We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

web Event pageClosed Pre-purchase questions for Amelia   Updated November 23, 2021 at 12:16pm   2 Most recent comment from Marko Davidović:Hello Web, Thank you for your interest in our product. Of course, you can set up a new page and add our shortcode [ameliaevents type=list] and that will create a single page event. More about our ev ... Andrew Banks Class Booking with repeat attendeesClosed Pre-purchase questions for Amelia   Updated November 23, 2021 at 12:15pm   2 Most recent comment from Marko Davidović:Hello Andrew, Thank you for your interest in our product.What you're looking for to achieve is not possible with Amelia in that manner, but there may be a workaround. You can create a Package of ... Wigger Kamstra Kan niet betalen met paypalClosed Pre-purchase questions for Amelia   Updated November 23, 2021 at 12:09pm   2 Most recent comment from Marko Davidović:Hello Wigger, Thank you for your interest in our product.All subscription purchases (yearly) made via PayPal need to be associated with a credit card, whereas PayPal balances can only be used for one- ... Kalen Recurring ServicesClosed Pre-purchase questions for Amelia   Updated November 23, 2021 at 11:38am   3 Most recent comment from Aleksandar Vuković:Hello Kalen Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience! I am sorry to disappoint you, ... Matthew Piers Pre-Sale QuestionClosed Pre-purchase questions for Amelia   Updated November 22, 2021 at 12:39pm   5 Most recent comment from Marko Davidović:Hello Matthew,Unfortunately, this would not be a small change as it would require changing the logic of the plugin. Services and events work in completely different ways, and altering one to work like ... Chokri Payment - SquareClosed Pre-purchase questions for Amelia   Updated November 22, 2021 at 12:14pm   2 Most recent comment from Marko Davidović:Hello Chokri, Thank you for your interest in our product.Integration with WooCommerce is only used for payments, so the Square add-on for WooCommerce should work fine.If you have any further questions ... Kristy Custom Booking SoftwareClosed Pre-purchase questions for Amelia   Updated November 22, 2021 at 10:58am   2 Most recent comment from Marko Davidović:Hello Kristy, Thank you for purchasing Amelia, and for reaching out to us. We will try to answer all of your questions. There is a lot of them so please forgive us if we miss some of them because we h ... Tomonori Yoshimura mail notificationClosed Pre-purchase questions for Amelia   Updated November 22, 2021 at 10:47am   2 Most recent comment from Marko Davidović:Hello Tomonori, Thank you for your interest in our product.Please check if you have a browser extension for grammar, like Grammarly or Language Tool. If you do, please turn it off for your back-end si ... Mares Hotel bookingClosed Pre-purchase questions for Amelia   Updated November 22, 2021 at 10:11am   2 Most recent comment from Marko Davidović:Hello Mares, Thank you for your interest in Amelia, but unfortunately, the plugin cannot be used for multi-day bookings. It's currently limited to appointments and services with fixed durations ... Leo Poon Is there way to block users who abuse the system?Closed Pre-purchase questions for Amelia   Updated November 22, 2021 at 10:11am   2 Most recent comment from Marko Davidović:Hello Leo, Thank you for your interest in our product. You can do the following: You can ask for a mandatory deposit when creating a meeting so that even if they cancel you get part or all of the mone ... Daniel Aguillón Pasarela de pagoClosed Pre-purchase questions for Amelia   Updated November 21, 2021 at 5:25pm   2 Most recent comment from Aleksandar Vuković:Hello DanielSorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience! Please note that the official s ... Gerardo Petrosino Amelia Booking PluginClosed Pre-purchase questions for Amelia   Updated November 21, 2021 at 10:31am   2 Most recent comment from Aleksandar Vuković:Hello GerardoThank you for your interest in Amelia.If you're using the [ameliabooking] form, the location selection will be on the same step as the service, so your customers would be able to cho ... Rocio Vista CalendarioClosed Pre-purchase questions for Amelia   Updated November 20, 2021 at 4:19pm   2 Most recent comment from Aleksandar Vuković:Hello RocioThank you for your interest in Amelia.Please note that the official support language is English, and we have to use Google Translator to try and understand other languages. Since a lot can ... Eve Okay for car rental?Closed Pre-purchase questions for Amelia   Updated November 20, 2021 at 8:29am   4 Most recent comment from Marko Davidović:Hello Eve,We are here for you. If you have any further questions please don't hesitate to ask. sally FeaturesClosed Pre-purchase questions for Amelia   Updated November 19, 2021 at 2:29pm   2 Most recent comment from Marko Davidović:Hello sally, Thank you for your interest in our product.Zoom integration works for the "master profile", and within that profile you need to add additional users, as mentioned in our documentation. As ...