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Public Tickets

Matthew email confirmation not being received or sent to customersClosed   Amelia   Updated August 8, 2024 at 1:50pm   2 Most recent comment from Uroš Jovanović:Hello Matthew,Thank you for reaching out to us.An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their S ... Simone Donker NotificationsClosed   Amelia   Updated August 8, 2024 at 1:42pm   2 Most recent comment from Uroš Jovanović:Hello Simone,Thank you for reaching out to us.Please check the following video for this purpose, but please note that this video shows how to do this for events, same logic applies for services as wel ... Stefan Calendar Design on Mobile - Improvement?Closed   Amelia   Updated August 8, 2024 at 1:41pm   2 Most recent comment from Uroš Jovanović:Hello Stefan,Thank you for reaching out to us.It probably can be done with some custom work, but our developers are very busy at the moment, working on some priority tasks and fixing bugs and issues w ... Leon Demeijer Amelia Shortcode not loading in Elementor Pop-upClosed   Amelia   Updated August 8, 2024 at 12:12pm   16 Most recent comment from Uroš Jovanović:Hello Leon,Glad to hear that it shows up fine now, but please note that we will work on further optimizing the speed of opening pop-ups.In the meantime, please let me know if you have any other quest ... David Subers Phone Number - Not UpdatingClosed   Amelia   Updated August 8, 2024 at 11:52am   2 Most recent comment from Stefan Petrov:Hi David,Thanks for reaching out to us. It's not a bug, there is no automatic update of the customer information. If a customer already booked an appointment in the past along with the phone numb ... Gerhard Reus Event CalendarClosed   Amelia   Updated August 8, 2024 at 11:23am   8 Most recent comment from Marko Davidović:Hello again,It is in a testing phase but until our QA and Dev team iron out all the kinks it will not be implemented but it should be implemented in the next few months. Should you have any further i ... Stefan Staff Panel Employee random change - Critial Issue with Editing AppointmentsClosed   Amelia   Updated August 8, 2024 at 11:21am   4 Most recent comment from Marko Davidović:Hello again,Glad to hear that all is fine now but if you test front end while logged in it will save you as customer also so it would be best to always test from the incognito mode.We wish you all the ... Coughlin Mutlisite ActivationClosed   Amelia   Updated August 8, 2024 at 11:10am   8 Most recent comment from Stefan Petrov:Hi Coughlin,Thanks, it's working now. I do see the option to deactivate the plugin on your subsite. I double-checked and it's the site (https://mynny.biz/wp-admin/plugins.php) that should b ... Patrik Veres Reservation time windowsClosed   Amelia   Updated August 8, 2024 at 9:41am   8 Most recent comment from Stefan Petrov:Hi Patrik,It's working now. This is becuase the option "A szolgáltatás időtartamát használja foglalási idősávként" was turned on. In that case, Amelia calculates the timeslots based on t ... Louis Prevent copy and pasting in form field ?Closed   Amelia   Updated August 8, 2024 at 9:24am   2 Most recent comment from Stefan Petrov:Hi Louis,Thanks for reaching out to us. That's a great idea, but, unfortunately, there is no option that can be configured in order to stop the customer from copying / pasting the text or number. ... Louis Restrict file upload typeClosed   Amelia   Updated August 8, 2024 at 9:20am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently this feature is not available in Amelia. What you want to achieve is not possible at this time I'm afraid.In light of this, ... Miyamaru Tomohide is it possible to get email address from user data?Closed   Amelia   Updated August 8, 2024 at 8:16am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.We are not sure what you are asking us but at the end of the booking process customers can enter their mailsYou can set in customize section that this fie ... Joshua Crone Problem with customizer and WooCommerce PaymentsClosed   Amelia   Updated August 8, 2024 at 7:57am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Thank you we are glad to hear that,1. We have a bug related to recurring labels our developers are aware of this and they are working on resolving this is ... David Wallace Deposit paymentClosed   Amelia   Updated August 8, 2024 at 7:55am   2 Most recent comment from Stefan Petrov:Hi David,Thanks for reaching out to us. This can be enabled for each service separately. It needs to be configured in service settings. When creating a new service, go to Duration and Pricing, at the ... James Norwood Available appointment issuesClosed   Amelia   Updated August 8, 2024 at 7:41am   2 Most recent comment from Stefan Petrov:Hi James,Thanks for reaching out to us. Have you checked the Google Calendar schedule? I guess that the timeslots are registered as "Busy" on the Google Calendar since you've checked all other st ...