We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ankush Hazra Have a queryClosed Pre-purchase questions for Amelia   Updated December 6, 2021 at 8:47am   2 Most recent comment from Marko Davidović:Hello Ankush, Thank you for your interest in our product.Absolutely Amelia has integration with Google Calendar and Zoom and you can set them up in such a way that when a customer books an appointme ... Luigi featuresClosed Pre-purchase questions for Amelia   Updated December 4, 2021 at 6:50pm   2 Most recent comment from Aleksandar Vuković:Hello LuigiThank you for your interest in our plugin.1. Time slots for service appointments depend on the employees' working hours, so if you want to allow customers to book from 6:00 - 21:00 on ... Francis Can't use NotificationsClosed Pre-purchase questions for Amelia   Updated December 4, 2021 at 6:40pm   2 Most recent comment from Aleksandar Vuković:Hello Francis,Thank you for your interest in our plugin. Amelia lite has very limited capabilities. If you need more capabilities or access to our support you will need to buy the full license.You c ... Reinaldo Constancio Why I can not set up WPAmelia in localhost using Local By Flywheel?Closed Pre-purchase questions for Amelia   Updated December 4, 2021 at 11:37am   2 Most recent comment from Aleksandar Vuković:Hello ReinaldoThank you for your interest in our plugin.Amelia works on any WordPress installation, regardless if it's a local installation, or a live site. We haven't had the chance to work ... Jade Term Dates - prorated feature based on time of booking?Closed Pre-purchase questions for Amelia   Updated December 3, 2021 at 12:54pm   2 Most recent comment from Marko Davidović:Hello Jade, Thank you for your interest in our product. Currently, there is no such feature built-in in Amelia.Please feel free to search through our feature suggestion page, and see if someone may ... Raul Cabrera Question about plugin integrationsClosed Pre-purchase questions for Amelia   Updated December 3, 2021 at 12:47pm   2 Most recent comment from Marko Davidović:Hello Raul, Thank you for purchasing Amelia, and for reaching out to us. Currently, there is no such feature built-in in Amelia. I'll kindly ask you to add it as a feature suggestion on this  ... sumit Select employee filterClosed Pre-purchase questions for Amelia   Updated December 3, 2021 at 12:43pm   2 Most recent comment from Marko Davidović:Hello Sumit, Thank you for purchasing Amelia, and for reaching out to us. Currently, there is no such feature built-in in Amelia. And we are sorry but there is no workaround for that. We have forwar ... Perrine Ribiere StripeClosed Pre-purchase questions for Amelia   Updated December 3, 2021 at 12:41pm   4 Most recent comment from Marko Davidović:Hello Perrine, Thank you for purchasing Amelia, and for reaching out to us.Your address is good we are sending you your purchase code: 1610E-E2FCD-7964C-64B9C-7657FIf you have any more questions pleas ... Cristian Sánchez Coliao Refresh calendar automaticallyClosed Pre-purchase questions for Amelia   Updated December 2, 2021 at 1:42pm   2 Most recent comment from Marko Davidović:Hello Cristian, Thank you for your interest in our product.Currently, there is no such feature built-in in Amelia. Our calendar is refreshed on its own.If you have any further questions please don� ... Ashish Shrungarpure Currency, payment gateway & booking overlapClosed Pre-purchase questions for Amelia   Updated December 2, 2021 at 9:30am   2 Most recent comment from Aleksandar Vuković:Hello AshishThank you for your interest in our plugin.1. We don't have an integration with Razorpay, only with PayPal, Stripe, Mollie, and WooCommerce. If there's an add-on for WooCommerce t ... Jan Smeelen question about Admin AmeliaClosed Pre-purchase questions for Amelia   Updated December 1, 2021 at 3:06pm   4 Most recent comment from Marko Davidović:Hello Jan, 1. If you do not want for your clients to be able to book themselves it is not an issue you just need to disable option "show service on site" and service wont be visible for your clients ... Marc Figuerola Interface languageClosed Pre-purchase questions for Amelia   Updated December 1, 2021 at 12:20am   2 Most recent comment from Aleksandar Vuković:Hey MarcThank you for submitting this translation. I have forwarded it to our development team, so hopefully they'll be able to include it in our next update. Elio Rodriguez "On hold" paymentsClosed Pre-purchase questions for Amelia   Updated December 1, 2021 at 12:17am   2 Most recent comment from Aleksandar Vuković:Hello ElioThis is currently possible by using deposit payments. You can configure them so only a certain amount needs to be paid straight away, or the entire amount - your choice.If you need some fu ... Christian GUIBERT relation avec facebookClosed Pre-purchase questions for Amelia   Updated November 30, 2021 at 11:37pm   2 Most recent comment from Aleksandar Vuković:Hello ChristianSorry for the late response.Please note that the official support language is English, and we have to use Google Translator to try and understand other languages. Since a lot can be lo ... Austin MultivendorClosed Pre-purchase questions for Amelia   Updated November 30, 2021 at 12:29pm   2 Most recent comment from Marko Davidović:Hello Austin, Thank you for purchasing Amelia, and for reaching out to us. Currently, Amelia doesn't have the multi-vendor option. There is a possibility that it will be available in the future w ...