As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

SYS support API ExampleClosed   Amelia   Updated November 14, 2021 at 1:22pm   2 Most recent comment from [deleted]:Hi MaartenThank you for reaching out to us.Yes we have API Routes, but most of them are protected depends on of the permissions that is set in WordPress Accounts. You can check those API Routs in our ... Scott HTML outbound mails not showing properlyClosed   Amelia   Updated November 14, 2021 at 12:48pm   6 Most recent comment from [deleted]:Thank you for letting us know we are glad to hear that If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Lina Grebe Problems after the updateClosed   Amelia   Updated November 14, 2021 at 12:28pm   8 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  sarmishta s Employee details not showing up on front endClosed   Amelia   Updated November 14, 2021 at 12:15pm   4 Most recent comment from [deleted]:Hi sarmishtaCan you please leave the login credentials here so we can access it, the link expired so we were not able to login.How many employees do you have? If there is only one employee there will ... Can - Ramanam Other paying methods are showing under Paypal, even i disabled themClosed   Amelia   Updated November 14, 2021 at 12:02pm   2 Most recent comment from [deleted]:Hi IoanaThank you for reaching out to us.Can you please tell us how was the payment method connected to Amelia, using the direct PayPal integration or through WooCommerce? Do you have those payment m ... Marc Maessen Hide items in Elementor Widget and change colorsClosed   Amelia   Updated November 13, 2021 at 3:53pm   2 Most recent comment from [deleted]:Hi MarcThank you for reaching out to us.All changes that can be done through the plugin's builtin features can be found in the Customize tab. From there you would be able to change colors, hide/ ... DIDIER LOPES Profile issueClosed   Amelia   Updated November 13, 2021 at 3:31pm   3 Most recent comment from [deleted]:Hi thereThank you for reaching out to us.We added this as a feature recently so please check if the profile feature is set to visible. LILIA catchapClosed   Amelia   Updated November 13, 2021 at 2:21pm   2 Most recent comment from [deleted]:Hi LiliaThank you for reaching out to us.Can you please make sure the website and browser cache is cleared as we can't reproduce the issue on our end so it's most likely showing you a previo ... Samisha S Shropshire Working hoursClosed   Amelia   Updated November 13, 2021 at 2:13pm   3 Most recent comment from [deleted]:Hi SamishaThank you for reaching out to us.Can you please make sure the work schedule is set as per our documentation and also check if the global work hours are set differenthttps://wpamelia.com/conf ... Mr Hamza Mubarak Error Saving Employee Email TemplateClosed   Amelia   Updated November 13, 2021 at 11:10am   2 Most recent comment from [deleted]:Hi HamzaThank you for reaching out to us. This usually happens if you have a language checking tool, like "Gramarly" or "LanguageTool" installed on your browser. When you get to the Notifications pag ... Timo Kirsten Frontend Display ErrorClosed   Amelia   Updated November 12, 2021 at 4:00pm   2 Most recent comment from [deleted]:Hi Timo!Thank you for reaching out to usYou've got a broken form. Please go into Amelia/Customize and click on Reset, and then on Save. If that also doesn't work deactivate the plugin and a ... Yasmine Haddad appointment bug urgentClosed   Amelia   Updated November 12, 2021 at 3:56pm   3 Most recent comment from [deleted]:Hi Yasmine,thank you for reaching out to usFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it ha ... Chris Amelia Fatal Error after updateClosed   Amelia   Updated November 12, 2021 at 3:26pm   2 Most recent comment from [deleted]:Hi Chris!Thank you for reaching out to us; I'm sorry to hear you've experienced this issue.Please download the fix that is in the attachment of this reply, and upload it to your ameliabookin ... Yamil Insaurralde Hiding Payment Prices from EmployeesClosed   Amelia   Updated November 12, 2021 at 3:16pm   4 Most recent comment from [deleted]:Thank you for the kind reply, Yamil!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Terence PaymentsClosed   Amelia   Updated November 12, 2021 at 3:12pm   2 Most recent comment from Marko Davidović:Hello Terence, Thank you for purchasing Amelia, and for reaching out to us. Currently, there is no such feature built-in in Amelia. But it is on our "to-do list" and it will be added sometimes in the ...