We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Veljko Cosic Group AppointmentsClosed   Amelia   Updated August 1, 2022 at 1:07pm   2 Most recent comment from Marko Davidović:Hello Veljko,  Thank you for purchasing Amelia, and for reaching out to us.  If you do not want to offer group classes you need to disable the option "Allow booking below minimum capacity" in Ameli ... Luis Valdés Display a specific Package with step by step booking 2.0Closed   Amelia   Updated August 1, 2022 at 12:45pm   2 Most recent comment from Marko Davidović:Hello Luis, Thank you for reaching out to us.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it ... Daniel Setting 2 locations for 1 staff memberClosed   Amelia   Updated August 1, 2022 at 12:28pm   2 Most recent comment from Marko Davidović:Hello Daniel, Thank you for reaching out to us.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that i ... Luis Valdés Please help me with the shortcake for packagesClosed   Amelia   Updated August 1, 2022 at 10:32am   4 Most recent comment from Uroš Jovanović:Hello Luis,That is currently not possible as step-by-step booking forms are not able to display the specific package. But, our developers are working on implementing a 2.0 catalog booking form where ... Beata Kohlbek integration of Microsoft TEAMSClosed   Amelia   Updated August 1, 2022 at 8:29am   2 Most recent comment from Marko Davidović:Hello Beata, Thank you for reaching out to us.Unfortunately, still currently, this feature is not built-in in Amelia. I'll kindly ask you to add it as a feature suggestion on this page.  Featu ... mostodimalto How can i keep using catalog view and have the new StepByStep form enabled?Closed   Amelia   Updated August 1, 2022 at 7:57am   3 Most recent comment from Marko Davidović:Hello Matteo and Sam, Thank you for reaching out to us.Amelia doesn't work like that, we'll try to explain in a little more detail. Each form works in a certain way, and you explained to us ... kamran khan gym classes - amelia setupClosed   Amelia   Updated August 1, 2022 at 6:44am   2 Most recent comment from Marko Davidović:Hello Khan, Thank you for reaching out to us.The working hours of the service depend on the working hours of the employee. If you want, for example, that the service can be booked on Fridays from 15 t ... cave Zoom integration licensesClosed   Amelia   Updated August 1, 2022 at 12:49pm   3 Most recent comment from Miloš Jovanović:Hi, cave I am just following up on this - The senior Team has advised me that all the information i gave you is correct, and there is no additional advice.Please let me know if you have any question ... Martina Rick Booking form adjustmentClosed   Amelia   Updated July 29, 2022 at 1:55pm   8 Most recent comment from Marko Davidović:Hi, Martina Yes, we are developing completely all new forms for Amelia 2.0. It will take a little more time to implement everything, but all the old ones will be replaced by new forms. You can disp ... Ling He SMS NotificationsClosed   Amelia   Updated July 29, 2022 at 1:46pm   11 Most recent comment from Uroš Jovanović:Hello Ling,Thank you for that.Looking forward to your update. Michelle Z Matta ConfigurationClosed   Amelia   Updated July 29, 2022 at 1:31pm   4 Most recent comment from Stanislav Snagovskiy:Dear Michelle,You are welcome,Currently, this cannot be done without Elementor, we have plans to add this at some point in the future, but I won't be able to provide you with an ETA.If you have ... Bertrand Escaffre Employee panel specific days not functionnalClosed   Amelia   Updated July 29, 2022 at 1:01pm   2 Most recent comment from Marko Davidović:Hello Bertrand, Thank you for reaching out to us. We are sending you the latest version of Amelia in the attachment, please install this one and make sure to purge the cache after that, and let us kn ... Tehmoor Phone number sectionClosed   Amelia   Updated July 29, 2022 at 12:38pm   2 Most recent comment from Marko Davidović:Hello Tehmoor, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. There is no feature in Amelia at this moment where we can limit or check how many num ... Arjan Deposit paymentClosed   Amelia   Updated July 29, 2022 at 9:11am   2 Most recent comment from Marko Davidović:Hello Marcel,Unfortunately, currently, this feature is not built-in in Amelia. The deposit can only amount to the entire value of the service, it cannot be higher than the price of the appointment.I&# ... Pascal Setup Capacity issuesClosed   Amelia   Updated July 29, 2022 at 8:24am   2 Most recent comment from Marko Davidović:Hello Pascal, I'm afraid that we didn't quite get what you want to achieve exactly? Can you explain to us in a little more detail, and send us a couple of screenshots?Looking forward to your ...