We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ralf Kreppein Avaiable Time slotsClosed Pre-purchase questions for Amelia   Updated October 20, 2021 at 10:49am   2 Most recent comment from Marko Davidović:Hello Ralf, Thank you for your interest in our product. If you have a client looking to book only a 15-minute appointment (for example from 10 to 10.15), and another client who is looking for a 30-m ... Kristine Kjekstad SubscriptionClosed Pre-purchase questions for Amelia   Updated October 20, 2021 at 10:42am   2 Most recent comment from [deleted]:Hi, Kristine,I'm sorry to hear that.Please log in to http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purchased the plugin, then navigate to Purchases/Amel ... Gideon Multiple service providersClosed Pre-purchase questions for Amelia   Updated October 20, 2021 at 9:43am   8 Most recent comment from [deleted]:Hi Gideon! We can put both licences under the email account of [email protected]. However, adding a new subscription to the old one with the goal of extending it is not possible, I'm afraid. ... Dale Project ManagerClosed Pre-purchase questions for Amelia   Updated October 19, 2021 at 5:06pm   3 Most recent comment from Dale:Thanks for letting me know. TONTALE Information about AmeliaClosed Pre-purchase questions for Amelia   Updated October 19, 2021 at 3:20pm   2 Most recent comment from [deleted]:Hi Tontale,thank you for reaching out to us!I'm afraid that Extras as additional options can currently be added only to Services and not to Events.I'll kindly ask you to add it as a feature ... James Walbridge Booking DurationsClosed Pre-purchase questions for Amelia   Updated October 19, 2021 at 11:54am   2 Most recent comment from [deleted]:Hi, James,Sorry for the delayed response.I'm afraid, at the moment each Appointment in Amelia can last only up to 23h 30mins. We are planning to add a multiple-day bookings feature, but I cannot ... Amelia Guest Working hours after midnightClosed Pre-purchase questions for Amelia   Updated October 19, 2021 at 11:34am   2 Most recent comment from [deleted]:Good day! Sorry for the delayed response. I'm afraid I have to disappoint you: at the moment Services in Amelia can last only up to 23h 30mins within the same day, therefore, it's not possib ... Christian Woocomerce Products and Amelia Service associationClosed Pre-purchase questions for Amelia   Updated October 19, 2021 at 10:28am   2 Most recent comment from Aleksandar Vuković:Hello Christian.Thank you for your interest in Amelia.If you create these two Services in Amelia, and configure their price and duration, you can go to the Settings tab of those services, and under Pa ... Ralph Martyn Samaniego Esteva QR CodeClosed Pre-purchase questions for Amelia   Updated October 19, 2021 at 9:15am   2 Most recent comment from [deleted]:Hi Ralph,thank you for reaching out to usFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has ... west Multiple Bookings, Same Service, Different TimesClosed Pre-purchase questions for Amelia   Updated October 18, 2021 at 9:48pm   3 Most recent comment from [deleted]:Hi, West,Sorry for the delayed response.1. I'm not sure what exactly "more than one hour" means, could you please clarify this question? If you provide us with some details of how your business w ... Charles Rodmell Recurring EventsClosed Pre-purchase questions for Amelia   Updated October 17, 2021 at 4:42pm   4 Most recent comment from [deleted]:Hi Charles,I'm glad the information helped If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. ken amelia customer panelClosed Pre-purchase questions for Amelia   Updated October 17, 2021 at 4:25pm   2 Most recent comment from [deleted]:Hi Ken,thank you for reaching out to us, and for taking interest in AmeliaYes, the Customer Panel is available in the full version only; you can see the full capabilities on this page.You can test app ... Jahmawi Tomlinson Chauffeur BookingClosed Pre-purchase questions for Amelia   Updated October 17, 2021 at 1:33pm   4 Most recent comment from [deleted]:Hi Jahmawi,thank you for the kind replyYes, you can list out as many options (you can even include them as Extras along the standard Services).For the different ticketing we are currently working on ... James No download, no email, no purchase code! Please help ASAPClosed Pre-purchase questions for Amelia   Updated October 15, 2021 at 12:26pm   2 Most recent comment from [deleted]:Hi again, James,I already responded to the other ticket that you have, but just in case:Your purchase code can be found in the email we sent you after the purchase, there you have credentials for the ... Jess Li Custom start times for eventsClosed Pre-purchase questions for Amelia   Updated October 15, 2021 at 12:15pm   2 Most recent comment from [deleted]:Hi Jess,thank you for reaching out to usThat is just an example; you can have a start time each minute in full version settings.This is the setting that allows you to determine on which span of time t ...