We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Rosenyl PREGUNTAS SOBRE AMELIAClosed   Amelia   Updated July 28, 2022 at 6:07am   7 Most recent comment from Marko Davidović:Hello Rosenyl After further inspection of the page, we encountered two Ajax 423 errors. We can initially see the Service selection, but if we select and press "Continue", the time slots are just spin ... Mrs Nicola D Ragon-Paxton NotificationsClosed   Amelia   Updated July 27, 2022 at 2:34pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.In order to do this, you can create a custom notification template on the Amelia/Notifications page. Please check the screenshots below:Please let me know if thi ... Eric Brulmans Multi dates eventsClosed   Amelia   Updated July 27, 2022 at 2:03pm   2 Most recent comment from Uroš Jovanović:Hello Eric,Thank you for reaching out to us.That is currently not possible as the multi-day events are treated as a single event with multiple dates.You can suggest that feature on the following link ... Natascha Vantuykom customer panelClosed   Amelia   Updated July 27, 2022 at 11:50am   2 Most recent comment from Marko Davidović:Hello Natascha, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. Amelia's panels are separate entities and for now, the customers need to log in ... Hafid Booking multiple servicesClosed   Amelia   Updated July 27, 2022 at 11:31am   2 Most recent comment from Marko Davidović:Hello Hafid, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. Every service and every appointment needs to be booked one by one.But it is a good sugge ... Oliver Bode Teilnehmer hinzufügen nach 3 Tagen sperrenClosed   Amelia   Updated July 27, 2022 at 11:28am   2 Most recent comment from Marko Davidović:Hello Oliver, Thank you for reaching out to us.Please note that the official support language is English, and we have to use Google Translator to try and understand other languages. Since a lot can b ... kamran khan Booking multiple servicesClosed   Amelia   Updated July 27, 2022 at 11:24am   2 Most recent comment from Marko Davidović:Hello kamran khan, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. All services need to be booked one by one. That is how Amelia is designed but it i ... Ruud Pictogram paymentClosed   Amelia   Updated July 27, 2022 at 11:15am   4 Most recent comment from Marko Davidović:Hello Ruud,All the customizations you want to do outside of the standard options that are built into Amelia do not fall under our support system. So this one you have to do it yourself I'm afraid ... Miriam remove reference from placeholder.comClosed   Amelia   Updated July 27, 2022 at 10:08am   2 Most recent comment from Marko Davidović:Hello Miriam, I'm afraid that we didn't quite get what you want to achieve exactly? In general, Amelia is GDPR compliant, you can add a consent checkbox to the booking forms and all the dat ... Virginia Class Full Option?Closed   Amelia   Updated July 27, 2022 at 9:51am   2 Most recent comment from Marko Davidović:Hello Virginia, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. this is how Amelia is designed. When the class is full, time slots disappears.I' ... Oliver Bode Export Customers from EventClosed   Amelia   Updated July 27, 2022 at 9:34am   2 Most recent comment from Marko Davidović:Hello Oliver, Thank you for reaching out to us.You can not export only events, unfortunately. You can go to Amelia/finance section and there you will have the option for export in the upper right corn ... Wulf-Peter Paezold Spooky Situation after update?Closed   Amelia   Updated July 27, 2022 at 8:15am   4 Most recent comment from Marko Davidović:Hello Wulf-Peter,You are most welcome, we are here to help in any way that we can. We are glad to hear that everything is working again, sometimes is just a caching issue. Hopefully, this will not ha ... Martinez Person typesClosed   Amelia   Updated July 27, 2022 at 7:48am   2 Most recent comment from Aleksandar Vuković:Hello Martinez.Something like this is currently only possible with Events by configuring custom prices: https://wpamelia.com/events-pricing/We'll work on it for appointments in the future, but t ... Gil Mail notifications to faulty mailadresClosed   Amelia   Updated July 27, 2022 at 7:13am   5 Most recent comment from Gil:Any update on this? This happened again a few days ago and all mails went crazy.I changed the faulty e-mail address but right now it is not sending out for new bookings at all.We still have two cron ... Oliver Bode Gutschein 10 mal nutzenClosed   Amelia   Updated July 27, 2022 at 7:02am   2 Most recent comment from Marko Davidović:Hello Oliver, Thank you for reaching out to us.Please note that the official support language is English, and we have to use Google Translator to try and understand other languages. Since a lot can b ...