We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Laura Fetherstonhaugh SMS no longer sendingClosed   Amelia   Updated November 5, 2021 at 2:34pm   5 Most recent comment from Mikkel:Hi Alek Sounds fine :-)You will write to me in PRIVATE TICKET #2893853 ? Sheldon James CurrencyClosed   Amelia   Updated November 5, 2021 at 2:01pm   4 Most recent comment from Aleksandar Vuković:Hello SheldonIn v4.3 you can change the currency symbol in Amelia Settings/Payments: Sabrina C Michaud Employee panelClosed   Amelia   Updated November 5, 2021 at 1:55pm   5 Most recent comment from [deleted]:It was automatic with the update in some cases, I'm afraid; I do apologize for the inconvenience, Sabrina.If you have any further questions or issues, please feel free to open a new ticket, and w ... Shontelle Bryan Woocommerce integrationClosed   Amelia   Updated November 5, 2021 at 1:08pm   2 Most recent comment from [deleted]:Hi Shontelle,thank you for reaching out to usAmelia does not have an invoicing option so this goes directly from WooCommerce; all that can be setup regarding this from Amelia's side is filling ou ... Raphaël Marlec Appointment Rescheduled without our intervention ourClosed   Amelia   Updated November 5, 2021 at 12:55pm   4 Most recent comment from [deleted]:Hi Raphaël,thank you for letting me know!In that case, please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the in ... Lauren Booking stepsClosed   Amelia   Updated November 5, 2021 at 10:27am   2 Most recent comment from Marko Davidović:Hello Lauren, Thank you for purchasing Amelia, and for reaching out to us.In [ameliacatalog] they first choose the category, then the service. There is no category in [ameliabooking]. If you want to h ... Abby Package Appointment timesClosed   Amelia   Updated November 5, 2021 at 9:55am   5 Most recent comment from [deleted]:Hi Abby, thank you for the screenshots! In that case, please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the insid ... Clara Google smtpClosed   Amelia   Updated November 5, 2021 at 9:32am   5 Most recent comment from Marko Davidović:Hello Clara,Hopefully, it will all work out when you change it back to PHP mail. Don't worry we will close it for you.If you have any questions in the future please don't hesitate to write ... Felipe Woocommerce Inputs from AmeliaClosed   Amelia   Updated November 4, 2021 at 3:48pm   2 Most recent comment from [deleted]:Hi Felipe,thank you for reaching out to usYou can change these labels using POEDIT or Loco Translate easily. I suggest installing Loco Translate, since it's within WordPress and it has a simple ... tareq sms do not reach customersClosed   Amelia   Updated November 4, 2021 at 1:55pm   8 Most recent comment from [deleted]:Hi MikkelI can see my colleagues are already working on your open ticket so I will close this one to avoid confusion.Thank you for understanding. Jonathan Pak Annual subscription ?Closed   Amelia   Updated November 4, 2021 at 1:52pm   2 Most recent comment from Marko Davidović:Hi Jonathan, Thank you for contacting us! The license is renewed automatically; you can cancel your subscription through our store https://store.tms-plugins.com/. In case you do, you will still be a ... Benjamin Allow backend bookings more than 12 months aheadClosed   Amelia   Updated November 4, 2021 at 1:45pm   6 Most recent comment from [deleted]:You are most welcome I wish I could be more helpful.. If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Stef Image in email not workingClosed   Amelia   Updated November 4, 2021 at 1:17pm   8 Most recent comment from [deleted]:Hi StefSince we can't reproduce the issue it must be something device related so can you please check if you have anything that might be blocking images? Are you able to replicate the issue on a ... Alfonso Service pricesClosed   Amelia   Updated November 4, 2021 at 12:47pm   2 Most recent comment from Marko Davidović:Hello Alfonso, Thank you for purchasing Amelia, and for reaching out to us.I'll kindly ask you to add it as a feature suggestion on this page.  Features are pushed up on our "to-do" list when ... Sandra Pradas gift cardsClosed   Amelia   Updated November 4, 2021 at 12:13pm   2 Most recent comment from [deleted]:Hi Sandra,thank you for reaching out to usI'm afraid that Amelia does not have such capability at the moment; Coupons are sent to the customers after they receive x number of appointment approve ...