We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Paal Joachim Romdahl Figuring out if the Amelia plugin is right for our use caseClosed Pre-purchase questions for Amelia   Updated November 4, 2021 at 10:29am   12 Most recent comment from Aleksandar Vuković:Thank you Joachim.We tend to make the plugin better with every release.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Adrián Ďurica Amelia - Create customers account (not from CMS)Closed Pre-purchase questions for Amelia   Updated November 4, 2021 at 9:25am   2 Most recent comment from [deleted]:Hi Adrián,thank you for reaching out to us, and for taking interest in AmeliaCurrently, customer accounts are created once customer makes a booking; they can be managed by the client on the front en ... Philip PaymentClosed Pre-purchase questions for Amelia   Updated November 3, 2021 at 1:21pm   2 Most recent comment from Marko Davidović:Hello Philip, Thank you for your interest in our product.What you can do is to enable on-site payments and then your clients would know that they will need to pay on-site, you don't need a paymen ... Pierpaolo Benini is plugin suitable for a parking?Closed Pre-purchase questions for Amelia   Updated November 3, 2021 at 9:52am   2 Most recent comment from [deleted]:Hi Pierpaolo,thank you for reaching out to us, and for taking interest in AmeliaIt could work for parking reservations; you could use recurring services (daily) that would allow the client to pick a ... Grindaholik Media UpgradeClosed Pre-purchase questions for Amelia   Updated November 2, 2021 at 10:16am   5 Most recent comment from Marko Davidović:Hello Grindaholik, The reason why you couldn't update Amelia is because your purchase code has expired, but we have deactivated your code remotely. Now you just have to go to Activations settin ... Fabian Question about calendar viewClosed Pre-purchase questions for Amelia   Updated November 2, 2021 at 9:09am   2 Most recent comment from [deleted]:Hi Fabian,thank you for taking interest in Amelia, and for reaching out to usAmelia has several views depending on the shortcode which is set on the page; regular Amelia booking calendar view for serv ... Itayi Additional people detailsClosed Pre-purchase questions for Amelia   Updated November 2, 2021 at 8:34am   2 Most recent comment from [deleted]:Hi Itayi, thank you for taking interest in Amelia, and for reaching out to usSure, you can increase Maximum Capacity of a service, enable clients to bring someone with them, and add Custom Field Text ... Asim AmeliaClosed Pre-purchase questions for Amelia   Updated November 1, 2021 at 12:47pm   2 Most recent comment from [deleted]:Hi Asim,thank you for purchasing Amelia and for reaching out to usHave you done the scheduling of days off within Amelia > Employee > Days Off? Do you have any Special Days created on the same day?I ... Dascaliu Vlad Is there any chance to get a bill on company ?Closed Pre-purchase questions for Amelia   Updated November 1, 2021 at 10:24am   2 Most recent comment from Marko Davidović:Hi Dascaliu, Thank you for your interest in our product. If you are planning to use Amelia on multiple sites you can buy Amelia Pro License. may I suggest to take a look at all of our packages tha ... Chris Multiple SMS AccountsClosed Pre-purchase questions for Amelia   Updated November 1, 2021 at 9:59am   2 Most recent comment from Marko Davidović:Hello Chris, Thank you for your interest in our product. Unfortunately, SMS accounts are tied up to Amelia, not to employees. If you set up multiple accounts you will have to go and log in to the firs ... Leon Sms PricingClosed Pre-purchase questions for Amelia   Updated October 29, 2021 at 1:40pm   6 Most recent comment from [deleted]:Leon,I'm afraid so. There's no option to connect your own SMS solution at the moment. Best Regards.  ali IntegrationClosed Pre-purchase questions for Amelia   Updated October 29, 2021 at 12:45pm   2 Most recent comment from Marko Davidović:Hello Ali, Thank you for your interest in our product.Ar the moment it's not possible to use Amelia in laravel. What you are asking for needs custom development and currently, we are not able to ... Octavio Luis amelia site for rent a carClosed Pre-purchase questions for Amelia   Updated October 28, 2021 at 2:10pm   2 Most recent comment from Marko Davidović:Hello Octavio, Thank you for your interest in Amelia, but unfortunately, the plugin cannot be used for multi-day bookings. It's currently limited to appointments and services with fixed duration ... Adrián Ďurica Amelia - Gym - Monthly season ticketClosed Pre-purchase questions for Amelia   Updated October 28, 2021 at 1:44pm   2 Most recent comment from Marko Davidović:Hello Adrián, Thank you for purchasing Amelia, and for reaching out to us. For you to be able to offer packages for example 20 appointments per month you will need to buy our pro license. When your ... Pesce Comunica amelia + muffin builderClosed Pre-purchase questions for Amelia   Updated October 28, 2021 at 11:11am   6 Most recent comment from [deleted]:Anytime, Paola!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.