We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Romain Campenon Delete some details about serviceClosed   Amelia   Updated August 2, 2022 at 1:14pm   2 Most recent comment from Marko Davidović:Hello Romain, Thank you for reaching out to us.You can cannot disable all data from the booking form, but everything that you can disable can be done in Amelia/customize/catalog There you can find an ... Oliver Bode New Customer createClosed   Amelia   Updated August 2, 2022 at 12:37pm   2 Most recent comment from Marko Davidović:Hello Sebastian, Thank you for reaching out to us.An account cannot be created and the customer cannot access the panel until he has booked the first appointment. Only after booking the first appointm ... Oliver Bode QR CodeClosed   Amelia   Updated August 2, 2022 at 12:05pm   2 Most recent comment from Uroš Jovanović:Hello Oliver,Thank you for reaching out to us.We have a plan to add this feature in one of the future updates, but there is no ETA at the moment. Please reach out to us if you have any other question ... Gil Mail notifications stopped working - status 500Closed   Amelia   Updated August 2, 2022 at 1:55pm   9 Most recent comment from Uroš Jovanović:Hello Gil,We have passed this question to our developers to check if they have any workaround for this and will provide you with an update as soon as we have one.Thank you for your patience. Stefania Ricchieri Only one employeeClosed   Amelia   Updated August 2, 2022 at 11:45am   8 Most recent comment from Miloš Jovanović:Hi, Stefania  You're welcome, i am happy to help in any way. Let me know if you have any further questions regarding what we covered on this ticket. In case if you have a question unrelated to ... Rosenyl PREGUNTAS SOBRE AMELIAClosed   Amelia   Updated August 2, 2022 at 11:40am   6 Most recent comment from Marko Davidović:Hello Rosenyl,We tried to access your site, but unfortunately, access is limited and we were unable to log in Nicole New Step by Step bookingClosed   Amelia   Updated August 2, 2022 at 11:25am   13 Most recent comment from Miloš Jovanović:Hi, Nicole  I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets. My apologie ... Luis Valdés Client requirementsClosed   Amelia   Updated August 2, 2022 at 11:22am   5 Most recent comment from Miloš Jovanović:Hi, Luis Firstly, my apologies for all the waiting time.1.At this time, for the StepByStep forms ( both old and new) , we don't have a way to present only a single Package through a shortcode ... Annika Questions to answer to find employeeClosed   Amelia   Updated August 2, 2022 at 10:28am   4 Most recent comment from Marko Davidović:Hello Annika,Unfortunately, we are not familiar with any plugin that could achieve this alone, or even with Amelia. Otherwise, we would be happy to recommend it to you. Daniel BetaClosed   Amelia   Updated August 2, 2022 at 10:09am   4 Most recent comment from Marko Davidović:Hello Daniel,We are sorry if there was a misunderstanding, and we will forward you directly to the appropriate sector. And we will close this ticket per your requiest.We wish you all the best. Robin Cant install pluginClosed   Amelia   Updated August 2, 2022 at 9:47am   2 Most recent comment from Marko Davidović:Hello Robin, Thank you for reaching out to us.The message, ‘the link you followed has expired,’ is most often received when you’re uploading either a WordPress plugin or theme. With all standar ... Sebastian Adrian-Kalchhauser Custom Fields IssuesClosed   Amelia   Updated August 2, 2022 at 9:13am   2 Most recent comment from Marko Davidović:Hello Sebastian, Thank you for reaching out to us.We will try to answer all your questions as best as possible.Attachment - The upload size depends on WordPress' upload size which can be seen if ... Kamal Kishor Service, Employee selection sequence changeClosed   Amelia   Updated August 1, 2022 at 5:33pm   5 Most recent comment from Miloš Jovanović:Hi, Kamal Sorry for the delayed answer.I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to creat ... Bodo parameter an booking form übergebenClosed   Amelia   Updated August 1, 2022 at 3:21pm   6 Most recent comment from Uroš Jovanović:Hello Bodo,I hope so too.In the meantime, please let us know if you have any other questions. Kamal Kishor Email & Phone no field mandatoryClosed   Amelia   Updated August 1, 2022 at 1:56pm   2 Most recent comment from Marko Davidović:Hello Kamal, Thank you for reaching out to us.You need to set them to be mandatory in Amelia/customize sections as wellAfter that, all should be fine. Please try the and let us know how it goes.Lookin ...