As previously announced via banners and our newsletters, support is no longer available through this platform.

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Public Tickets

Matthew Hellier Amelia causes fatal error with Woocommerce Klarna Payment pluginClosed   Amelia   Updated November 16, 2021 at 8:53pm   4 Most recent comment from Aleksandar Vuković:Hey MatthewAs mentioned in the other ticket, we created a temporary knowledgebase article related to this:Klarna Payment plugin failsHope it helps others before we release a permanent fix. Weiss-Institut Mollie Payment with Klarna Slice and Pay laterClosed   Amelia   Updated November 16, 2021 at 8:52pm   5 Most recent comment from Aleksandar Vuković:Hello again Matthew.The fix can be found in this ticket: https://tmsplugins.ticksy.com/ticket/2336472 if someone else needs it, and we also added a temporary knowledgebase article, until the fix has ... Equi Custom note for customersClosed   Amelia   Updated November 16, 2021 at 2:50pm   2 Most recent comment from Aleksandar Vuković:Hello EquiThank you for your purchase, and sorry for the late response.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.Pl ... Artyom Система оплаты AmeliaClosed   Amelia   Updated November 16, 2021 at 2:08pm   4 Most recent comment from Aleksandar Vuković:Hello ArtyomAmelia can't send out invoices. You would need to create custom invoices through the payment system that you used (Stripe, PayPal, Mollie, or WooCommerce).You can configure the MetaDa ... Bote API Google CalendarClosed   Amelia   Updated November 16, 2021 at 1:08pm   2 Most recent comment from [deleted]:Hi Bote,thank you for reaching out to usFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has ... emilio alviarez Translating all the pluginClosed   Amelia   Updated November 16, 2021 at 12:51pm   2 Most recent comment from [deleted]:Hi Emilio,thank you for reaching out to usThe default language of your Amelia will be the one that you have chosen in the WordPress settings. The plugin can be translated using POEDIT or Loco Translat ... Ali Waheed Amelia not loading on websiteClosed   Amelia   Updated November 16, 2021 at 11:09am   2 Most recent comment from [deleted]:Hi Ali,thank you for reaching out to usFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has ta ... Hans Coomans Manage agenda by employee not workingClosed   Amelia   Updated November 16, 2021 at 11:03am   2 Most recent comment from [deleted]:Hi Hans,thank you for reaching out to usFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has t ... Bronwen Heilman collecting payment from customersClosed   Amelia   Updated November 16, 2021 at 10:45am   2 Most recent comment from [deleted]:Hi Bronwen,thank you for reaching out to usFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it ha ... Carlo Magnoni Partecipant export listClosed   Amelia   Updated November 16, 2021 at 9:28am   2 Most recent comment from Aleksandar Vuković:Hello CarloThese are not in there randomly.Every instance of " " is in there due to spaces. For example "Chiara " has a space, "+39 338 452 9155" has a space, and so on.This is done so the plugin do ... Edu Reserva de 1 noche para hostalClosed   Amelia   Updated November 15, 2021 at 2:26pm   2 Most recent comment from Marko Davidović:Hello Edu,  Thank you for your interest in Amelia, but unfortunately, the plugin cannot be used for multi-day bookings.  It's currently limited to appointments and services with fixed duration ... MITSUTAKA KOUNO Operation of the Customer PanelClosed   Amelia   Updated November 15, 2021 at 1:58pm   4 Most recent comment from Aleksandar Vuković:No apologies necessary, Mitsutaka.Thank you for troubleshooting this a bit further.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Johanna buttons for payment methodClosed   Amelia   Updated November 15, 2021 at 1:40pm   6 Most recent comment from Marko Davidović:Hello Johanna,It will definitely be included in the future. Our development team just scratched the surface with the new Customize section, so there's a lot more to come with each big update. María Reyna Amelia not working on Chrome and ExplorerClosed   Amelia   Updated November 15, 2021 at 1:36pm   4 Most recent comment from Aleksandar Vuković:Hi again MaríaYeah, caching issues are (unfortunately) normal, so the best advice I can give at this time is to prevent caching of pages where Amelia is located. Jose Luis Martinez COUPONS suggestion improvementClosed   Amelia   Updated November 15, 2021 at 11:40am   2 Most recent comment from Marko Davidović:Hello Jose,Thank you for your suggestion, we will forward it to our developers, but with the current setup of Amelia this is already possible. All you need to do is create a coupon, and configure it, ...