Okay

Public Tickets

Anja Upgrade and then ...Closed   Amelia   Updated March 28, 2022 at 7:19am   2 Most recent comment from Marko Davidović:Hello Anja, Thank you for purchasing our product, and for reaching out to us. If you upgrade the license, it does not change automatically, you need to download it from our store and install it. We ... Nicole MacKenzie Formatting Amelia for my businessClosed   Amelia   Updated March 28, 2022 at 7:14am   2 Most recent comment from Marko Davidović:Hello Nicole, Thank you for purchasing our product, and for reaching out to us.  1. Each employee must have their own email address but you can add an additional address in Amelia/settings/notifica ... Richard Nickles schedule additional reminderClosed   Amelia   Updated March 27, 2022 at 5:30pm   4 Most recent comment from Miloš Jovanović:Hi, Richard- You can create an additional notification, and you can set it up to be sent when you need it - if I understood you already have one working for the day before - so if you do this, you c ... Falko Alexander On Sight PaymentClosed   Amelia   Updated March 25, 2022 at 8:48pm   6 Most recent comment from Miloš Jovanović:Hi, FalkoI sincerely apologise, as i understand your situation,but we are not able to promise if our developers will successfully implement an invoice feature.They will certainly start working on it s ... Stephen M Family PackagesClosed   Amelia   Updated March 25, 2022 at 8:30pm   4 Most recent comment from Miloš Jovanović:Hi, StephenMy apologies for such a late response time on the other ticket,but please be advised, as my colleague stated -  not to create the same questions on multiple tickets - just because it can d ... Stefan Müller Search for appointment_IDClosed   Amelia   Updated March 25, 2022 at 8:03pm   2 Most recent comment from Miloš Jovanović:Hi, StefanThank you for reaching out to us- I am sorry to disappoint you, but at this time, this is not achievable with any of our built-in functionalities in Amelia. At this time, we can search by cu ... Donald McGuinn Google calendar out of syncClosed   Amelia   Updated March 25, 2022 at 6:33pm   6 Most recent comment from Miloš Jovanović:Hey, DonaldWe will now escalate this with our 2nd level Team, to see the best way to take this issue.In the meantime, we might need to access your setup to take a look remotely.Can you please provide ... Dimitri Van Looy client user emailClosed   Amelia   Updated March 25, 2022 at 3:39pm   12 Most recent comment from Uroš Jovanović:Hello Dimitri,Glad to hear that.Feel free to contact us if you have any other questions. ts tips/gratuitiesClosed   Amelia   Updated March 25, 2022 at 2:43pm   3 Most recent comment from Miloš Jovanović:Hi, tsMy apologies for such a late response time.-I am sorry to disappoint you, but a standard way of setting up tips or gratuities is currently not possible with Amelia.Our developers might add somet ... Russ Weekes SMS NotificatonClosed   Amelia   Updated March 25, 2022 at 2:41pm   8 Most recent comment from Uroš Jovanović:Hello Russ,Thank you for providing me with an update.Did you use any plugins for cron job?WP Crontrol plugin is the best option if you're not familiar with cron jobs. You can find more info abou ... Romario Renee Gaps in booking timesClosed   Amelia   Updated March 25, 2022 at 2:39pm   4 Most recent comment from Uroš Jovanović:Hello Romario,Thank you for providing me with the admin credentials. Unfortunately, the credentials seem to be incorrect.Can you double-check from your end and provide me with the correct credentials ... Rory Finch Changing the address of our location called Reach Personal Training TO Unit 9 Carr Mills Business Park, 919 Bradford Rd, Birstall, Batley WF17 9JYClosed   Amelia   Updated March 25, 2022 at 2:28pm   13 Most recent comment from Uroš Jovanović:Hello Rory,Thank you for reaching back to us.1. Amelia uses Google Maps API, thus meaning that Amelia does not have its own logic for locations.2. By client, are you referring to a customer in Amelia ... Daniel ​How to let a client pay through Mollie/online for a service if we make an apointment in the back-end for the client?Closed   Amelia   Updated March 25, 2022 at 2:11pm   4 Most recent comment from Uroš Jovanović:Hello Daniel,It is possible through the front-end and we have several different payment methods including Stripe, PayPal, Mollie, Razorpay, and WooCommerce. You can read more about the payment methods ... MariusDesign Amelia customer account not creating wordpress accountClosed   Amelia   Updated March 25, 2022 at 12:52pm   2 Most recent comment from Marko Davidović:Hello, Thank you for purchasing our product, and for reaching out to us.Yes, you can look them up in the database and delete them there.You do not need to give us admin credentials you can create a st ... Denis translationClosed   Amelia   Updated March 25, 2022 at 12:21pm   15 Most recent comment from Aleksandar Vuković:Hey Denis,This is a bug then. When you delete the additional language in Amelia's General settings, the strings you changed for that additional language remain on the front-end for some reason.O ...