As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Marginean Denis Multiple appointment formsClosed   Amelia   Updated August 8, 2022 at 11:31am   2 Most recent comment from Marko Davidović:Hello Denis, Thank you for reaching out to us.Yes of course you can achieve it. We don't know exactly how you want it to look and which shortcode you are useing, but we are sending you a complete ... AndyLin Want to know picture's size proportionClosed   Amelia   Updated August 8, 2022 at 10:52am   2 Most recent comment from Aleksandar Vuković:Hello Andy Lin. There are no defined image sizes. You don't have to add images with a big resolution since they will not be used in full size and they would only take up space.The proportion is ... Marcos Reserve for daysClosed   Amelia   Updated August 8, 2022 at 10:24am   2 Most recent comment from Marko Davidović:Hello Marcos, Thank you for reaching out to us, but unfortunately, the plugin cannot be used for multi-day bookings. It's currently limited to appointments and services with fixed durations that ... Cristina Matita GDPRClosed   Amelia   Updated August 8, 2022 at 9:29am   4 Most recent comment from Marko Davidović:Hello Cristina,We do not store this data and we do not have access to it and everything is stored with you on your servers that is very important to mention and when you add the terms of use or consen ... Irene Admin booking for customerClosed   Amelia   Updated August 8, 2022 at 9:16am   2 Most recent comment from Marko Davidović:Hello Irene, Thank you for reaching out to us.Unfortunately, it is not possible to override even with that option. When buffer time is enabled or Use service duration for booking a time slot, even the ... tammy unable to see description of service when bookingClosed   Amelia   Updated August 8, 2022 at 8:07am   2 Most recent comment from Marko Davidović:Hello Tammy, Thank you for reaching out to us.For now, the service description can only be displayed if you use our catalog shortcode. If you are using the step-by-step booking form, in that case, th ... Mark Maxwell Country code listingClosed   Amelia   Updated August 8, 2022 at 7:09am   2 Most recent comment from Marko Davidović:Hello Mark, Thank you for reaching out to us.We will forward your proposal to the appropriate sector and you can also add it as a suggestion on this page.  Features are pushed up on our "to-do" lis ... Hank Product Details in WooCommerceClosed   Amelia   Updated August 8, 2022 at 6:21am   2 Most recent comment from Marko Davidović:Hello Hank, Thank you for reaching out to us.This is the default description of WooCommerce's cart. Here's how this can be overridden. Go to Amelia Settings/Payments, and scroll down and ope ... Yash Kanthale Location IssueClosed   Amelia   Updated August 5, 2022 at 9:30am   30 Most recent comment from Aleksandar Vuković:Hello Yash.I don't have that information. Our developers are implementing forms one by one. The next one scheduled is the Catalog form, and I suppose the Event List form is next on the list.It s ... Lissi Sigillo Mandatory Booking FieldsClosed   Amelia   Updated August 5, 2022 at 8:19am   6 Most recent comment from Marko Davidović:Hello Lissi,No worries that is why we are here to help in any way we can.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave ... Robin Critical Error in WooCommerce shopping basketClosed   Amelia   Updated August 5, 2022 at 6:16am   2 Most recent comment from Marko Davidović:Hello Robin,  Thank you for contacting us. We are sending you the latest version of Amelia in the attachment and a short instruction on how to update Amelia to the latest version. Go to Amelia Settin ... Frédéric Prud\'homme Email confirmation received but not in the calendarClosed   Amelia   Updated August 4, 2022 at 7:40pm   5 Most recent comment from Miloš Jovanović:Hi, Frédéric Thank you for the update.Yes, i agree with you.  It is possible that something regarding that capacity was the issue;but i am very happy to see that you don't have any further i ... Sandra M Cloud Help with showing different events on different calendarsClosed   Amelia   Updated August 4, 2022 at 1:04pm   2 Most recent comment from Marko Davidović:Hello Sandra, Thank you for reaching out to us.You can try to achieve this with our tag shortcodes[ameliaevents tag='name'] if you want to show just the events that belong to the same tag d ... Tania Hiatt Amelia customer and employee portalClosed   Amelia   Updated August 4, 2022 at 12:28pm   4 Most recent comment from Marko Davidović:Hello Tania,We're not sure that you can't prevent them from seeing the email address anyway, but if you can, that's great.We wish you all the best. Jarno Kylander Auto advance to booking confirmed pageClosed   Amelia   Updated August 4, 2022 at 11:43am   6 Most recent comment from Marko Davidović:Hi, Jarno It is very possible that it makes a difference as soon as they wrote it. Give it a try and let us know how it goes.