We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

IAN MARCEL PEČAR Next Day RemindersClosed   Amelia   Updated January 7, 2025 at 8:24pm   11 Most recent comment from Stefan Petrov:Hello IAN, When you have several questions or issues which are not related to the title of the active ticket, please open a new ticket, and we will help you there. In that way, issues and questions th ... Aaron Woo Discount CodesClosed   Amelia   Updated January 7, 2025 at 8:11pm   3 Most recent comment from Stefan Petrov:Hi Aaron, Thank you for reaching out to us! Unfortunately, there isn’t an option for that because discount or coupon codes can only be sent through email notifications, which are received after a bo ... Nael URGENT! I updated to version 8.0.2, and now nothing appears on the front end!Closed   Amelia   Updated January 4, 2025 at 11:19am   3 Most recent comment from Nael:Thank you, you can closed this ticket i was wrong :) Willem Takens Event booking notification e-mails not beeiing sent, but cancellation e-mails are workingClosed   Amelia   Updated January 3, 2025 at 11:30am   6 Most recent comment from Marko Davidović:Hello again, Uros is out of the office so I will step in for him. If he made and changes we can say since he is not in the office but what matters is that all is working fine now.  Should you have an ... Celine Böse Cancellation linkClosed   Amelia   Updated January 3, 2025 at 11:26am   11 Most recent comment from Marko Davidović:Hello again, All should be fine now. We have tested this and you can see in the video in the attachment that all is working fine. Should you have any further inquiries, we kindly request that you open ... Jeremy Bromwell Event Tickets - WooCommerceClosed   Amelia   Updated January 3, 2025 at 11:17am   4 Most recent comment from Marko Davidović:Hello again, We thank you for that and we will close this ticket but should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help y ... Sang employee work hoursClosed   Amelia   Updated January 3, 2025 at 11:16am   40 Most recent comment from Stefan Petrov:  Hi Sang, Thank you for your email. No changes have been made since the moment we applied the fix. It's strange that it wasn't working with the fix, as it was specifically designe ... Vrushabh Infozzle Amelia continue button is not workingClosed   Amelia   Updated January 3, 2025 at 10:18am   2 Most recent comment from Stefan Petrov:Hello Vrushabh, Thanks for reaching out to us. Unfortunatelly, I'm not able to access your website. For some reason, it's not loading. I've tried the VPN option, as well. Is this the co ... Thomas Lin DSGVO KonformitätClosed   Amelia   Updated January 3, 2025 at 10:13am   2 Most recent comment from Stefan Petrov:Hallo Thomas, Vielen Dank, dass Sie uns kontaktiert haben. Ja, Amelia ist DSGVO-konform. Hier sind einige wichtige Punkte: In Amelia Einstellungen > Rollen > Kunde können Sie die Option aktivieren, m ... Luigi Aloi support paiment with satispayClosed   Amelia   Updated January 3, 2025 at 9:52am   2 Most recent comment from Stefan Petrov:Hello Luigi, Thanks for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features.  Please feel free to search through our feature suggestion page, � ... Jeremy Choi Report for Events BookedClosed   Amelia   Updated January 3, 2025 at 9:08am   4 Most recent comment from Stefan Petrov:You are welcome, Jeremy. Looking forward to hearing from you regarding other questions.  Have a nice day! Kellee Davidson creating unique appointments, services not showing in booking calendar, more questionsClosed   Amelia   Updated January 3, 2025 at 8:48am   2 Most recent comment from Stefan Petrov:Hello Kellee, Thank you for reaching out! Our business hours are from 8 AM to 7 PM, but please note that we do not offer live support during this time. We strive to provide the best support to each cu ... Maria Pago con Google PayClosed   Amelia   Updated January 3, 2025 at 8:33am   2 Most recent comment from Stefan Petrov:Hola Maria, ¡Gracias por contactarnos! Lamentablemente, en este momento, solo está disponible la opción de tarjeta de crédito dentro de la integración de pagos de Stripe. Otras opciones de pago n ... Jessica Rieken Events feature not workingClosed   Amelia   Updated January 3, 2025 at 7:48am   3 Most recent comment from Marko Davidović:Hello again, I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3782582/ For future reference, please don't open ... Kirsten Boston Booking form page has disappeared and I cannot download latest pluginClosed   Amelia   Updated January 3, 2025 at 6:40am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We went on your site and we can see the booking form As far as we can see all is working fine and there is no issue. Should you have any further inquiri ...