We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

brian Johns new events and appointments won't loadClosed   Amelia   Updated May 10, 2022 at 10:53am   2 Most recent comment from Uroš Jovanović:Hello Brian,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Rob Huurman Change name Confirm ButtonClosed   Amelia   Updated May 10, 2022 at 1:55pm   7 Most recent comment from Uroš Jovanović:Hello Rob,Thank you for your patience.Words can be changed using POEDIT or Loco Translate for example very easily. I suggest you install Loco Translate and then translate these strings. If you wan ... Taeganlloyd google calendar syncClosed   Amelia   Updated May 10, 2022 at 10:13am   2 Most recent comment from Miloš Jovanović:Hi, TaeganlloydFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual t ... Jenny Event Booking mask: Infos of participantsClosed   Amelia   Updated May 10, 2022 at 9:31am   4 Most recent comment from Marko Davidović:Hello Jenny,You are most welcome, and we are glad that we were able to help you. To find the data from the custom fields you must go to Amelia/events and choose the event and click on attendeeAfter t ... Tung Truong Amelia not completing bookingClosed   Amelia   Updated May 10, 2022 at 9:25am   4 Most recent comment from Marko Davidović:Hello Tung Truong, Thank you for purchasing our product, and for reaching out to us.We are glad to hear that everything is working as it should. If you have any more questions please open another tic ... Darrell L Dipaling User InterfaceClosed   Amelia   Updated May 10, 2022 at 9:21am   2 Most recent comment from Marko Davidović:Hello Darrell, Thank you for purchasing our product, and for reaching out to us.There is no such option in Amelia, when a particular slot is already booked it will not appear as a booking option. For ... Tung Truong Email NotificationClosed   Amelia   Updated May 10, 2022 at 7:43am   10 Most recent comment from Uroš Jovanović:Hello Tung,Glad to hear that the issue has been resolved.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the ... Adam Customer AccountsClosed   Amelia   Updated May 10, 2022 at 7:41am   24 Most recent comment from Marko Davidović:Hello Adam.Please tell us if you may have done a booking test while logged in as an admin (or if this is your admin mail and customer mail)? If so in that case it could have happened that your admin m ... Matteo Start calendar from specific monthClosed   Amelia   Updated May 9, 2022 at 5:15pm   4 Most recent comment from Miloš Jovanović:Hello MatteoNo problem. Thank you, and if anything else happens or you have any other questions, please don't hesitate to reach out to us. Felicia Westerlund Missing EventsClosed   Amelia   Updated May 9, 2022 at 4:44pm   7 Most recent comment from Miloš Jovanović:Hi, Felicia I am happy to see that it worked as it should on your WP installation as well.We will make sure to make it part of the update.If anything else happens, please don't hesitate to cre ... Patrick Arehart Display Multiple Tags Short CodeClosed   Amelia   Updated May 9, 2022 at 4:42pm   2 Most recent comment from Uroš Jovanović:Hello Patrick,Thank you for reaching out to us.I am sorry to disappoint you, but at this time, this is not achievable with any of our built-in functionalities in Amelia. The developers might add this ... G W Can’t UpgradeClosed   Amelia   Updated May 9, 2022 at 4:15pm   2 Most recent comment from Miloš Jovanović:Hi, iamgniceFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to r ... Ahmed Mearaj Ali In event I can’t control the shown capacityClosed   Amelia   Updated May 9, 2022 at 2:52pm   4 Most recent comment from Uroš Jovanović:Hello Ahmed,You can use the following CSS code to hide the capacity from the booking form: .amelia-app-booking #amelia-booking-wrap #am-events-booking .am-event-list .am-event .am-event-data .am-event ... Cristi Event Booking for Logged in usersClosed   Amelia   Updated May 9, 2022 at 2:46pm   4 Most recent comment from Uroš Jovanović:Hello Cristi,Amelia doesn't yet have a membership feature, but it will be developed as a part of the Developer license (maybe even as part of the Pro license) in the future.  Any membership plug ... Gerhard Reus Maximum Persons per Event BookingClosed   Amelia   Updated May 9, 2022 at 1:10pm   2 Most recent comment from Marko Davidović:Hello Gerhard, Thank you for your interest in our product. Unfortunately, currently, this feature is not built-in in Amelia. We do not have such an option at the moment and one person can book the e ...