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Public Tickets

Tracy Farnden Clock 24 hours out - calendar shows wrong date for event plannerClosed   Amelia   Updated May 17, 2022 at 9:49am   4 Most recent comment from Marko Davidović:Hello Tracy,  Thank you for contacting us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as tha ... Christine Weeks booked event notification not sent when attendee added manuallyClosed   Amelia   Updated May 17, 2022 at 9:08am   13 Most recent comment from Marko Davidović:Hello Christine, You are most welcome, and we are happy that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all the ... Filippos Sdralias Dynamic Pricing per total numberClosed   Amelia   Updated May 17, 2022 at 6:25am   6 Most recent comment from Marko Davidović:Hello Filippos,You can try with coupons. Coupons can be sent automatically after X number of appointments. For this reason, I suggested that you have services that will be called, for example, a group ... Christian Malaquias activate Amelia licenseClosed   Amelia   Updated May 16, 2022 at 10:50pm   2 Most recent comment from Uroš Jovanović:Hello Christian,Thank you for reaching out to us.If you see this screen, that means that you still have the Lite version of the plugin installed. The Lite version needs to be deactivated/deleted, and ... Adam blank screenClosed   Amelia   Updated May 16, 2022 at 10:34pm   4 Most recent comment from Uroš Jovanović:Hello Adam,I navigated to the page that you provided me with and I can see the booking form on that page.Can you please double-check from your end and provide me with an update on this issue?Looking f ... Anne-Camille Monet User RoleClosed   Amelia   Updated May 16, 2022 at 10:14pm   4 Most recent comment from Uroš Jovanović:Hello Anne-Camille,Glad to hear that the issue has been resolved.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a revi ... Marina display bug in the total cost when the promo code = 100%Closed   Amelia   Updated May 19, 2022 at 1:34pm   5 Most recent comment from Miloš Jovanović:Hi, MarinaApologies once more for the waiting time.We have identified this as a bug.  Our developers are working on fixing it. They will do their best to fix it in time of the next update, but i can ... Ángel Moraga González View in mobileClosed   Amelia   Updated May 16, 2022 at 6:32pm   2 Most recent comment from Miloš Jovanović:Hi, ÁngelFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Clarence Simms Services not savingClosed   Amelia   Updated May 16, 2022 at 4:52pm   3 Most recent comment from Uroš Jovanović:Hello Clarence,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as ... Peter DeBenedittis unable to schedule work breaks & don't want automatic password emailClosed   Amelia   Updated May 16, 2022 at 4:40pm   10 Most recent comment from Uroš Jovanović:Hello Peter,Glad to hear that the issue has been resolved.Please reach out to us if you have any other questions. Frédéric Prud\'homme Copy of the planningClosed   Amelia   Updated May 16, 2022 at 3:33pm   4 Most recent comment from Uroš Jovanović:Hello Frédéric,You could do that and it will work, but please note that when one employee has a busy event on the calendar, the time slot will be blocked for other employees as well. I would sugges ... Bérangère Email notification failedClosed   Amelia   Updated May 16, 2022 at 3:18pm   12 Most recent comment from Uroš Jovanović:Hello Bérangère,In order to continue using SMTP with Gmail, you will need to set up an App Password for Amelia. App Passwords can only be used with accounts that have 2-Step Verification turned o ... Liv Woocommerce subscriptionClosed   Amelia   Updated May 16, 2022 at 2:45pm   2 Most recent comment from Uroš Jovanović:Hello Liv,Thank you for reaching out to us.Amelia is designed to work with WooCommerce, not its add-ons, so integration with this (or any other extension) is not confirmed, and we can't guarantee ... Kenneth Larson Amelia setup issuesClosed   Amelia   Updated May 16, 2022 at 1:44pm   6 Most recent comment from Uroš Jovanović:Hello Kenneth, You could open the picture I attached to the previous response in the new tab.I could not log into the back-end of your website with the credentials you provided below.Please double-ch ... Vanessa How can I see my Amelia Plugin translatedClosed   Amelia   Updated May 16, 2022 at 1:17pm   6 Most recent comment from Uroš Jovanović:Hello Vanessa,Please note that we do not have translators in our company, so all translated languages Amelia has have been translated by our customers. If you find any inconsistencies with the transla ...