We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Alfonso extra guest price increaseClosed Pre-purchase questions for Amelia   Updated October 23, 2021 at 10:14pm   11 Most recent comment from [deleted]:Alfonso,I have to reach out to my senior colleague regarding your questions.We will get back to you at the earliest possible time.Best Regards. Sriram Suravarapu Appointment Cancellation and RefundClosed Pre-purchase questions for Amelia   Updated October 23, 2021 at 4:04pm   2 Most recent comment from [deleted]:Hi, Sriram,Thank you for reaching out to us.Yes, it is possible to cancel and reschedule Appointments in Amelia (that can be done by Admin, Employee or Customer), however, there's no option to r ... Shanice Baloe Reach Out To Paddle-Payment SystemClosed Pre-purchase questions for Amelia   Updated October 22, 2021 at 4:35pm   2 Most recent comment from Aleksandar Vuković:Hi again Shanice.We forwarded the message to Paddle's support, and we're waiting for their response.As mentioned in the other ticket, please don't hold onto the expression "credit-card" ... Shanice Baloe I can't purchase AmeliaClosed Pre-purchase questions for Amelia   Updated October 22, 2021 at 4:30pm   2 Most recent comment from Aleksandar Vuković:Hello again Shanice.Since this is a duplicate ticket, it will be closed. You can respond to the ticket you have open with Ivana.Thank you for understanding. waleed fancy can we display the categories listClosed Pre-purchase questions for Amelia   Updated October 22, 2021 at 2:59pm   4 Most recent comment from [deleted]:Hi Waleed,thank you for contacting backAt the moment, it probably can be done with some custom work, but our developers are very busy at the moment, working on some priority tasks and fixing bugs and ... Dave How would amelia work for a boat tour companyClosed Pre-purchase questions for Amelia   Updated October 21, 2021 at 10:57pm   2 Most recent comment from [deleted]:Hi, Dave,Thank you for reaching out to us.Basically, there are two types of bookings in Amelia: Appointments (aka Services) and Events. Appointments are being defined by the Service's duration, ... Debbie Hughes Hughes SMS screen FAILs all the timeClosed Pre-purchase questions for Amelia   Updated October 21, 2021 at 9:59pm   2 Most recent comment from [deleted]:Hi, Debbie,Sorry to hear that you faced this issue.Please make sure that you use Amelia version 3+.Also, please try to clear the site cache. If that doesn't help, then most probably you need to ... Harith Jayasena Using 1 domain/year packageClosed Pre-purchase questions for Amelia   Updated October 21, 2021 at 6:40pm   3 Most recent comment from Harith Jayasena:Thank you Liza.I got itand also I have already purchased. Alfonso pricingClosed Pre-purchase questions for Amelia   Updated October 21, 2021 at 2:53pm   3 Most recent comment from Alfonso:Thanks Ivana,setting special times for employees and specific services for each season could be the solution.I'll test it :)Best regards,Alfonso Katharina Different price categories at eventClosed Pre-purchase questions for Amelia   Updated October 21, 2021 at 2:19pm   2 Most recent comment from [deleted]:Hi, Katharina,Sorry for the delayed response.At the moment Amelia doesn't have a ticketing feature, but it will be added to the coming update. Our developers reported that it's almost done. ... E A W SMITH Pre Sale QuestionClosed Pre-purchase questions for Amelia   Updated October 21, 2021 at 10:36am   2 Most recent comment from [deleted]:Hi there,thank you for taking interest in Amelia, and for reaching out to usYes, you can set up different Locations in Amelia, and assign locations to specific services, which would be available there ... Leonard Amelia - Enterprise-Level Appointment Booking WordPress PluginClosed Pre-purchase questions for Amelia   Updated October 21, 2021 at 9:46am   2 Most recent comment from [deleted]:Hi Leonard,thank you for reaching out to us, and for taking interest in AmeliaAt the moment, Amelia prices can vary either per Service (one price set for all customers choosing this service), Employe ... Fabio Bulk employee creationClosed Pre-purchase questions for Amelia   Updated October 21, 2021 at 9:23am   2 Most recent comment from [deleted]:Hi Fabio,thank you for reaching out to usAt the moment, it's not possible to import data to Amelia, I'm afraid; you can add the employees but it would need to be done manually. Troy Church payment gatewaysClosed Pre-purchase questions for Amelia   Updated October 21, 2021 at 8:32am   2 Most recent comment from Marko Davidović:Hello Troy, Thank you for your interest in our product. You don't have to use PayPal or Stripe because when WooComerce is on that is the only available payment method. If you enable the "Chase P ... Fabio Page profileClosed Pre-purchase questions for Amelia   Updated October 20, 2021 at 10:12pm   2 Most recent comment from [deleted]:Hi, Fabio,Thank you for reaching out to us.I'm afraid, at the moment there's no such a built-in feature that would let to create Employees' profiles in Amelia.However, that can be achi ...