As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

YURIKA SEKINE Fearture RequestClosed   Amelia   Updated January 19, 2025 at 5:47pm   2 Most recent comment from Uroš Jovanović:  Hello Yurika, Thank you for sharing your detailed feature request. Currently, Amelia does not support staggered booking times for multiple customers within the same service. All customers ... AMINE Gift cards solutionClosed   Amelia   Updated January 17, 2025 at 2:48pm   2 Most recent comment from Stefan Petrov:Hello Amine, Thanks for reaching out to us. Unfortunatelly, Amelia doesn't have the gift card solution at this moment. You can use coupons instead. You can find more information on this link. Ple ... Kairit Change the order of booking stepsClosed   Amelia   Updated January 17, 2025 at 2:17pm   2 Most recent comment from Uroš Jovanović:Hello Kairit, Thank you for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fea ... Gianluca Link in custom fieldClosed   Amelia   Updated January 17, 2025 at 1:34pm   4 Most recent comment from Uroš Jovanović:  Hello Gianluca, Thank you for your message. Unfortunately, inserting HTML in the Options field is not possible at the moment. You can only add it in the Label field. Let me know if you nee ... [email protected] Employee Not VisibleClosed   Amelia   Updated January 17, 2025 at 1:27pm   2 Most recent comment from Stefan Petrov:Hello, thanks for reaching out to us. Please, make sure to have this employee shown as available (not hidden)  Also, make sure that the option "Load Entities on page load" is disabled in Activation ... Nikita Custom notifications not sendingClosed   Amelia   Updated January 17, 2025 at 12:55pm   6 Most recent comment from Uroš Jovanović:Hello Nikita, I can see that you are using a "WP Mail" as a mail service. We strongly recommend changing mail service setting to SMTP. See below how to configure SMTP mail services. SMTP (Simple Mail ... Vicky Hope Events saying they are full!Closed   Amelia   Updated January 17, 2025 at 12:53pm   4 Most recent comment from Marko Davidović:Hello again, We do not see an issues no matter if the event needs to be paid or if it is free it still lets us to book events Also we do not have any other reports for other users and we have tested ... Brittany Attard additional attendees informationClosed   Amelia   Updated January 17, 2025 at 12:37pm   2 Most recent comment from Uroš Jovanović:Hello Brittany, Thank you for your question! Currently, there is no built-in option in Amelia that allows users to fill in additional information fields (such as names, ages, or gender) for extra tick ... Romy Winkler AccessibilityClosed   Amelia   Updated January 17, 2025 at 12:26pm   2 Most recent comment from Uroš Jovanović:Hello Romy, Thank you for reaching out. We have passed this request to our developers, and they are aware of the importance of complying with WCAG Standard AA. Ensuring accessibility is a priority, an ... Geovanni Granda Cron Email JobsClosed   Amelia   Updated January 17, 2025 at 11:58am   5 Most recent comment from Stefan Petrov:Hi Geovanni, Having correct email configuration is also related to the cron job configuration. The email configuration must work properly in order to send the scheduled notification (via cron job). As ... Maria Jose Vargas google meet integration appointment sent to wrong e-mailClosed   Amelia   Updated January 17, 2025 at 11:50am   8 Most recent comment from Uroš Jovanović:Hello Maria Jose, Thank you for your message! You can configure SMTP using your SiteGround email. Here are the steps: Set Up SMTP Details on Your Server: Log in to your SiteGround hosting account. Na ... Robert B Backend Appointment BugClosed   Amelia   Updated January 17, 2025 at 11:10am   6 Most recent comment from Uroš Jovanović:Hello Robert, Thank you for your message. Unfortunately, we do not have an NDA that we can sign at the moment. However, I assure you that we take data security very seriously and handle all informatio ... Maria Rodriguez mismanagementClosed   Amelia   Updated January 17, 2025 at 10:59am   2 Most recent comment from Stefan Petrov:Hi Maria, I’m not sure how you’re seeing that the tickets are deleted, but nothing has been changed on our side. We can still see your tickets, and I’ve just replied to your recent one. Please b ... Ilias Grigoriadis Adding custom field on Google Calendar detailsClosed   Amelia   Updated January 17, 2025 at 9:09am   3 Most recent comment from Marko Davidović:Hello again, We are glad to hear that all is fine now and should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there. W ... Hannah Inquiry Regarding Issues with Step-by-step 2.0 in AmeliaClosed   Amelia   Updated January 17, 2025 at 9:04am   5 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will ...