As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Eduardo All notifications to the same emailClosed   Amelia   Updated August 9, 2022 at 1:38pm   3 Most recent comment from Marko Davidović:Hello Eduardo, Thank you for reaching out to us.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that ... tammy credit card info not workingClosed   Amelia   Updated August 9, 2022 at 1:34pm   4 Most recent comment from Marko Davidović:Hello Tammy,We are glad to hear that everything has been resolved and that everything is working as it should now. Sometimes it is simply a cashing issue, and as soon as the cache is cleared, everythi ... Justin Brooks Plug not workingClosed   Amelia   Updated August 9, 2022 at 1:17pm   2 Most recent comment from Marko Davidović:Hello Justin, Thank you for reaching out to us.We went to your site and tested it and everything works as it should and it opens without any issues. You can see that in the screenshots and in the vide ... Christine Baird Can I add a terms and conditions page to my booking process?Closed   Amelia   Updated August 9, 2022 at 12:10pm   2 Most recent comment from Marko Davidović:Hello Christine, Thank you for reaching out to us.To add a link to Terms & Conditions, you can use "Checkbox" or "Radio" custom fields. In the custom field you need to add an anchor tag like this: Te ... Promsy Célia Days offClosed   Amelia   Updated August 9, 2022 at 11:04am   2 Most recent comment from Marko Davidović:Hello Promsy, Thank you for reaching out to us.You can use our option special days. You can find it in Amelia/employee/edit employee/special days.You can read more about this option on the following l ... Alex Help with proper configuration for sending calendar invitesClosed   Amelia   Updated August 9, 2022 at 9:57am   2 Most recent comment from Marko Davidović:Hello Alex, Thank you for reaching out to us.In order for the employee to receive more information about the appointment, you need to place additional placeholders Amelia/integrations/Zoom in the meet ... Denis Payment Update and Name UpdateClosed   Amelia   Updated August 9, 2022 at 9:42am   2 Most recent comment from Marko Davidović:Hello Denis, Thank you for reaching out to us.That's up to Paddle, it's our reseller, we don't take your data, only your mail. You need to contact them/to write to them at https://paddl ... Mariano Arias Amelia DefectsClosed   Amelia   Updated August 9, 2022 at 8:31am   2 Most recent comment from Marko Davidović:Hello Mariano, Thank you for reaching out to us.I checked in the system and we see that all tickets have been answered. Now we have the 5.1 version which contains a lot of fixes and we are sending it ... Nicolas Briot appointment tracking does not work despite CRON settings in CpanelClosed   Amelia   Updated August 9, 2022 at 7:46am   3 Most recent comment from Marko Davidović:Hello , Thank you for reaching out to us. Cron is not Amelia's feature cron is a WordPress feature. You can use cron with Amelia, but setting cron is not part of Amelia's support because it ... David Subers NotificationsClosed   Amelia   Updated August 10, 2022 at 9:51am   5 Most recent comment from Miloš Jovanović:Hi, David  We confirmed all the details with our QA testers. Basically, the logic behind the %coupon_used% is currently set in that way, but we passed all the details to our management and the deve ... Catalin Savin cod QRClosed   Amelia   Updated August 8, 2022 at 7:56pm   4 Most recent comment from Miloš Jovanović:Hi, Catalin You're welcomePlease don't hesitate to open new tickets for any question you might have.Have a nice day Brandon Direct link on specific eventClosed   Amelia   Updated August 8, 2022 at 7:50pm   4 Most recent comment from Miloš Jovanović:Hi, BrandonIf you need to show only one specific event through a link;create a link to a page where this Event will be;then on this page, you can set one of these shortcodes :[ameliaevents event=1] i ... charlier custom fields not appearingClosed   Amelia   Updated August 8, 2022 at 3:09pm   2 Most recent comment from Stanislav Snagovskiy:Hello Charlier, Thank you for reaching out to us. It probably can be done with some custom work, but our developers are very busy at the moment, working on some priority tasks and fixing bugs and issu ... Kenneth Høiland Bad install, nothing worksClosed   Amelia   Updated August 8, 2022 at 1:37pm   7 Most recent comment from Miloš Jovanović:Hi, Kenneth I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets.May I ask you ... Bence Nagy Differ week A and week BClosed   Amelia   Updated August 8, 2022 at 12:55pm   2 Most recent comment from Marko Davidović:Hello Bence, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. In order to achieve this, you need to change the working days manually from week to week ...