As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay

Public Tickets

Nicole New Step by Step bookingClosed   Amelia   Updated August 2, 2022 at 11:25am   13 Most recent comment from Miloš Jovanović:Hi, Nicole  I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets. My apologie ... Luis Valdés Client requirementsClosed   Amelia   Updated August 2, 2022 at 11:22am   5 Most recent comment from Miloš Jovanović:Hi, Luis Firstly, my apologies for all the waiting time.1.At this time, for the StepByStep forms ( both old and new) , we don't have a way to present only a single Package through a shortcode ... Annika Questions to answer to find employeeClosed   Amelia   Updated August 2, 2022 at 10:28am   4 Most recent comment from Marko Davidović:Hello Annika,Unfortunately, we are not familiar with any plugin that could achieve this alone, or even with Amelia. Otherwise, we would be happy to recommend it to you. Daniel BetaClosed   Amelia   Updated August 2, 2022 at 10:09am   4 Most recent comment from Marko Davidović:Hello Daniel,We are sorry if there was a misunderstanding, and we will forward you directly to the appropriate sector. And we will close this ticket per your requiest.We wish you all the best. Robin Cant install pluginClosed   Amelia   Updated August 2, 2022 at 9:47am   2 Most recent comment from Marko Davidović:Hello Robin, Thank you for reaching out to us.The message, ‘the link you followed has expired,’ is most often received when you’re uploading either a WordPress plugin or theme. With all standar ... Sebastian Adrian-Kalchhauser Custom Fields IssuesClosed   Amelia   Updated August 2, 2022 at 9:13am   2 Most recent comment from Marko Davidović:Hello Sebastian, Thank you for reaching out to us.We will try to answer all your questions as best as possible.Attachment - The upload size depends on WordPress' upload size which can be seen if ... Kamal Kishor Service, Employee selection sequence changeClosed   Amelia   Updated August 1, 2022 at 5:33pm   5 Most recent comment from Miloš Jovanović:Hi, Kamal Sorry for the delayed answer.I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to creat ... Bodo parameter an booking form übergebenClosed   Amelia   Updated August 1, 2022 at 3:21pm   6 Most recent comment from Uroš Jovanović:Hello Bodo,I hope so too.In the meantime, please let us know if you have any other questions. Kamal Kishor Email & Phone no field mandatoryClosed   Amelia   Updated August 1, 2022 at 1:56pm   2 Most recent comment from Marko Davidović:Hello Kamal, Thank you for reaching out to us.You need to set them to be mandatory in Amelia/customize sections as wellAfter that, all should be fine. Please try the and let us know how it goes.Lookin ... Veljko Cosic Group AppointmentsClosed   Amelia   Updated August 1, 2022 at 1:07pm   2 Most recent comment from Marko Davidović:Hello Veljko,  Thank you for purchasing Amelia, and for reaching out to us.  If you do not want to offer group classes you need to disable the option "Allow booking below minimum capacity" in Ameli ... Luis Valdés Display a specific Package with step by step booking 2.0Closed   Amelia   Updated August 1, 2022 at 12:45pm   2 Most recent comment from Marko Davidović:Hello Luis, Thank you for reaching out to us.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it ... Daniel Setting 2 locations for 1 staff memberClosed   Amelia   Updated August 1, 2022 at 12:28pm   2 Most recent comment from Marko Davidović:Hello Daniel, Thank you for reaching out to us.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that i ... Luis Valdés Please help me with the shortcake for packagesClosed   Amelia   Updated August 1, 2022 at 10:32am   4 Most recent comment from Uroš Jovanović:Hello Luis,That is currently not possible as step-by-step booking forms are not able to display the specific package. But, our developers are working on implementing a 2.0 catalog booking form where ... Beata Kohlbek integration of Microsoft TEAMSClosed   Amelia   Updated August 1, 2022 at 8:29am   2 Most recent comment from Marko Davidović:Hello Beata, Thank you for reaching out to us.Unfortunately, still currently, this feature is not built-in in Amelia. I'll kindly ask you to add it as a feature suggestion on this page.  Featu ... mostodimalto How can i keep using catalog view and have the new StepByStep form enabled?Closed   Amelia   Updated August 1, 2022 at 7:57am   3 Most recent comment from Marko Davidović:Hello Matteo and Sam, Thank you for reaching out to us.Amelia doesn't work like that, we'll try to explain in a little more detail. Each form works in a certain way, and you explained to us ...