We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

kamran khan Customer Panel - Cannot setup username/passwordClosed   Amelia   Updated July 25, 2022 at 4:54pm   4 Most recent comment from Miloš Jovanović:Hi, TedSorry for the delayI can see that you reported this was resolved, on your ticket, so we will close this ticket.But of course, if anyone notices this issue coming back - don't hesitate to ... Simon public.js SyntaxErrorClosed   Amelia   Updated July 26, 2022 at 11:46am   5 Most recent comment from Uroš Jovanović:Hello Simon,Thank you for your patience.Can you please try and disable the combined JS and CSS through SiteGround optimizer, clear cache, try again, and if that does not help you, would you be able t ... Amos Vizer Can I issue certificates to event participants?Closed   Amelia   Updated July 25, 2022 at 1:30pm   2 Most recent comment from Marko Davidović:Hello m, Thank you for reaching out to us.I'm afraid, at the moment there's no feature for certificates or invoices for Customers in Amelia.Therefore, certificates or invoices should be pro ... Roberto Day break tiemClosed   Amelia   Updated July 25, 2022 at 1:26pm   2 Most recent comment from Marko Davidović:Hello Roberto, Thank you for reaching out to us.Unfortunately, the plugin cannot be used for multi-day bookings. It's currently limited to appointments and services with fixed durations that cann ... Ovidio Email repetition on rejected customerClosed   Amelia   Updated July 25, 2022 at 4:32pm   5 Most recent comment from Miloš Jovanović:Hi, OvidioWe can confirm that we definitely isolated a bug that is causing the issues you have for both notifications and the status changes between Amelia and WooCommerce.As we mentioned on your oth ... Martina Rick Wrong price when assigning packages from backendClosed   Amelia   Updated July 25, 2022 at 11:58am   6 Most recent comment from Uroš Jovanović:Hello Martina,Thank you for that. We will respond to that ticket as soon as possible.  SKINMEDIC Wrong way to display the StepByStep2 calendarClosed   Amelia   Updated July 25, 2022 at 11:11am   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can you pl ... Michael Baker Styling questionsClosed   Amelia   Updated July 25, 2022 at 10:48am   9 Most recent comment from Uroš Jovanović:Hello Michael,Glad to hear that the issue has been resolved.Please reach out to us if you have any other questions. Rene Kunz Custom Field for Customers text inputClosed   Amelia   Updated July 25, 2022 at 10:20am   2 Most recent comment from Uroš Jovanović:Hello Rene,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featur ... George Google Calendar errorClosed   Amelia   Updated July 25, 2022 at 10:07am   4 Most recent comment from Uroš Jovanović:Hello George,Thank you for the update.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that� ... Christen Customize employee panelClosed   Amelia   Updated July 25, 2022 at 10:07am   2 Most recent comment from Aleksandar Vuković:Hello Christen.Thank you for reaching out to us.Panels are not yet included in the Customize section of Amelia. They will be in the future, but at the moment, we don't have an ETA. The panels use ... Abigail Bemus Customer SMS not workingClosed   Amelia   Updated July 25, 2022 at 9:31am   2 Most recent comment from Uroš Jovanović:Hello Abigail,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as ... Hank HTML Email Notification issuesClosed   Amelia   Updated July 25, 2022 at 9:16am   2 Most recent comment from Uroš Jovanović:Hello Hank,Thank you for reaching out to us.What HTML tags have you added to the email template?Looking forward to your reply. PERIKLIS ANAGNOSTOPOULOS Backend appointmentsClosed   Amelia   Updated July 25, 2022 at 9:13am   2 Most recent comment from Uroš Jovanović:Hello Periklis,Thank you for reaching out to us.Most likely in your backend option "Allow admin to book appointment at any time" is enabled (Amelia - Settings - Role Settings - Admin), since you hav ... Brandon Suggestion on Search Booking View DisplayClosed   Amelia   Updated July 25, 2022 at 9:06am   2 Most recent comment from Marko Davidović:Hello Brandon, Thank you for reaching out to us.We thank you for your suggestion and I'll kindly ask you to add it as a feature suggestion on this page.  Features are pushed up on our "to-do" ...