Aleksandar Vuković:Hello Mateusz.Thank you for reaching out to us.The availability of services is determined by the Work Hours and Special Days of your employees. If the employees have working hours from Mon - Fri, fr ... Frederike Falke NO ENVATO INVOICE - BUT CLIENT, DEAL BREAKER QUESTIONClosed Pre-purchase questions for Amelia   Updated June 8, 2023 at 11:15am   2 Most recent comment from Aleksandar Vuković:Hello Frederike.The WooCommerce integration is only used for payments, so there's no support for WooCommece Memberships or any other WooCommerce add-on.The only workaround would be to limit acc ... ray displaying eventsClosed Pre-purchase questions for Amelia   Updated June 7, 2023 at 9:27pm   2 Most recent comment from Aleksandar Vuković:Hello Ray.Thank you for reaching out to us.The Events forms are scheduled to be redesigned, so they will look different than they look now.At this time, we have only two forms for events:Events ListEv ... Brad M Amelia CustomizationClosed Pre-purchase questions for Amelia   Updated June 7, 2023 at 9:20pm   2 Most recent comment from Aleksandar Vuković:Hello Brad.I already provided a response in the other ticket, but I see you have an additional question here.3. Amelia doesn't have a registration form. If you enable the "Automatically Create ... Sebastian Klein CronClosed Pre-purchase questions for Amelia   Updated June 7, 2023 at 10:53am   4 Most recent comment from Aleksandar Vuković:You're welcome, Emily.Let me know if there's anything else I can do to help. Ste Customer Accounts LoginsClosed Pre-purchase questions for Amelia   Updated June 7, 2023 at 9:50am   2 Most recent comment from Aleksandar Vuković:Hello Ste.Thank you for reaching out to us.Amelia doesn't have a registration form but if you enable the "Automatically Create Amelia Customer User" option in Amelia's Settings/Roles/Custome ... sarmishta s Unable to reach you through my purchase codeClosed Pre-purchase questions for Amelia   Updated June 6, 2023 at 9:43pm   3 Most recent comment from Aleksandar Vuković:Hi guys.Sorry for the inconvenience.I just checked the settings for this ticketing platform, and everything seems to be configured fine here.I've reached out to our developers and the platform&# ...