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Public Tickets

Julien Booking SystemClosed   Amelia   Updated February 8, 2022 at 9:38am   4 Most recent comment from [deleted]:Hi Julien1) If you want to add a customer to the existing group appointment, you don't need to create a new appointment, but edit existing.In the Customer(s) field you can choose the customer you ... Joëlle Stripe customer name displayClosed   Amelia   Updated February 8, 2022 at 8:46am   2 Most recent comment from [deleted]:Hi JoëlleThank you for reaching out to us.Yes, you can fill out Metadata and Description section in Amelia > Settings > Payments; the information entered here via placeholders will be sent to S ... Haarty Hanks Location and services not display front end of my websiteClosed   Amelia   Updated February 8, 2022 at 7:18am   4 Most recent comment from [deleted]:Hello HaartySorry for the delayed response.It could be a cache issue. Please deactivate Amelia, clear cache, activate Amelia, clear cache again. You can clear cache with the plugin "W3 Total Cache" or ... Jean McLain Limit booking option to specific day/timeClosed   Amelia   Updated February 7, 2022 at 3:59pm   2 Most recent comment from Uroš Jovanović:Hello Jean,Thank you for reaching out to us.You could simply set the working hours for an employee that is assigned to that service to have the working hours only on Saturdays from 3-5 and only those ... Conor Murphy Amelia BugsClosed   Amelia   Updated February 7, 2022 at 2:59pm   6 Most recent comment from Marko Davidović:Hello  Conor, Again we could not replicate the problem everything is working on our end. Please send us not only wp-admin (administrator) but also database and FTP so that we can try and help you a ... Rosetta Facciolini Amelia interaction wpDataTablesClosed   Amelia   Updated February 7, 2022 at 2:53pm   2 Most recent comment from Marko Davidović:Hello Rosetta,A custom query must be made either by this https://wpdatatables.com/documentation/creating-wpdatatables/creating-mysql-based-wpdatatables/ or (if you don't know how to generate a ... Farah Amend Roles/ CustomizationClosed   Amelia   Updated February 7, 2022 at 2:47pm   4 Most recent comment from Marko Davidović:Hello Farah,This is a customization of the plugin and that's not how Amelia should work. We don't know what you changed or added, but we don't support the plugin that's has chang ... mylene event list heightClosed   Amelia   Updated February 7, 2022 at 2:43pm   2 Most recent comment from Marko Davidović:Hello Mylene, Thank you for purchasing our product, and for reaching out to us.You can change the number of events on the front by setting "Default items per page" in General Settings: You do not need ... Luuk Joris Change text customer panelClosed   Amelia   Updated February 7, 2022 at 2:38pm   2 Most recent comment from Stanislav Snagovskiy:Hello Luuk,Thank you for reaching out to us.You can change it through the .po files in ameliabooking/languages/ folder. So if you are using en_US, go to wp-content/plugins/ameliabooking/languages/e ... ALEX RODBERG Restoring customer panel and employee panelClosed   Amelia   Updated February 7, 2022 at 2:18pm   2 Most recent comment from Uroš Jovanović:Hello Alex,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as th ... Marc Rossen Admin/Employee User RoleClosed   Amelia   Updated February 7, 2022 at 1:41pm   2 Most recent comment from Stanislav Snagovskiy:Hello Marc,Thank you for reaching out to us. You can't mix the admin account with any other role, you have to create an additional user with Amelia's employee role. There is a workaround w ... Brian Anthony New CustomerClosed   Amelia   Updated February 7, 2022 at 1:40pm   2 Most recent comment from Marko Davidović:Hello Brian, Thank you for purchasing our product, and for reaching out to us.Currently, there is no such feature built-in. Employees can create appointments from their employee panel only for existi ... Reynell My customers payments not processingClosed   Amelia   Updated February 7, 2022 at 1:28pm   2 Most recent comment from [deleted]:Hello ReynellWould you be able to provide us with a staging site, along with WP-admin (Administrator) user, FTP, and the database, so our developers can debug the plugin, and see what's going on? ... Brian Anthony email bugClosed   Amelia   Updated February 7, 2022 at 1:23pm   2 Most recent comment from Uroš Jovanović:Hello Brian,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as t ... Imtiyaaz Riley Amelia not working properlyClosed   Amelia   Updated February 7, 2022 at 1:18pm   15 Most recent comment from Uroš Jovanović:Hello Riley,For the FTP credentials, you will have to reach out to your hosting provider and ask them for the FTP credentials and provide us with those credentials. In regards to the error log, you w ...