We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Joshua Jia Email notifications not workingClosed   Amelia   Updated April 29, 2022 at 6:30pm   2 Most recent comment from Miloš Jovanović:Hi, JoshuaFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... DoQtor Setting Up Consultation ReminderClosed   Amelia   Updated April 29, 2022 at 3:21pm   2 Most recent comment from Miloš Jovanović:Hi, DoQtorThanks for reaching out to us , sorry about the slow response time.Yes, you can set up custom scheduled notifications by using cron ;Here are some detailed information that should help you ... Riley Email Notifications not workingClosed   Amelia   Updated April 29, 2022 at 3:20pm   2 Most recent comment from Miloš Jovanović:Hi, RileyThanks for reaching out to us, sorry about the slow response time.An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settin ... Antonio Notify on customer cancellationClosed   Amelia   Updated April 29, 2022 at 3:18pm   5 Most recent comment from Miloš Jovanović:Hey, Antonioi forgot to say;may I ask you for a small favour if you don’t mind?  Can you, please, leave a quick review on this page if you have an account at wordpress.org and have a moment?No n ... Damir Serbanovic I have a new question about text translationClosed   Amelia   Updated April 29, 2022 at 2:02pm   2 Most recent comment from Uroš Jovanović:Hello Damir,Thank you for reaching out to us.If you cannot find that string in the languages file. You can add the following lines to your en_UK directory and translate them: #: src/Infrastructure/WP/ ... Martin Suchta google mail connect employeeClosed   Amelia   Updated April 29, 2022 at 1:58pm   7 Most recent comment from Uroš Jovanović:Hello Martin,Glad to hear that.Please let me know if you need assistance with the Outlook integration.In regards to the iCal integration, the developers might add this in the future, but I can't ... Jay Update issuesClosed   Amelia   Updated April 29, 2022 at 1:52pm   2 Most recent comment from Uroš Jovanović:Hello Jay,Glad to hear that the issue has been resolved.Please reach out to us if you have any other questions. Joachim Thank you page / Conversion trackingClosed   Amelia   Updated April 29, 2022 at 1:22pm   4 Most recent comment from Miloš Jovanović:Hey, Joachim I am happy to see that it worked, that is awesome Of course, if anything else happens or if you need assistance with any unrelated matter, don't hesitate to reach out to us. - My apo ... Joachim Employee login / dateClosed   Amelia   Updated April 29, 2022 at 1:21pm   2 Most recent comment from Miloš Jovanović:Hi, JoachimI hope you are doing wellThanks for reaching out to us.-I see what you mean... Basically, this is the default view, when ever you  log in as the employee into the panel, it will present ... Joachim E-mail shortcodeClosed   Amelia   Updated April 29, 2022 at 1:10pm   4 Most recent comment from Miloš Jovanović:Hey, JoachimYes, i can see what you mean.-- I am sorry to disappoint you, but at this time, this is not achievable with any of our built-in functionalities in Amelia. We only have the placeholder tha ... Omar Multiple eventsClosed   Amelia   Updated April 29, 2022 at 10:54am   2 Most recent comment from Miloš Jovanović:Hi, OmarFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respon ... Federico Information About Marketing ToolsClosed   Amelia   Updated April 29, 2022 at 10:21am   6 Most recent comment from Marko Davidović:Hello Federico,You are welcome and when we get some feedback from them we will contact you. nicolas ReservasClosed   Amelia   Updated April 29, 2022 at 9:43am   17 Most recent comment from Marko Davidović:Hello Nicholas,As far as we can see, notifications are not being sent now, but notifications used to work without an issue as we recall, in which case we would ask you to review the following few thin ... Stuart McDermott Events not displaying on pageClosed   Amelia   Updated April 29, 2022 at 9:24am   2 Most recent comment from Aleksandar Vuković:Hello Stuart.Sorry for the late repsonse.Are you maybe using tags in the shortcodes?If you are, we have a bug related to it, but there's a fix. Please download the new installation file for Ameli ... Alyssia Aulenberg URGENT: Events "no entry"Closed   Amelia   Updated April 29, 2022 at 9:18am   2 Most recent comment from Aleksandar Vuković:Hello AlyssiaFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to r ...