Hey there, Awesome Customers!

Just a heads up: We'll be taking a breather to celebrate International Workers' Day (May 1st and 2nd - Wednesday and Thursday) and Orthodox Easter from Good Friday (May 3rd) through Easter Monday (May 6th). So, from May 1st to May 6th, our team will be off enjoying some well-deserved downtime.

During this time, our customer support will be running on a smaller crew, but don't worry! We'll still be around to help with any urgent matters, though it might take us a bit longer than usual to get back to you.

We'll be back in action at full throttle on May 7th (Tuesday), ready to tackle your questions and requests with gusto!

In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find loads of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel). These gems might just have the answers you're looking for while we're kicking back.

Thanks a bunch for your understanding and support!

Catch you on the flip side!

Warm regards,

TMS

Okay

Public Tickets

Helga Coetzer Zoom placeholder not working for EventsClosed   Amelia   Updated January 30, 2024 at 10:51am   2 Most recent comment from Marko Davidović:Hello again, Thank you for reaching out to us. Link for a Zoom for event scan only be send if you have added employee to the event. If you did not do that please and emplyoee in edit event and save th ... Frank Manage eventsClosed   Amelia   Updated January 30, 2024 at 9:56am   4 Most recent comment from Marko Davidović:Hello again Frank,Yes, packages are not available for events but is you create one event that last 10 days with one purchase customer get access to all then days of the event. So this is sort of a pac ... Paolo Leguizamón Furniture rentalClosed   Amelia   Updated January 30, 2024 at 9:45am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. We are not sure if Amelia is a good fit for this type of business because the plugin can ... Tassilo Sicherheitslücke im Amelia WordPress-Plugin (<= 1.0.96) - Broken Access ControlClosed   Amelia   Updated January 30, 2024 at 9:32am   2 Most recent comment from Stefan Petrov:Hello Tassilo,Thanks for reaching out to us and for pointing it out.A broken access control issue refers to a missing authorization, authentication or nonce token check in a function that could lead t ... Lucas Mialani Collect Client's date of birthClosed   Amelia   Updated January 30, 2024 at 8:59am   4 Most recent comment from Stefan Petrov:Hi Lucas,You are welcome. Well, if you export the .CSV from the Amelia Customer sections, it will only export these fieldsLet say that you added the birth date for a certain customer, it will be expor ... Oliver customize coloursClosed   Amelia   Updated January 30, 2024 at 8:42am   6 Most recent comment from Marko Davidović:Hello again,You need to apply this to your page. It seems that you are using 1.0 booking form not our new ones 2.0. So you can try and expand our booking so that you do not need to scroll down using ... Lisbel Valdés Rodríguez Refund with Amount 0.00€Closed   Amelia   Updated January 30, 2024 at 8:39am   3 Most recent comment from Stefan Petrov:Hello ORION PREMIER SL,Thanks for reaching out to us.Great to see that you were able to find the solution. Certainly, it will be beneficial for us to know if it happens in the future in other tickets ... Michael Custom Status / Tile ColoursClosed   Amelia   Updated January 30, 2024 at 8:25am   2 Most recent comment from Stefan Petrov:Hello Michael,Thanks for reaching out to us.If you are referring to the tile color in the backend, in the appointment backend, this is already configured to follow the booking but based on where the a ... Saul Campos Restrict reservationsClosed   Amelia   Updated January 30, 2024 at 8:13am   4 Most recent comment from Marko Davidović:Hello again,Custom field that you create are for gathering addition data it can not be used for identification purposes.We do not have this exactly but we have something similar that might help.We hav ... Wilfried Kopecky Notification EmailsClosed   Amelia   Updated January 30, 2024 at 8:10am   2 Most recent comment from Stefan Petrov:Hello Wilfried,Thanks for reaching out to us.Please note that the official language of our support team is English, thus I would like to apologize in advance if anything is lost in the translation si ... Omer Kamal Plugin not workingClosed   Amelia   Updated January 30, 2024 at 7:46am   5 Most recent comment from Marko Davidović:Hello again,Not sure if this can be resolved on our end but we will forward this to our developers so that they can take a closer look. Thank you for that.Should you have any further inquiries, we kin ... Maarten Baltussen NotificationClosed   Amelia   Updated January 30, 2024 at 7:25am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Amelia doesn't have any time zone settings, and it relies on WordPress' General settings. Here's how it works: All times in the back-end of ... Raymon Error when connecting Google calendarClosed   Amelia   Updated January 30, 2024 at 7:10am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.You have two types of errors. When you see an error in the top right, that says "Unable to connect to Google Calendar" when you enter your employee' ... Olga Calendar / bookingsClosed   Amelia   Updated January 29, 2024 at 3:01pm   2 Most recent comment from Stefan Petrov:Hello Olga,By default, when you configure the booking form, on the first step, the customers need to choose the service, employee or location. Based on this selection, the timeslots will appear as the ... Stephen Taylor Amelia not allowing custom duration in certain circumstancesClosed   Amelia   Updated January 29, 2024 at 2:45pm   2 Most recent comment from Uroš Jovanović:Hello Stephen,Thank you for reaching out to us.Can you please provide me with the screen recording of the whole process and I will assist you with this?Looking forward to your reply.