As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Eleanor Hayes email smpt for G suiteClosed   Amelia   Updated July 28, 2022 at 3:03pm   4 Most recent comment from Miloš Jovanović:Hi, Eleanor  Sorry for the delayed answer. I was only asking for your credentials, in order to test if the issue on this site might be due to Email credentials issue, or PhPMailer error, or anythin ... Sandy Google analytics integrationClosed   Amelia   Updated August 1, 2022 at 1:34pm   9 Most recent comment from Miloš Jovanović:Hi, GarretMy apology, the senior colleagues explained this further, in regards to what you described as the goal , to be more specific.I didn't see that at first, now i pass the details, here i ... Nicholas Bozzo Calendar select day on manual appointment not workingClosed   Amelia   Updated July 28, 2022 at 12:52pm   15 Most recent comment from Miloš Jovanović:Hi, Nicholas Thank you for reporting more details - we did not spot this right away.Our developers have found a bug on your site - again, this one is also very strange and we never saw this before,� ... Martina Rick Calendar display issue in backend and possible connection to Apple iCalClosed   Amelia   Updated July 28, 2022 at 11:38am   4 Most recent comment from Marko Davidović:Hello Martina,Yes, we would like to ask you to also leave that as a feature suggestion if you don't mind. I will forward your proposal to the appropriate sector. But it's best to leave a fe ... Above All Media Manual BookingClosed   Amelia   Updated July 28, 2022 at 10:57am   3 Most recent comment from Marko Davidović:Hello "Above All Media" and Devan, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. I'll kindly ask you to add it as a feature suggestion on this ... Roshan Sujeebun how to change the Event Title and Description is displayed in the Google CalendarClosed   Amelia   Updated July 28, 2022 at 10:47am   4 Most recent comment from Miloš Jovanović:Hi, Roshan I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets. My apologies ... anani Lawson Amelia auto update not workingClosed   Amelia   Updated July 28, 2022 at 10:39am   2 Most recent comment from Marko Davidović:Hello Anani, Thank you for reaching out to us.Thank you for the compliments, we will continue to improve Amelia. Auto updates are possible in Amelia, it all depends on your site settings. You also nee ... Philipp Hofstetter scroll issueClosed   Amelia   Updated July 28, 2022 at 3:18pm   5 Most recent comment from Miloš Jovanović:Hi, PhilippI can confirm that our developers have flagged this now, officially as a bug. Thank you very much for pointing it out for us. The developers will do their best to make a fix as soon as po ... alain baud google agenda feedbackClosed   Amelia   Updated July 28, 2022 at 8:23am   5 Most recent comment from Marko Davidović:Hello Alain,Also we should mention that the integration with Google Calendar is also supported for events in Amelia, so employees can have their events in their calendars as well. In order for an eve ... Rosenyl PREGUNTAS SOBRE AMELIAClosed   Amelia   Updated July 28, 2022 at 6:07am   7 Most recent comment from Marko Davidović:Hello Rosenyl After further inspection of the page, we encountered two Ajax 423 errors. We can initially see the Service selection, but if we select and press "Continue", the time slots are just spin ... Mrs Nicola D Ragon-Paxton NotificationsClosed   Amelia   Updated July 27, 2022 at 2:34pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.In order to do this, you can create a custom notification template on the Amelia/Notifications page. Please check the screenshots below:Please let me know if thi ... Eric Brulmans Multi dates eventsClosed   Amelia   Updated July 27, 2022 at 2:03pm   2 Most recent comment from Uroš Jovanović:Hello Eric,Thank you for reaching out to us.That is currently not possible as the multi-day events are treated as a single event with multiple dates.You can suggest that feature on the following link ... Natascha Vantuykom customer panelClosed   Amelia   Updated July 27, 2022 at 11:50am   2 Most recent comment from Marko Davidović:Hello Natascha, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. Amelia's panels are separate entities and for now, the customers need to log in ... Hafid Booking multiple servicesClosed   Amelia   Updated July 27, 2022 at 11:31am   2 Most recent comment from Marko Davidović:Hello Hafid, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. Every service and every appointment needs to be booked one by one.But it is a good sugge ... Oliver Bode Teilnehmer hinzufügen nach 3 Tagen sperrenClosed   Amelia   Updated July 27, 2022 at 11:28am   2 Most recent comment from Marko Davidović:Hello Oliver, Thank you for reaching out to us.Please note that the official support language is English, and we have to use Google Translator to try and understand other languages. Since a lot can b ...