We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Mark Stubbins Next Day Reminder: {"message":"Invalid key 0."}Closed   Amelia   Updated October 7, 2021 at 11:21pm   6 Most recent comment from [deleted]:Mark,Thank you for letting us know. I'm glad I could helpPlease feel free to contact us if you have any other questions.Best Regards. Mandy Oldfield 1 appointment per time slotClosed   Amelia   Updated October 7, 2021 at 9:57pm   4 Most recent comment from [deleted]:Mandy,I'm afraid, it's not possible to limit the number of bookings per time slot if there are multiple Employees assigned to this Service (since in this case, each Employee will be availabl ... Jarno Kylander ReschedulingClosed   Amelia   Updated October 7, 2021 at 1:15pm   2 Most recent comment from [deleted]:Hi, Jarno,Thank you for choosing Amelia.I'm sorry but I didn't understand what the issue is about and if it was already resolved or not. Could you please clarify that?Best Regards. Paul A Warloski Finance RevisionsClosed   Amelia   Updated October 7, 2021 at 11:42am   2 Most recent comment from [deleted]:Hi PaulThank you for reaching out to us.Unfortunately this cannot be achieved using the plugin's builtin features. I'll kindly ask you to add it as a feature suggestion on this page.  Fea ... yuri Please tell me why the price is different for those.Closed   Amelia   Updated October 7, 2021 at 11:11am   2 Most recent comment from [deleted]:Hi YuriThank you for reaching out to us.As indicated on our website, if you are from a country where VAT or GST applies, a VAT/GST charge will be added to the transaction: If you are eligible for ta ... Wendell Jones Calendar ViewsClosed   Amelia   Updated October 7, 2021 at 9:18am   2 Most recent comment from [deleted]:Hi Wendell,thank you for reaching out to usYou can place multiple separate shortcodes on one page for different services, employees, events, etc, as listed here.We don't have an integration with ... Daniel PackagesClosed   Amelia   Updated October 7, 2021 at 8:29am   6 Most recent comment from [deleted]:Hi DanielWe are sorry to hear that.Please log into http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purchased the plugin, then navigate to Purchases/Amelia, an ... Alyssa Villa ServicesClosed   Amelia   Updated October 7, 2021 at 8:26am   4 Most recent comment from [deleted]:Hi Alyssa,thank you for the kind replyYou would need to manually assign an employee or more of them during service creation, I'm afraid. yuri Is tax included?Closed   Amelia   Updated October 7, 2021 at 8:15am   2 Most recent comment from [deleted]:Hi Yuri,thank you for reaching out to usI have responded to your previous ticket for this inquiry; so we can continue the correspondence there, and close this one as a duplicate. Sander Apple calendar synchClosed   Amelia   Updated October 7, 2021 at 7:29am   2 Most recent comment from [deleted]:Hi Sander,thank you for reaching out to usWe don't have this particular integration on our roadmap yet, however, I'll kindly ask you to add it as a feature suggestion on this page - or if ... Wine N Rubs WOffice And AmeliaClosed   Amelia   Updated October 7, 2021 at 7:13am   2 Most recent comment from [deleted]:Hi Wine N RubsThank you for reaching out to us.Unfortunately the issues like conflicts with third party plugins or themes are always possible due to the nature of WP, and it might take significant tim ... Gideon Unable to installClosed   Amelia   Updated October 6, 2021 at 10:33pm   2 Most recent comment from [deleted]:Hi again, Gideon,That should work with the solution that I provided under the other ticket that you have. Please take a look.  Best Regards.  Matthew Children's Price for TicketsClosed   Amelia   Updated October 6, 2021 at 9:04pm   2 Most recent comment from [deleted]:Hi, Matthew,Sorry for the delayed response.We had to postpone this feature since we fall behind our roadmap for the updates due to the whole pandemic situation, so we had to add some features that ha ... Konn Lavery Unique Pages for each eventClosed   Amelia   Updated October 6, 2021 at 2:32pm   6 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Dave Boden Max persons eventClosed   Amelia   Updated October 6, 2021 at 2:22pm   2 Most recent comment from [deleted]:Hi Dave Thank you for reaching out to us. If I understand correctly you simply want to increase the maximum capacity for an event? You can do so by increasing the maximum allowed spots when creating t ...