We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Richard EAger Amelia Support for a ServiceClosed Pre-purchase questions for Amelia   Updated November 16, 2021 at 4:13pm   2 Most recent comment from Miloš Jovanović:Hi Richard,Thank you for your inquiry and sorry for our late response, we had a nonworking day in our country (plus the weekend).1. If you create a service with a maximum capacity of 1, then a one-on ... Phil Lesson PackagesClosed Pre-purchase questions for Amelia   Updated November 16, 2021 at 2:40pm   8 Most recent comment from Aleksandar Vuković:Hi again PhilI will take a look at the other ticket right away.To change the payment method, you need to log in to our store and click on "Update billing data" If you don't see it, and you' ... Jeff Travilla Pre-Sales Question about Google CalendarClosed Pre-purchase questions for Amelia   Updated November 16, 2021 at 1:58pm   2 Most recent comment from [deleted]:Hi Jeff,thank you for reaching out to us, and for taking interest in AmeliaFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number o ... Andrei Groups & Integration with AmeliaClosed Pre-purchase questions for Amelia   Updated November 16, 2021 at 9:55am   4 Most recent comment from [deleted]:Hi Andrei!Thank you for your patience as we worked to get back to you, we apologize for the delay, due to a high volume of tickets our team has received, our response time has been delayed, but we ... Juan Event multiple prizesClosed Pre-purchase questions for Amelia   Updated November 16, 2021 at 8:59am   2 Most recent comment from Aleksandar Vuković:Hello JuanThank you for your interest in our plugin.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.We do have this plann ... Sandra booking list for logged in userClosed Pre-purchase questions for Amelia   Updated November 16, 2021 at 7:34am   2 Most recent comment from Aleksandar Vuković:Hello SandraSorry for the late response.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.Can you please explain how you wa ... justin upgrade a planClosed Pre-purchase questions for Amelia   Updated November 15, 2021 at 2:13pm   4 Most recent comment from Marko Davidović:Hello Justin, You can upgrade the license later if you want. The price that you would pay for the upgrade would be a pro-rated charge, meaning you won't be paying for the price difference between ... Chearitée Roosje UpgradingClosed Pre-purchase questions for Amelia   Updated November 15, 2021 at 1:34pm   15 Most recent comment from Aleksandar Vuković:Alright, the license has been upgraded to Pro Lifetime. Thank you!Please download the file attached to my response.  Then go to Amelia Settings/Activation, and make sure that the "Delete database tab ... Timmy E mailClosed Pre-purchase questions for Amelia   Updated November 14, 2021 at 9:58pm   4 Most recent comment from Aleksandar Vuković:Thank you, Timmy, that's a perfect explanation.However, unfortunately, this cannot be done within Amelia. It can only send automated emails, and it doesn't offer you an option to email all c ... Mohammed Ismail Appointment booking at 2 different locationsClosed Pre-purchase questions for Amelia   Updated November 14, 2021 at 4:43pm   5 Most recent comment from [deleted]:Hi MohammedBoth of your employees are connected to the same Google calendar so when one employee gets a booking it blocks this time in the connected calendar which results in blocking that time for t ... Adrian Fjeld Hansen Events not loading on mobileClosed Pre-purchase questions for Amelia   Updated November 12, 2021 at 4:13pm   2 Most recent comment from [deleted]:Hi Adrian,thank you for reaching out to usThat is the latest version of Amelia Lite; for the events, they should work. Please provide me a temporary WP-admin (administrator) user for your site where ... Brenden Engelbrecht BookingsClosed Pre-purchase questions for Amelia   Updated November 12, 2021 at 2:27pm   2 Most recent comment from Marko Davidović:Hello Brenden, Thank you for your interest in our product. You can configure the Customer Panel in Amelia. Front-end Customer Panel allows you to offer your customers an easy way to track, reschedule ... Влад Модернизация функционалаClosed Pre-purchase questions for Amelia   Updated November 12, 2021 at 2:26pm   2 Most recent comment from Marko Davidović:Hello Vlad,As for your first question, this is not possible to do in Amelia at the moment, but we are looking into adding barcodes or QR codes in the future.As for the calendar, it is pulled from a ... Matthew zoom integrationClosed Pre-purchase questions for Amelia   Updated November 12, 2021 at 2:22pm   2 Most recent comment from Marko Davidović:Hello Matthew, Thank you for your interest in our product. After you finish Zoom integration and link an employee to Zoom customers and employees will get the notifications with zoom links. Attendee ... Team Réservation même date même heureClosed Pre-purchase questions for Amelia   Updated November 12, 2021 at 2:21pm   4 Most recent comment from Marko Davidović:Hello Team, The demo cant be changed you will need to try it yourself with the live version, demo is just an example of how something can be done. The principle is the same add more employees to the ...