We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Michael Mc Laughlin Appointment typesClosed Pre-purchase questions for Amelia   Updated November 12, 2021 at 8:06am   2 Most recent comment from Marko Davidović:Hello Michael, Thank you for your interest in our product.You can create services with different durations, so service1 lasts 40 minutes, service2 lasts 90 minutes, service3 lasts 1 hour, and so on. I ... Francesca Townsend WOOCOMMERCEClosed Pre-purchase questions for Amelia   Updated November 10, 2021 at 1:19pm   2 Most recent comment from Marko Davidović:Hey Francesca, Thank you for purchasing Amelia, and for reaching out to us.Currently, the Membership feature doesn't exist in Amelia but it is on our "to-do list" and it will be added sometimes ... Davide Ravasi Google Calendar integrationClosed Pre-purchase questions for Amelia   Updated November 10, 2021 at 12:49pm   2 Most recent comment from Marko Davidović:Hello Davide, Thank you for your interest in our product. Amelia has integration with Google Calendar and with Google Synchronization, all employees in Amelia can sync their working schedule with thei ... Chris About Amelia's existing functionalitiesClosed Pre-purchase questions for Amelia   Updated November 10, 2021 at 12:34pm   2 Most recent comment from Marko Davidović:Hello Chris, Thank you for your interest in our product. Currently, there is no such feature built-in in Amelia. Appointments cant be booked based on your client's tag. You can enable for your e ... Jaclyn Malleck questions about customizationClosed Pre-purchase questions for Amelia   Updated November 10, 2021 at 8:07am   2 Most recent comment from Marko Davidović:Hello Jaclyn, Thank you for your interest in our product. Please feel free to ask us whatever you want. Tom Feature QueryClosed Pre-purchase questions for Amelia   Updated November 9, 2021 at 3:24pm   2 Most recent comment from Marko Davidović:Hello Tom, Unfortunately, what you are asking for cannot be done in Amelia.  Amelia has no pre-booking, it can only book directly and each service must have its own employee, ie in order to be able t ... Marcus FinanceClosed Pre-purchase questions for Amelia   Updated November 9, 2021 at 11:47am   2 Most recent comment from [deleted]:Hi Marcus,thank you for reaching out to us and for taking interest in AmeliaEach provider can regulate their own schedule and appointments, however, payments can only be directed to one account only, ... Stephen Ellice Pre sales questionregarding featuresClosed Pre-purchase questions for Amelia   Updated November 9, 2021 at 11:01am   2 Most recent comment from [deleted]:Hi Stephen,thank you for reaching out to us and for taking interest in AmeliaI will be happy to advise: - This can be set up by changing the Time Slot Step in Amelia > Settings > General to 5 minutes ... Kayleigh Reed Setting up for yoga classesClosed Pre-purchase questions for Amelia   Updated November 9, 2021 at 9:20am   2 Most recent comment from [deleted]:Hi Kayleigh,thank you for reaching out to us, and for taking interest in AmeliaI'll be happy to advise.Q1: would this be best with "event" function or "service" function? It can depend on the de ... Tim Gilbert 2 different appointmentsClosed Pre-purchase questions for Amelia   Updated November 8, 2021 at 1:27pm   8 Most recent comment from Marko Davidović:Hello Tim, You are most welcome. We are glad that we're able to help you. Can you, please, leave a review on the Lite version of Amelia if you have an account at wordpress.org and have a coup ... Joao Booking QuestionClosed Pre-purchase questions for Amelia   Updated November 7, 2021 at 12:28pm   4 Most recent comment from [deleted]:Anytime, Joao!These can be found in Amelia > Services > edit service > Settings > General.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly hel ... Marlen Reminder mail does not workClosed Pre-purchase questions for Amelia   Updated November 7, 2021 at 12:26pm   2 Most recent comment from [deleted]:Hi Marlen,thank you for reaching out to usAre other emails working well? If so, then it could be a cron issue.cron is a Linux utility which schedules a command or script on your server to run automa ... Stéphane Quéré link to a pageClosed Pre-purchase questions for Amelia   Updated November 7, 2021 at 11:43am   6 Most recent comment from [deleted]:Anytime, Stéphane!Thank you for your time; if you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.I wish you a good day as well SERGEY STAROVEROV Restricting Recording ResourcesClosed Pre-purchase questions for Amelia   Updated November 5, 2021 at 9:32am   4 Most recent comment from [deleted]:Hi Sergey,thank you for more details!You could connect all 3 employees to the same Google or Outlook calendar, however, what will happen is that if one employee is booked for any service at, let' ... Franz Endless loading on Mobile PhoneClosed Pre-purchase questions for Amelia   Updated November 5, 2021 at 8:13am   5 Most recent comment from [deleted]:Hi Franz,thank you.Please make sure that all cache on your Chrome on mobile is purged; please Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could ...